About Odoo

Odoo is a comprehensive, open-source suite of business applications designed to cater to the diverse needs of companies of all sizes. It offers a wide range of integrated apps that cover various business functions, from CRM and sales to inventory and accounting. One of the standout features of Odoo is its modular architecture, which allows businesses to start with a few apps and add more as needed. This scalability ensures that the platform can grow with the business, providing a seamless experience across different business functions. The Customer Relationship Management (CRM) module helps businesses manage leads, opportunities, and customer interactions efficiently. It includes a visual sales pipeline that aids sales teams in tracking progress and managing their sales activities effectively. In terms of sales and invoicing, Odoo allows businesses to create and send professional quotations quickly. The platform supports automated invoicing, recurring invoices, and payment follow-ups, streamlining the billing process. Odoo's inventory management capabilities are robust, offering real-time tracking to help businesses maintain optimal stock levels and reduce waste. The platform includes advanced warehouse management features such as multi-warehouse support, barcode scanning, and automated replenishment. In the realm of accounting and finance, Odoo automates various tasks including bank reconciliation, expense tracking, and financial reporting. It also supports multi-currency transactions, making it suitable for businesses with international operations. The Human Resources (HR) module helps businesses manage employee information, attendance, and leave requests. It also includes recruitment tools that streamline the hiring process, from job postings to candidate evaluation. For project management, Odoo allows businesses to create and assign tasks, set deadlines, and track progress. The platform includes collaboration tools such as document sharing and team messaging, enhancing team productivity. Odoo's e-commerce capabilities are extensive, providing tools to create and manage an online store, including product catalog management, payment processing, and order fulfillment. The e-commerce app integrates seamlessly with other Odoo apps, such as inventory and accounting, ensuring a unified business process. In terms of marketing, Odoo includes email marketing tools that help businesses create and send targeted email campaigns. It also supports social media integration, allowing businesses to manage their social media presence from within the platform. The manufacturing module in Odoo helps businesses plan and manage their production processes, including work orders and bill of materials. It includes quality control features that help ensure product quality and compliance with industry standards. Reporting and analytics are also strong points of Odoo, offering customizable reporting tools that help businesses analyze key metrics and make data-driven decisions. The platform includes intuitive dashboards that offer real-time insights into business performance. Odoo allows for extensive customization and development, enabling businesses to develop custom modules to meet their specific needs, leveraging the platform's open-source nature. It also offers API access for integration with third-party applications and services. The platform can be deployed either in the cloud or on-premise, providing flexibility based on business preferences and requirements.
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Odoo pricing

Odoo has a free version and offers a free trial. Odoo paid version starts at US$38.90/month.

Starting Price:
US$38.90/month See pricing details
Free Version:
Yes
Free trial:
Yes

Alternatives to Odoo

Odoo Reviews for UK Users

Feature rating

Value for Money
4.1
Functionality
4.2
Ease of Use
4.0
Customer Support
3.9
5 reviews of 1,218 View all reviews
Alaa
Alaa
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/12/2024

The #1 Business Management Solution Worldwide.

Pros

Odoo’s greatest strength lies in its ability to integrate everything a business might need—whether it’s a small, medium, or large enterprise—into one unified platform. Many applications aim to deliver this concept, but Odoo stands out as the best and most effective in achieving it. It truly is "everything in one place."

Odoo keeps up with market trends and requirements by offering regular and consistent updates that ensure compatibility with evolving business needs.

For example:

Need a website for your business? It’s available.
Want an online store for e-commerce? It’s included.
Require an inventory management system? It’s there.
Looking for sales and purchase management? It’s ready.
Need tools for real estate, rentals, or subscription management? It’s built-in.
With over 70 applications, Odoo caters to nearly every industry in the world, including:

Supermarkets
Legal services
Construction companies
Restaurants and cafes
Engineering firms
Bakeries
Subscription-based software businesses
Training institutes
Salons
Real estate agencies
Clothing stores
Libraries
Fitness clubs
Non-profit organizations
…and many more sectors, covering every aspect and requirement a business might have.

Additionally, Odoo offers flexibility for customization—from adding custom fields and tables to integrating seamlessly with other systems. Its automation features streamline operations, making workflows faster, easier, and less labor-intensive.

While it’s impossible to highlight all of Odoo’s advantages in one review, I firmly believe that Odoo is well on its way to becoming the #1 business management solution worldwide.

Cons

I think the payment providers not available in all counties for online store

Kudzai
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
2

4
Reviewed on 25/11/2024

Odoo Community Version

The experience is very good considering it's free and Open Source. For small to medium businesses it can do what is needed right out of the box. Be prepared to pay for third-party apps and support once in a while.

Pros

The features available in the Community Edition are mostly enough for what we need to do and is standardises processes across the board. We can then sell other small business work for configuring their own since we use it too. A lot of the business functions and processes are already built in, it is just a matter of activating the module you need and then configure it. The e-commerce feature is the simplest I have used, almost anyone can create products because it was built from a layman's perspective. The community is vibrant and helps with some issues if you have them. You might have to pay a partner for support and added functionality which is mostly once off. For a fraction of the cost, there is no worry of licence renewals just hosting fees.

Cons

Some functionalities which are basic in alternatives are not available even in the cloud version. You need to test third-party apps yourself which you might not have the time for and can break current functionality. Not all issues are addressed in the forums if it is not a common issue; a lot of issues are still open from previous versions. The official documentation is sometimes shallow.

Alternatives Considered

Zoho One and Sage 50cloud Accounting

Reasons for Switching to Odoo

The first issue was the price. Secondly, we own the data and can just export the database periodically for backup.
Verified Reviewer
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
1

1
Reviewed on 04/02/2025

Stay away - predatory billing practices

Here's the issue every Odoo customer needs to know: Adding users in Odoo (as administrator) increases your bill. Removing users does nothing to reduce it. You'll keep getting charged the higher amount until their support team manually adjusts your subscription.

My experience:
1. Removed users (following their documentation exactly)
2. Got charged full amount
3. Contacted support - they promised to fix it but didn't
4. Got charged full amount again next month
5. Support again promised a fix and refund - then went silent
6. Put a temporary freeze on my card after more silence
7. As expected, they attempted to charge the full amount again for the third month in a row
8. Another round with support. Finally adjusted the user count but refused to refund the overcharges citing the "no refunds" policy.
9. Went into ghosting mode and canceled my subscription for non-payment. At that point, they were holding enough of my overpayments to cover 4 months of future service.

Let that sink in - this is a b2b service provider who:
- Keeps charging you after you remove users
- Ignores support requests about billing for months
- Uses "no refunds" policy to keep money they shouldn't have charged
- Cuts off business customers rather than fixing their mistake

This isn't some consumer app - this is enterprise software. For a company selling to businesses, this behavior is completely unprofessional. Save yourself the headache. There are plenty of enterprise software providers who understand how to properly handle b2b relationships. This isn't one of them.

Pros

Good value when it works (accounting module only)

Cons

This is the company that will ghost you and terminate your service rather than fix their billing mistake.

Alternatives Considered

QuickBooks Enterprise

Reasons for Switching to Odoo

It is more customizable and more suitable for an international business. I also liked their consolidation module.
Martin
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 11/12/2024

Good service made better by excellent support

Overwhelming at first, ok ressources but mainly excellent support for questions that I was unable to find an answer to searching the knowledge base.

Pros

Very good and support team, mostly excellent configurability, wide range of functionality and modularity is great.

Cons

Price of license with odoo.sh

Especially for small and one-person companies like mine odoo.sh is prohibitively expensive.

I only need one license for myself. odoo.sh de facto triples the license price for a single user account.

I would love the many customization options that are only available with odoo.sh but there simply is no way I can justify such a major cost increase.

For companies with 5 or more users, odoo.sh is less of an issue and at 10+ it starts to become a negligible increase.

I would love to see a hosting price that starts a lot lower for odoo.sh if the account uses only one license or maybe a staggered hosting price for 1-5 licenses.

I would be totally happy with a Server that has more limitations or one that is heavily overbooked with single user accounts, since the chance more than a tiny fraction is active at the same time is negligible.

Alternatives Considered

Zoho CRM, Zoho Books, Freshdesk and Zoho Desk

Reasons for Switching to Odoo

As general IT-Support Consultant and IT-Outsourcing provider I got in contact with local ODOO partner QMedia and decided to add ODOO as part of my portfolio of recommendations for my customers. As such it was logical to choose ODOO for my setup too, so I can provide more detailed Information in case one of my customers is interested in using your service.
Emmanuel
  • Industry: Computer Hardware
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/01/2025

Unleash your growth potential with the most efficient and affordable software have ever used.

Mind blowing experience indeed. Odoo is very much productive How I wish I could have started using it a bit earlier.

Pros

Has a user-friendly interface thus making it favorable for all of us. Flexibility and it's price is very affordable. Experience a true speed and reduced data entry.

Cons

I can't complain Odoo has really helped me. Kudos good work.

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