About Odoo












Odoo pricing
Odoo has a free version and offers a free trial. Odoo paid version starts at US$38.90/month.
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- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Odoo Review.
The program is up there from being one of the best inventory programs currently out.
Pros
The program is super easy to use the easiest I have came across.
Cons
The program is not detailed in updating inventory levels keeping detailed records of the levels when it was changed and from what.
Alternatives Considered
Zoho InventoryReasons for Choosing Odoo
I was checking other programs to see what fit our distribution centers the best.Switched From
Zoho InventoryReasons for Switching to Odoo
I have tired both platforms and they both are great but one has strengths the other has weaknesses so you have to see what fit your businesses best.- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Odoo Community Version
The experience is very good considering it's free and Open Source. For small to medium businesses it can do what is needed right out of the box. Be prepared to pay for third-party apps and support once in a while.
Pros
The features available in the Community Edition are mostly enough for what we need to do and is standardises processes across the board. We can then sell other small business work for configuring their own since we use it too. A lot of the business functions and processes are already built in, it is just a matter of activating the module you need and then configure it. The e-commerce feature is the simplest I have used, almost anyone can create products because it was built from a layman's perspective. The community is vibrant and helps with some issues if you have them. You might have to pay a partner for support and added functionality which is mostly once off. For a fraction of the cost, there is no worry of licence renewals just hosting fees.
Cons
Some functionalities which are basic in alternatives are not available even in the cloud version. You need to test third-party apps yourself which you might not have the time for and can break current functionality. Not all issues are addressed in the forums if it is not a common issue; a lot of issues are still open from previous versions. The official documentation is sometimes shallow.
Reasons for Switching to Odoo
The first issue was the price. Secondly, we own the data and can just export the database periodically for backup.- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Stay away - predatory billing practices
Here's the issue every Odoo customer needs to know: Adding users in Odoo (as administrator) increases your bill. Removing users does nothing to reduce it. You'll keep getting charged the higher amount until their support team manually adjusts your subscription.
My experience:
1. Removed users (following their documentation exactly)
2. Got charged full amount
3. Contacted support - they promised to fix it but didn't
4. Got charged full amount again next month
5. Support again promised a fix and refund - then went silent
6. Put a temporary freeze on my card after more silence
7. As expected, they attempted to charge the full amount again for the third month in a row
8. Another round with support. Finally adjusted the user count but refused to refund the overcharges citing the "no refunds" policy.
9. Went into ghosting mode and canceled my subscription for non-payment. At that point, they were holding enough of my overpayments to cover 4 months of future service.
Let that sink in - this is a b2b service provider who:
- Keeps charging you after you remove users
- Ignores support requests about billing for months
- Uses "no refunds" policy to keep money they shouldn't have charged
- Cuts off business customers rather than fixing their mistake
This isn't some consumer app - this is enterprise software. For a company selling to businesses, this behavior is completely unprofessional. Save yourself the headache. There are plenty of enterprise software providers who understand how to properly handle b2b relationships. This isn't one of them.
Pros
Good value when it works (accounting module only)
Cons
This is the company that will ghost you and terminate your service rather than fix their billing mistake.
Alternatives Considered
QuickBooks EnterpriseReasons for Switching to Odoo
It is more customizable and more suitable for an international business. I also liked their consolidation module.- Industry: Computer Hardware
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Unleash your growth potential with the most efficient and affordable software have ever used.
Mind blowing experience indeed. Odoo is very much productive How I wish I could have started using it a bit earlier.
Pros
Has a user-friendly interface thus making it favorable for all of us. Flexibility and it's price is very affordable. Experience a true speed and reduced data entry.
Cons
I can't complain Odoo has really helped me. Kudos good work.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Odoo a gift
It was great and worth the investment as I was all Lowe’s to experiment a lot
Pros
User friendly and after sales support was excellent
Cons
The subscription model got me almost tied up and dependent. Would have liked more open source
- Industry: Machinery
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Refrain from the Odoo nightmare
To date we spent $48,000 CDN on Odoo and implementation. 150 hours from Odoo support did not result in a satisfactory setup. We hired a private Odoo specialist to actually get our books up and running. Odoo was not proficient enough to deal with Canadian tax system. Now we notice huge structural mistakes made by Odoo implementation specialists. No bueno. Odoo does not care. "Pay if you want anything from us" is their mantra.
Do not consider Odoo! This will be a regrettable and expensive mistake if you do.
Pros
One platform for everything. If this works how much time would you save to track from Quoting to Sale to Manufacture to Shipping.
What could go wrong?!
Cons
One platform for everything sounds good but then it just does not give you what you need and want. Accounting is a nightmare. Way to complicated to stay on track. And Odoo Support is the worst on Earth.
Alternatives Considered
Salesforce Sales CloudReasons for Choosing Odoo
It promised to be better. It promised to save time. It promised to reduce mistakes.Switched From
QuickBooks OnlineReasons for Switching to Odoo
Got it recommended by an analytical engineer who of course would not care about Marketing and Accounting.- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Odoo works till you need something complicated
Overall it's been good for very basic things. As soon as you need something integrated or complex it gets difficult and not the best.
Pros
All system under in one platform and it's easy to switch back and forth between modules.
Cons
Features are limited and if you want them you can pay someone more money to develop it. Always a cost for everything with this.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
All hinges on the consultant, not on ODOO
Depends entirely on the consultant used to implement it.
Pros
Easy and fast to get started. Also very flexible, can me customized
Cons
Gets tricky very fast and becomes and entangled web hard to fix
Alternatives Considered
NetSuiteReasons for Switching to Odoo
I moved away from ODOO because it was causing more problems that what it was fixing- Industry: Higher Education
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Odoo automizes the maintenance management process
Pros
Odoo helps us to automize the entire maintenance process with its advance features.
Cons
Odoo can have a easier to use user interface and offer a better experience in management panel.
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Odoo user friendly
Great experience would recommend to everyone
Pros
User friendly every person can get the hang of it.
Cons
The inventory section of odoo wasn't as helpful as it could of been.
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Horrible product and service for a small company
Nightmare. We spent thousands on Odoo internal consultants, plus we hired a third-party consultant, because Odoo consultants were not available or didn't provide work-arounds. Constant frustration. Hundreds of hours trying to implement the product. Simple tasks like setting up email and service contracts are almost impossible to get working, even with paid assistance.
Pros
Not much to like. We hoped for an all-in-one product to save duplicate data entry. What we got was a ton of non-integrated features, complicated workarounds, and compromises, plus expensive uncaring, unresponsive PAID consultants.
Cons
No field service scheduling. Accounting system is overly complex and not suitable for smaller companies that need simple accounting. Calendar started double-booking, Requirement expensive consulting to implement. Tons of work-arounds. Unresponsive, uncaring consultants, expensive consulting fees.
Alternatives Considered
Zoho DeskReasons for Choosing Odoo
Zoho mobile app didn't meet our needs for field serviceSwitched From
Zoho BooksReasons for Switching to Odoo
Recommended by a trusted colleague. Seemed to have all the features integrated.- Industry: Consumer Goods
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Capable but complex software
After 2 years, I feel really comfortable with the software for daily tasks. However, I am still learning how to get more results out of the same software.
Pros
There are a ton of features, more than I would think about any business can make use of, all for an affordable monthly subscription. There are a lot of ways to customize the software to work for your business and improve workflows, and many connectors available for connecting to external API's (my most used one is UPS)
Cons
The huge variety of apps available and extensive options makes it pretty difficult for a beginner to dive in, DIY style. They offer success packs to get you up and going, but they're really expensive (personal subjective opinion, I guess). The free support included with the online subscription is pretty good, and there's some videos online that might get you started, but it'll be a bit of work getting going.
Alternatives Considered
JobBOSS²Reasons for Switching to Odoo
The price. JobBOSS^2 was way too expensive for a small shop.- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Great software - even better support and community
Great. We are replacing several different, un-connected systems with one system that integrates everything, and allows us to tailor each instance specifically to the needs of each of our businesses.
Pros
The flexibility of the system allows us to tailor it to the needs of each of our businesses. And the support is AMAZING!
Cons
It is a BIG system. Trying to get started with a full implementation at once can be a bit overwhelming. It can be a bit intimidating to get started with it on your own.
Reasons for Choosing Odoo
Raising costs of other software, specifically QuickBooks, as well as data security/privacy. Also, the integrated functionality.Reasons for Switching to Odoo
Better support and customizations.- Industry: Design
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Thank you [sensitive content hidden]
My overall experience with Odoo has been positive. I’m very happy with the results and progress we’ve made using the platform—it’s everything we wanted and even exceeds our expectations in some areas. However, there are times when the system can be a bit confusing and repetitive, which can slow down our workflow. Despite these occasional challenges, Odoo has been a valuable tool for our business, and we’re pleased with the direction we’re headed.
Pros
What I liked most about Odoo is the system's adaptability—it’s incredibly versatile and can be tailored to fit our specific needs. I also want to highlight the outstanding service we received from our consultant, [sensitive content hidden] He’s been extremely attentive and helpful throughout the entire process, making sure we get the most out of the platform.
Cons
What I liked least about Odoo is the way consulting hours are charged and accounted for. We’re concerned about being billed for time spent resolving issues that aren’t our fault, such as bugs or errors within Odoo itself. It would be more reassuring if there was a clearer distinction between time spent on genuine consulting and time spent addressing system-related problems.
Alternatives Considered
SAP BusinessObjects Business IntelligenceReasons for Choosing Odoo
we needed something more complete, that included more capabilitiesSwitched From
Bind ERPReasons for Switching to Odoo
because we think is a better fit for our needs and company size- Industry: Information Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
DO NOT USE ODOO!
I wish I had only signed up to pay monthly, but my "account manager" convinced me that signing up for a year and adding all the users upfront would be cheaper. I started with using the platform to replace QuickBooks. I paid for a two-hour support session with my rep, and during the call, he had to look up or ask somebody else for the answers to my questions on how to do something. By the end of the call, he had not answered how to enter beginning balances. It is a basic function of accounting software, but he didn’t know and said he would get back to me. Here we are three months later, and he hasn't gotten back to me. There were other outstanding items I needed answers to, but he hasn't responded to any of my emails. I emailed him asking for a phone call, but I got ghosted. I contacted customer support to help me connect my banking account to the application, and it took them three weeks to respond, and their answer didn’t fix it. I run a business, and waiting three weeks for that is just unacceptable. Getting no response from my "Account Manager" is unacceptable. Clearly, he's got the wrong title because he manages nothing! He can't even do his job.
So, now, this gets worse. I asked for a refund because the platform is unusable to me. Guess what? I won't be getting one. Why, you ask? Because the company is based in Belgium and I am in the States. Seriously, that's the reason they gave me. WHAT THE HECK?
I've now switched to Zoho and can't be happier! Please consider my experience and try something else instead!
Pros
I like that there are many apps in one platform.
Cons
The applications are not user-friendly! I'm good at learning software, but this one is foreign and complicated. The customer service is HORRIBLE!
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Odoo - your first step into the ERP world
The overall experience was good considering we were yet to figure out our detailed needs and modules. We quickly figured that we needed expertise on implementing the solution when we were struggling with growing pains.
Pros
Odoo is easy to customize and use particularly for small and growing businesses who are yet to finalize their needs but must get started on an ERP at the earliest.
Cons
It was hard to implement initially and the limited customer support made it a challenge to begin. The pricing structure is complicated and quickly multiplies making it not so attractive.
Alternatives Considered
FlectraReasons for Switching to Odoo
Easy of customization and expansion as the company or needs for modules grows.- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
ICT Expert
"I recently had the opportunity to experience the services offered by this Odoo, and I must say that I am thoroughly impressed. During or after system development stages including the training sessions, the moment I reached out for assistance, the team was incredibly responsive and professional. The quality of the service provided exceeded my expectations, and I would highly recommend their services to anyone in need. Thank you for your exceptional work! :)"
Pros
Its Enterprise Resource Planning [ERP] Software that offers a suite of business applications for all businesses which includes the following:
1. Comprehensive All-in-One Business Platform.
2. Modular and Customizable.
3. User-Friendly Interface.
4. Automates Processes and Workflows
5. Real-Time Dashboards and Reports.
6. Works Online and Offline.
7. Integrated Communication.
8. Accessible from Any Device.
9. Scalable Cloud Hosting.
10. Active Community Support.
Cons
I witnessed that on the Dark Mode, there are some text in a certain field that doesn't appear perfectly (In some cases totally disappear), so I was suggesting that text should always change to readable while on Dark Mode.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Happy with Odoo
As an IT consultant trying out Odoo is the best thing that happened to me.
Pros
It's continuously improving. They have lively communication with the user community.
Cons
A longer support period. 3 last versions should be considered supported instead of 2.
- Industry: Broadcast Media
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
A Review Of Odoo
Odoo is incredible it creates website fast and well.
Pros
Odoo helps create and design websites fast and this website are effective always. It has a user-friendly interface and anyone can use Odoo to create websites at ease. It has the best Q&A platforms.
Cons
Odoo works fine and has no challenges at all.
- Industry: Religious Institutions
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
The Best Website Builder
It has been an extraordinary experience with Odoo.
Pros
Personalization of sales has been simple and the app is easy to use on a daily basis. I am able to keep track of leads of sales. It is easy to create websites with Odoo.
Cons
Odoo has been fine withe it has no problems.

- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Flexibility and efficiency in work management.
It has an excellent user interface and is easy to use. It also offers various modules depending on the work area and has a wide range of management needs.
Pros
Odoo has helped me maintain control over employee attendance and keep a record of their hours. Additionally, it facilitates the management of each employee by handling their personal information, documents, contracts, and contact details. I have also used it to perform automatic salary calculations based on their working hours.
Cons
Although Odoo is an excellent tool for management, whether for human resources or other areas, it has integration issues with other systems, which can make it complicated and sometimes require additional development.
- Industry: Information Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Odoo Support Fantastic Review, including opportunity for improvement
Odoo support has been responsive and comprehensive in providing solutions. You can feel and experience that the support associate responding is indeed both professional and an expert on it's own domain and craft. Keep it up!
Pros
Simplicity and beauty. It's out of the box, yet something an enterprise can use to streamline it's backbone processes, while improving business bottom line. Something that consulting can do as part of the company or freelance.
Cons
It's capability to centralize a knowledgebase, not that the Odoo support is not that good and responsive (because they really are great and responsive), but it would help to have like a knowledge AI aside from documentation and e-learning platform.
- Industry: Philanthropy
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Thank You Odoo I Love You....
I love how I can schedule post, how it is 1 App for Free so can offer to others easy and saves me so much time. There is so much to Odoo but that is my favorite asmy time is everything. I did have one issue due to social sites changing there coding and I reached out to support and they answered me FAST and got it all sorted out and resolved. Great company and FANTASTIC site.
Pros
I love Odoo, saves me time with scheduling posts and it is FREE. AMAZING!!!
I am able to offer to my customers and help them get a great start. But then with all the other available program all in one place WOW!! Seriously, Odoo is the way to go and I share it with everyone that comes in my direction. You will love it also....
Cons
To be honest there is nothing I do not like...I Love Odoo
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Excellent Customer Support
My overall experience with Odoo has been very positive. It is a scalable ERP platform that integrates multiple business functions, such as sales management, accounting, inventory, and more, into a single system. The user interface is intuitive, and the software offers a high degree of customization, allowing functionalities to be tailored to the specific needs of each business.
Pros
Comprehensive Integration,Ease of Use and Customization and excellent customer support
Cons
Limited Flexibility in the Cloud Version: The cloud-hosted version of Odoo (Odoo Online) does not support third-party modules, limiting its flexibility .
- Industry: Accounting
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
A very wonderful and unique experience with Odoo
The wonderful integration with other systems and the smoothness of dealing actually meets our needs
Pros
This program is characterized by flexibility and ease of installation. It also allows users to install the appropriate sections according to their choice and also provides integration with various systems
Cons
It is difficult for non-specialists to deal with, and it also requires more facilitation and solving problems with continuous updates