About NetSuite

NetSuite is a cloud-based business management suite that incorporates ERP, financial management, CRM, and eCommerce functionalities into a unified platform, helping organizations automate core processes and gain real-time visibility into operational and financial performance. It is designed to cater to multiple industries and business sizes, ranging from startups to large enterprises. NetSuite ERP encompasses various functions essential for business operations, including financial management, order management, inventory management, warehouse management, supply chain management and procurement. The financial management module includes accounts payable, accounts receivable, general ledger, fixed asset management, payment management and tax management. Additionally, the order management system ensures efficient processing of orders, from order entry to fulfillment. The CRM (customer relationship management) features in NetSuite cover customer service management, marketing automation, partner relationship management and Salesforce automation. The CRM module also includes tools for configuring price quotes and field service management. Additionally, the platform offers functionalities for scheduling and dispatching, a mobile application and asset management. NetSuite offers human capital management solutions, including payroll, performance management, workforce management and human resources. The platform provides professional services automation that helps in project accounting, project management, resource management, expense management and timesheet management. Additionally, these features enable businesses to manage their human resources and projects efficiently. NetSuite includes an analytics and reporting module, providing reporting dashboards and access to a data warehouse. NetSuite supports global business management through multi-currency, multi-language capabilities, and global accounting consolidation. It facilitates tax management on a global scale. Additionally, the software features modules for eCommerce and omnichannel commerce, supporting B2C and B2B eCommerce, order management, point of sale and logistics. NetSuite’s platform allows for application distribution, customization, integration, internationalization, performance monitoring, process automation and platform development. These features ensure that businesses can tailor the software to their specific needs. Additionally, the platform prioritizes application and operational security and effective data management.
NetSuite Software - NetSuite home page
NetSuite Software - NetSuite bill capture
NetSuite Software - NetSuite dashboard
NetSuite Software - NetSuite Salesforce connector
NetSuite video
NetSuite Software - NetSuite home page - thumbnail
NetSuite Software - NetSuite bill capture - thumbnail
NetSuite Software - NetSuite dashboard - thumbnail
NetSuite Software - NetSuite Salesforce connector - thumbnail

NetSuite pricing

NetSuite does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

Alternatives to NetSuite

NetSuite Reviews for UK Users

Feature rating

Value for Money
3.8
Functionality
4.1
Ease of Use
3.9
Customer Support
3.8
5 reviews of 1,681 View all reviews
Wes
Wes
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 31/05/2024

NetSuite is great for Worker Task Scheduling

NetSuite was the easiest ERP Software to learn and use.

Pros

It is highly intuitive, easy to learn how to accomplish your objectives in minimal time.

Cons

It is expensive, pricing and packaging should be more flexible so as not having to pay for functions you don't require.

Response from Oracle

Thanks for taking the time to leave a review, Wes! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Replied 11/06/2024
Garth
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
3

4
Reviewed on 12/12/2024

One year in after Go-Live

Overall quite positive. The program features have allowed us to track our inventory in ways we couldn't do with QuickBooks and except for the reporting issues the program has been quite intuitive.

Pros

Ability to expand the capabilities of the program to meet the needs of our company that is growing in product diversification and locations.
The ability to manage multiple subsidiaries and perform consolidated reporting.
Employ demand and supply planning to assist with our Procure to Pay cycle.

Cons

The ACS has been very disappointing and will not renew the subscription. Their knowledge base was fine but the language barrier made it difficult to communicate.
The reporting is overly complex. Attempting to add something as basic as Location to a report brings up multiple "Location" options and usually none of them work. Very exasperating.
Also the comparative financial statement reports are very poorly designed. Attempting to create a YTD report for either Income Stmt or Bal. Sheet brings up the entire previous year.

Alternatives Considered

Fishbowl

Reasons for Choosing NetSuite

Needed to expand our inventory management to include lot numbering across locations. Also needed to separate billing and receiving dates. Needed to be able to manage multiple subsidiaries without opening separate company files. Needed to begin implementing demand planning.

Switched From

QuickBooks Enterprise

Reasons for Switching to NetSuite

Ability to integrate with SPS. Other features that were lacking in the other products.
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
2
Customer Support
3

3
Reviewed on 27/11/2024

An Adequate Project Based Time Tracker with Too Many Steps

NetSuite is a system that adequately does what you need it to and will cover your bases for project based time tracking and employee payments. But it's unnecessarily complicated and there are many hidden buttons even when working on a large screen.

Pros

Once you get the hang of the system, it's fine for tracking your time and getting the employees what they need across a wide ranges of projects. The ability to track multiple projects is probably the best and only thing I like about it.

Cons

The system is NOT intuitive. There are lots of extra buttons you have to hit to make certain time tracked is registered. It feels like jumping through hoops to get to a new line. There are extra steps that feel unnecessary to just put in a timesheet.

Alternatives Considered

ADP Workforce Now

Reasons for Switching to NetSuite

It tracks our projects by each project better than ADP. We've been trying to switch over entirely but NetSuite just does the project tracking better than ANYON ELSE right now.
Jeff
Jeff
  • Industry: Business Supplies & Equipment
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
1
Customer Support
1

1
Reviewed on 21/10/2024

Don't waste your time. Look at another system like Odoo. Pay one fee and get full functionality...

My experience with NetSuite has been a nightmare, to say the least. We were sold on the promise of a fantastic, intuitive system that is completely customizable. What we got was a complicated system that requires a lot of duplication when it comes to assembly items, and poor customer service. You have to pay for every little feature you need. The only thing free is the run-around. Even though we paid for "Advanced Customer Support", I am still left with a list of 15 items that have not been resolved after paying around $10K for the Advanced Customer Support.

We are in the process of switching to Odoo because it is FAR more user-friendly and when you pay for Odoo, you get ALL of the features whether you need them or not. Odoo also includes FREE technical support. Why should you have to pay for help with the product you already pay for?

Pros

An in-depth system able to handle the needs of large companies with multiple locations

Cons

Overpriced. Poor customer service. It is not user-friendly for customizations.

Alternatives Considered

Sage Accounting, Sage X3 and Salesforce Sales Cloud

Reasons for Choosing NetSuite

We had reached some of the limitations with QuickBooks Enterprise. It is not necessarily an ERP/MRP system and did not offer an online interface.

Switched From

QuickBooks Enterprise

Reasons for Switching to NetSuite

NetSuite made some pretty big promises, which, if it delivered, would have been fantastic.
Gregory
  • Industry: Religious Institutions
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 18/11/2024

Great Financial System to enable our Global Organization to work with multiple subsidiaries

These past 6 years using NetSuite has transformed our ability to work with our national entities. It has allowed us to provide better training, see their financial pictures, and be able to help troubleshoot issues in more streamlined manner.

Pros

Ability to see very quickly the financial picture of all of our entities in NetSuite. Also, it makes it so much easier for my team of Subject Matter Experts and Knowledge Specialists to be able to serve all of our entities since most processes are now harmonized.

Cons

Customizations can make the system very slow.

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