About Unleashed
Unleashed pricing
Unleashed does not have a free version but does offer a free trial. Unleashed paid version starts at US$349.00/month.
Alternatives to Unleashed
Unleashed Reviews for UK Users
Feature rating
- Industry: Defense & Space
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Excellent for stock control
Pros
Does everything we need for our business. Very strong 3rd party integrations.
Cons
Some things still be ironed out, it is quite new software so this will get done over time.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Unleashed Software Review
Outstanding. We went live with Xero and Unleashed on October 1, 2018. We chose both on the basis of their respective features, and the tight integration. As a side note, we also went live with Gusto for the same reasons. I believe what has distinguished each application is the ease of use, and the tight alignment with theory and practice. Regarding Xero and Unleashed, we hold separate weekly Management Team and Operations Team meetings using each application's Dashboard to review the business results and activity. Both apps reporting are extremely facile for instant drill-down variance analysis. I would offer that organizationally, at a management level, Xero and Unleashed have dramatically improved our business acumen while increasing our business IQ twenty points, or more. Both apps (and Gusto too) are incredible values relative to what they offer, provide, and what we pay. If you're serious about change and improving your business, I recommend you start with Xero, Unleashed - and if you're unhappy with your payroll provider, Gusto.
Pros
Ease of use, theoretical correctness, and tight integration with Xero, our accounting and financial reporting software. A differentiator was also the training videos and online support. A benefit we've discovered after implementation is the outstanding email and phone support.
Cons
Unleashed does not account for RMA (return material authorization) transactions.
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Frustrating New Features + Customer Service
Generally, frustrating. They are getting better, but expect to pay a lot and dance to their tune.
Pros
We've had Unleashed since just after its inception. It's functional and reliable, but requires a lot of time to learn all the features to maximixe your experience... which can be hard for small business. If you don't set it up correctly from the outset you can be in big trouble (ie. the data you send to Xero won't be correct).
Cons
Unleashed isn't cheap. Their customer service is traditionally OK (traditionally via logging an online inquiry), but they recently added an new auto-sign-up, opt-out premium customer service option with a 3 months free trial. We apparently received one email informing us (?) - and no reminder to opt out. The problem was we never had the new features added to our profile (ie. we didn't know the features we didn't have), and so started playing $79 p/month for a premium customers service package (live online messenger service + phone number) that we didn't actually receive - and couldn't access. Trying to discuss this and rationalise with them was like talking to a robot. They offered a very small token credit as a gesture of goodwilll - after many emails. Their roll out strategy for a new opt-out services was tricky to say the least. It's money over service at Unleashed. I'm not one to write reviews, but felt it was necessary this time as a gesture of goodwill to other potential customers.
Response from Unleashed Software
Hi Brenton, thank you for your review. Our apologies that the Customer Success Plan came as a surprise: The goal with enabling the Standard Customer Success Plan for all of our customers was to allow you to experience the premium phone and live chat features. Whilst we sent emails confirming this change to all Account and Billing Owners, we understand that we could've communicated this more directly. We're really sorry to hear you had a frustrating experience, and we appreciate you bringing the issue to our attention. Please contact our Customer Support Team if you have any further questions surrounding our Customer Success Plans.
- Industry: Insurance
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
A perfect platform for inventory management
Pros
This is a superb application which helps you to manage your inventory effectively and efficiently. It allows you to track your stock details in real-time across different locations. It helps you in taking better data-driven business decisions. Its interface is very simple as well as supportive as one can operate it by using training resources. It allows you to prepare invoices without having stock in your system. It is one of the reliable applications I have ever seen and in addition, it is very easy to introduce it to new employees. It consists of numerous attributes. It gives you the full value of the money spent on it as its functionality is very good. It provides excellent management functionality. It is very quick and effective in its working. It also supports CRM (Customer Relationship Management).
Cons
This application is not so much flexible as its UI is very complex, overwhelming complexity, etc. It is not customizable which leads to the lack of functionality. It has some problems in adjusting dates as it is very difficult in real-time tracking of stock. Some users want this application to be integrated with Xero as well as US shipping integration like ship station, etc.
- Used Daily for 1+ year
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Review Source
Don't think about it, just do it.
Pros
Unleashed is nothing short of amazing. We deal with importing goods from continents all over the world all batched in varying volumes, which was a total headache. We went from 15+ spreadsheets to something so slick it has greatly reduced my time needed. In fact, when I added up the time to manage the spreadsheets it totalled 248hrs per year. Learning the terminology was a bit tricky, to begin with, and with our many bulk products breaking down to smaller units it took a while to get everything into the system but with the help of the unleashed team and the training program, I have everything in the system running and I would not look back. I only wish I did it sooner. Don't think about it, just do it.
Cons
Terminology is a bit hard to figure out if you are new to this field. It would be great if there was an android based app as well! You can use the site online but its not as slick as the iphone app.
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