Lightspeed Restaurant

4.4
Overall rating
Reviews

4.4
Overall rating
Reviews
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About Lightspeed Restaurant

Lightspeed Restaurant is a cloud-based point of sale (POS) solution for restaurants suitable for full-or quick-service restaurants, bars, nightclubs, hotel restaurants, cafes and more. Key features include floor management, customer tracking, inventory tracking, gift card support, offline mode and an iOS mobile app. Lightspeed Restaurant enables users to create and update menus with photos and descriptions and incorporate cooking options and toppings into the menu, which will automatically factor into the cost of the product. The system links communication between the kitchen, wait and host staff in real time and management can control stock levels, track labor and monitor sales reports. Each customer can be assigned to their own seat, and staff can merge or move tables in real time, even in the middle of a shift. Users can generate detailed sales and performance reports to track employee productivity and keep track of best-selling items, trends and customer habits.
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Lightspeed Restaurant pricing

Lightspeed Restaurant does not have a free version but does offer a free trial. Lightspeed Restaurant paid version starts at £69.00/month.

Starting Price:
£69.00/month See pricing details
Free Version:
No
Free trial:
Yes

Alternatives to Lightspeed Restaurant

Lightspeed Restaurant Reviews for UK Users

Feature rating

Value for Money
4.2
Functionality
4.3
Ease of Use
4.4
Customer Support
4.3
5 reviews of 208 View all reviews
Ondrej
Ondrej
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 14/04/2022

Best POS I've used

We wanted a simple to use, reliable and feature rich application and Lightspeed delivered, only wish we could write our own extensions a little easier.

Pros

The ux is absolutely straightforward and intuitive, you hardly even need the manual from set up to production

Cons

API behind a pay wall. As a software developer who casually wrenches and has set up lightspeed in multiple businesses, I'd have liked to get in deeper on the nerdy side. From a regular user perspective that's not an issue though.

Erin
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/04/2022

Take the plunge, get Lightspeed

Started with Lightspeed during covid, and it was possibly one of the best decisions we could have made for our restaurant. We are now able to accurately determine quantities of items sold and see what menu items are performing under to be able to advertise and highlight those items. Customer support is always available and I’ve never had to wait long to be connected to someone when I needed help. They will do their absolute best to fix every problem you have. We also recently went through a Hurricane that caused power and internet outrages for extended times in our area. We were still able to use Lightspeed despite not being able to connect with the internet thanks to their software and technology. Once the internet was restored (about a month later), Lightspeed was able to back up all sales and report information from when the internet was out. I highly recommend taking the plunge and starting up with Lightspeed. We are very satisfied.

Pros

Ease of use, ease of setup, always someone to help available 24/7

Cons

I can’t even think of something I don’t like about Lightspeed. We are very satisfied with them.

Alternatives Considered

Toast POS

Reasons for Switching to Lightspeed Restaurant

Better setup, better customer service, availability to add other services like online ordering and loyalty program
Liezel
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 01/12/2024

Lightspeed Restaurant Review

The overall experience with Lightspeed Restaurant is very good! It's easy to understand and user-friendly.

Pros

What I like most about Lightspeed Restaurant is the data and reports you need are in there and you can easily pull them out because it's easy to navigate.

Cons

So far, there's nothing I like least about Lightspeed Restaurant because the reports needed by the team are in there.

Hannah
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
3
Customer Support
5

3
Reviewed on 10/09/2024

Not for us!

Overall the platform/epos does what it needs to do! We personally had constant connectivity issues between devices which they always try to lay blame elsewhere, which caused issues with kitchen printing and network printing in general. We installed a £5k new internet / network across one of the sites to resolve all and it did nothing to improve with 800mb speeds

We have several pubs / restaurants, and this was really not suited to our operations!

We also were not allowed to add a new site without using light speed payments at the new site with the epos which we didn’t want to do as they couldn’t match our current card machine rates. Therefore this resulted in the new site using a different epos, which we have now moved all the businesses too.

I don’t think it’s your worst option of an epos, but for someone with a small operation such as ours with a couple pub/restaurant sites, this is not the epos for you!

Pros

A lot of features and reporting - integrates well. Nice user interface and design for staff

Cons

I found the system overall too much, everything was just harder than it needed to be to set up, harder than it needed to be on the back offfice, inventory was far more complicated than it needed to be, reports covered everything but were also just a little too meticulous at the same time that it was counter productive and just needed to provide the information needed.

Alternatives Considered

Toast POS

Reasons for Choosing Lightspeed Restaurant

For a better service and epos provider with less issues and better connectivity

Switched From

Epos Now

Reasons for Switching to Lightspeed Restaurant

Features and user interface looked good! Highly recommended online
Jeff
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
3

4
Reviewed on 17/11/2024

Lightspeed for hospitality

Perfect for hospitality and great for pulling reports

Pros

Fast integrarion and accurate reporting for stocked products

Cons

Sometimes it can take awhile to get a response from support

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