Xero

Pros

Intuative to use, feature rich, clear layout and appears to have a lot of investment/ improvements being made.

Cons

You can't see a log of any emails/ reminders you've sent. You can see the time and date stamp in the notes section but not what they read.
The app is handy but a drastically cut down experience.

Alternatives Considered

Reasons for Choosing Xero

Switched From

Reasons for Switching to Xero

Pros

Time saving with great tools to enable cash flow management

Cons

You are not able to complete part invoicing of quotes to see a balance from the original cost.

Pros

Ease of reconciliation, imported transactions from integrations with other platforms (when it works).

If you have many users, Xero does NOT bill by the number of users. So, costs may be relatively low for a large organization.

Cons

Constantly increasing prices, integrations with banks and other accounts don't always work and break fairly frequently. Customer support will frequently try and tell you that they won't help you with your request at all and to "talk to an accountant" even when you're asking them regarding how to do something with their software.

If you are a smaller company, the plan pricing is quite expensive, since the minimum plan for a functional business is relatively expensive and they don't care whether you have one user or 100 - they charge the same.

Alternatives Considered

Reasons for Switching to Xero

Pros

At Dogsnhomes Rescue, we use Xero for our accounting needs, and it has proven to be an invaluable tool for managing our financial operations efficiently. Here's what we love most about Xero:

1. User-Friendly Interface
Xero’s clean and intuitive design makes it incredibly easy to use, even for those without extensive accounting experience. The layout is straightforward, and navigation between features is seamless, allowing us to stay focused on running our charity.

2. Automation Features
We particularly appreciate the automation features, such as bank feed imports, recurring invoices, and automatic reconciliation suggestions. These features save us a significant amount of time and reduce the risk of human error.

3. Real-Time Financial Overview
Xero provides a real-time dashboard that gives us instant insight into our financial health. This helps us track our income and expenses, ensuring we stay on top of cash flow and budgets.

4. Cloud-Based Accessibility
As a cloud-based platform, Xero allows us to access our accounts anytime, anywhere. This flexibility is crucial for a charity like ours, where team members may work remotely or need to check financial data while on the go.

Cons

Payroll services are not included in Xero's standard plans and are available only as a paid add-on through a third-party provider, which can increase overall costs.

Alternatives Considered

Reasons for Switching to Xero

Pros

Simplicity of design, clean and clear pages

Cons

Constant updates and changes. New versions which aren't as user friendly

Alternatives Considered

Reasons for Choosing Xero

Switched From

Reasons for Switching to Xero

Pros

Built on a good bank feed as a solid foundation, makes the information reliable. Functionality is reasonable, not amazing, but reasonable is perfectly fine. It has a good balance of usability and functionality.

Cons

Recent price hikes are difficult to swallow, particularly if payroll is a requirement. Xero used to have a payroll only option for about $15 per month; their 2 person payroll plan is now $90 per month, and will presumably rise again next year.
There are other quirks too that could easily be fixed by inexplicably aren't. They're not as responsive to these quality of life changes as they were initially, presumably the big company "not my job" inertia problem.

Alternatives Considered

Reasons for Switching to Xero

Pros

Xero accomplishes all accounting needs such as automating repetitive tasks such as AP, AR and GL.

Cons

To be honest, Xero is flawless since it suits all my online accounting needs.

Pros

I love how easy it is to manage my accounts using Xero and also how easy it is to link the accounts with my accountant for further processing.

Cons

The monthly usage fee is a little high but I think it is still great value for money.

Pros

The platform is user friendly, clean and to the point.

Cons

Does not link up to all platforms. Not much else

Alternatives Considered

Reasons for Switching to Xero

Pros

It allows me to manage my department's accounting in real time, giving me a clear and up-to-date visualization of expenses.
It helps me a lot in generating reports with balance sheets and cash flow to reliably assess profitability and make better decisions in the future.

Cons

Customer support is slow and limited, we have solved problems before getting a response.

Pros

Xero offers excellent support resources and communicates regularly with customers, advising of product updates and features. Using Xero is easy and with the on-screen support Xero Central support feature, help is always at hand.

Cons

Xero is not scaled for manufacturing clients and lacks stock management capability. Larger clients may be looking for a more scalable solution with stock management and offline access.

Alternatives Considered

Reasons for Switching to Xero

Pros

REDUCED TIME-RELATED TO DATA CAPTURING and cloud-based - no backup needed or software updates

Cons

The support is very basic and no real solutions are provided. If you have an issue with Xero - you are on your own!!!!

Alternatives Considered

Reasons for Choosing Xero

Switched From

Reasons for Switching to Xero

Pros

The ease of use, particularly for small business owners.

Cons

Can become expensive as your business grows, with add on's like Payroll etc.

Pros

Intuitive and modern UI. Very simple to use and a great experience all around.

Lots of integrations with external software (Xemplo, ETZ for example), making it very versatile.

Cons

It works great for us now, but we are reaching a point where it is too simple for our needs. No robust cost centre/division tracking abilities (although a basic version is offered). Not a lot of support for consolidation of multiple entities built in.

Alternatives Considered

Reasons for Switching to Xero

Pros

Xero offers receipts capturing functions that makes it easy to track our expenses. It also has easy to use budgeting tool that help us create accurate budgets for our projects. Xero offers easy to use invoicing tools that enable us to draft up-to-detail invoices for collecting payments. The reporting tools provide us with detailed financial reports that assist us to evaluate where our business stands financially. Xero superior security functions gives our sensitive financial data top-notch security and privacy.

Cons

We have found nothing about Xero that is off the mark. It has served us so perfectly so far.

Pros

Xero is the most iconic tool that I have ever used. I like that it offers a wide range of online accounting tools such as AP, AR, GL and payment matching in one place.

Cons

Whenever I face issues, the vendor technical team is rapid in resolving the bug - currently, there is no daunting aspect.

Pros

Xero is easy to use and the invoicing function help generate accurate and stunning invoices quickly. It provides comprehensive financial reports which gives us a clear glance of how our organization is performing financially. Xero has great budgeting and expenses control features that assist us in crafting budgets for our projects and monitoring the expenditure to ensure it remains within the bounds of the budget.

Cons

Xero features has given us great value. None of them has given us any challenging moment.

Pros

Xero for over four years now has been the most vital tool for matching payments, eradicating fraud and handling accounting tasks online.

Cons

I mainly use the mobile application and it suits all my needs as Senior Partner in Management Consulting industry.

Pros

As a small business owner who has never used xero before, i like the features it provides. I like how you can connect your bank statements to xero which makes reconciling transactions easier. Its seamless and you dont have to manually go in and pull the transactions across. Also i love how you take a photo of your receipt and input that into xero.

Cons

Nothing really, I like all features. The only small thing i would say is i wish we didnt have to use the authenticator, but other than that i dont have any cons.

Pros

The app allows you to upload receipts so easily

Cons

Unable to automate sending reports to senior management. This is a real pain, I have to manual send regular reports to people which is time consuming.

Pros

Xero makes it super easy to handle repetitive accounting tasks mainly billing and invoicing.

Cons

Since it suits my needs, I find nothing to dislike as at now.

Pros

They have quarterly updates. Meaning, everything is up to par with what is latest in the market. It is continuously improving to help more more clients and target bottlenecks encountered in the operations. Plus the customer service is top notched :)

Cons

There are some updates that caused some hiccups in the payroll processing. However, all have been addressed.

Pros

Easy to use, company set up is fast, can be used in many different countries, flexible, good for startups in their earliest days. Very flexible chart of accounts allows you to make any kind of setup you like.

Cons

Regionalization for some countries with complex VAT is not great (Portugal, Serbia). Sometimes it is hard to reconcile invoices with bank statements.

Pros

I give thumbs up to the fact that Xero has a super easy to use mobile application which has all features available on cloud apps.
I mainly use it to draft, create, customize and send invoices automatically to vendors.

Cons

For nearly three years now, I have not come across any overwhelming aspect on Xero.

Pros

Decent signup discount. On the web, the interface is easy to understand once you know what you’re doing.

Cons

Unpopular product changes (such as including advertising in invoice emails) that occurred without user consultation. When users did complain, our concerns weren’t addressed.

There have been multiple price increases, with virtually no new features added as part of these changes.

Almost feels like a bait and switch… they get you with cheap pricing and then start changing everything up for existing customers.