Cin7 Core

Pros

- Lot of features, options, various settings... all together bring opportunity to reflect almost any process you may think of. But if your vision turns to be different from one of system designers, then workarounds are demanded in many cases that seemed to be "common" and you expected them to work "out-of-box". You really need good understanding of the way system works and it is point where good onboarding consulter may help.- Responsive and quick interface (though quick reporting tools and documents lists could be more convenient).- Lot of detailed reports with settings that almost no other ERP can suggest. Cool tool for advanced users familiar with pivot tables.- Responsive and attentive support resolves most of problems

Cons

- Strange limitations in accounting settings and flow (especially when you use QBO and want to use both Dear's and QBO's analytics capabilities at the same time)- Integrations with Amazon and Shopify are cool for capturing "orders" when you are not using automated 3PLs flow. But integrations are not good for capturing invoices and shipments when you are using 3PLs like FBA. Accounting processes for e-commerce are designed in quite a specific way and you really need to understand how it works to get reliable accounting data. Thought this is wide spread problem in world of ERP systems for small businesses.

Alternatives Considered

Reasons for Switching to Cin7 Core

Pros

Comprehensive inventory management, Strong integration capabilities, Customizable and scalable, Improved order fulfillment and Valuable reporting and analytics.

Cons

Reporting Limitations and Interface Issues

Alternatives Considered

Reasons for Switching to Cin7 Core

Pros

Read My review before committing to Cin7

Cons

Read My review before committing to Cin7

Pros

The integrations Cin7 provides are great and the breadth of its ability isvery good

Cons

The Significant Increases in price over the last 4 years have been completely unacceptable, they have nearly doubled their price while providing very few tangible benefits

Pros

Once you understand how it works, it makes everything easier.

Cons

The integration is really hard to follow. There's a platform available to follow it, but you don't actually see anything on it or you you do, you don't really understand what you can do or not. I feel like there was no link between each task. I didn't like that the onboarding team do a lot instead of letting you do it so you get more familiar with all the process.

Alternatives Considered

Reasons for Switching to Cin7 Core

Pros

The best about Cin 7 core is that it is very easy to receive merchandise at the warehouse.

Cons

The customer service is really bad. If you dont resend the tickets they might never answer, then, when they do answer, they give you a really bad response to close the ticket and want you to get tired of asking. 95% of the important issues do not get solved they tell you they cant help you, when you know there has to be a simple way to solve certain issues or they just answer what ever they want without considering what you asked for in the first place. You waist lots of time in this. They send you tutorials that dont resolve your issues and so on, I can keep on going.

Pros

Cin7 core initially attracted us because of the production module options and comprehensive inventory management features. We had some concerns about the tools being overly complicated for some of our needs but was assured by the sales rep that we would have an implementation specialist and customer support to help us through this process. This ended up not being the case and the sales rep made misleading or untrue statements in order to get us to subscribe and invest time into their system.

Cons

The customer service was nonexistent once we subscribed. We received support just up until the point where we paid for the system.

Alternatives Considered

Reasons for Switching to Cin7 Core

Pros

Easy to understand and figure out when starting off.

Cons

Your point of sale system you offer with this software is less than useless its remedial in functionality and offering. Struggle to program in store promotions on it you can't create area specific promotions for outlets in an area. Your way of setting up a cash float is useless and not user friendly. Your journals between Xero and Cin7 do not push correctly. Till overs and shorts are a nightmare to investigate. Gift cards are cumbersome to use and implement. We were using We where using Lightspeed as a point of sale before and you c=guys can learn some lessons from them your system will be something from the stone age compared to Lightspped.

Pros

There isnt really anything that I feel sticks out. I think its a little cumbersome and easy to get lost or forget to click on one of the tabs. Too much back and forth.

Cons

Not user frindly. Too much clicking to get where you want to be. Not able to modify sheets.

Pros

They sold me on the inventory management system. it sounded great in the presentation. And went down hill from there

Cons

It's been 5 months and I am still in the onboarding process. I have asked for a refudn several time only to be ignored. I even wrote to [sensitive content hidden] who never responded.

Pros

Orderhive does what I need it to do, and more. Selling print-on-demand apparel on multiple platforms requires software that can bundle raw materials with final products and push out inventory updates in real time to multiple marketplaces and sales channels. Orderhive does this, plus it is a central location for order management, shipping, and reporting.

Cons

The process for switching over my inventory system from my previous provider has been long, but it is a one-time task and I know it is necessary no matter which software solution I transition to. Thankfully, Atulya, my onboarding specialist, has made the process as painless as possible by being extremely accessible and responsive whenever I have a question and has walked me through every step of the process on zoom calls.

Pros

Тhere is nothing I like comparing it to the previous software we used

Cons

The worst thing about Cin7 Core is their support. Support is extremely slow and so far has not resolved any of the cases we have written to them about. The open cases so far are:- Cin7 Core does not send our orders to the fulfillment center and therefore the orders are not processed on time.- Cin7 Core does not submit accurate quantities to the marketplace we sell in- Cin7 Core is not properly syncing all the new listings we put on the marketplaceIn general, basic functionalities for which similar software is still used are not implemented, which means that users like us suffer lost benefits in the most important period of the year.

Pros

the ability to be able to create , modify, and easily access all areas
customer setup has been seamless and very responsive with the implementer ([sensitive content hidden])

Cons

it is not capable of adding more mandatory fields to quotes but i understand that this is an inventory program not a quoting program

Pros

Cin7 Core is intricate, but in time will prove to be a viable resource.

Cons

Cin7 Core could be made more user friendly, I have used other platforms that I was able to learn without educational content etc. This platform is great, but could be softened up some for the user.

Pros

The CS that has been received to date from [sensitive content hidden]

Cons

Some complexity around inventory control, that is due to novice users.

Pros

- Integrations- UI/UX- Implementation Help- Functionality

Cons

- Could be a cleaner UI/UX and a little bit faster to load.

Alternatives Considered

Reasons for Switching to Cin7 Core

Pros

Great solution for a fraction of the price of enterprise software

Cons

would like to see more integrations but has the most important ones

Pros

That I can see where I’m up to from Order, Pick, Pack etc by the colour of the next step being yellow

Cons

That even to simply amend a lot no / serial number, everything gets undone right back from the Invoice and had to be redone.

Pros

Great and friendly tech support. The DEAR API function is powerful.

Cons

- Order fulfilment information or report on Sales Order processing.- Online Search Reporting has limited filter options.- Stock records data query from DEAR API is a bit complicated, which required to query by each order id or task id.--> It will be good if offer an option to export order item records by order modified date, especially data query via DEAR API.

Pros

I liked how attentive there staff are to solving issues

Cons

Have not experienced any negative issues

Pros

Features are exhaustive; you can accomplish any setup. Easy to scale up with more features.

Cons

Can be finicky, but once you learn the workarounds it works beautifully.

Alternatives Considered

Reasons for Switching to Cin7 Core

Pros

The support calls and the people on the other end of the call.

Cons

It takes too long to make a support call with somebody.

Pros

Fantastic support from [sensitive content hidden] at dear support

Pros

Most of the fnuciton are quite useful in many way

Cons

Inputing product into the system which is quite tedious

Pros

Easy, User Friendly, Good Customer care support

Cons

No customizations. If it is easy to do customizations to report, that would be awesome. (Just like Cin7 omni)