TeamViewer Remote

4.6
Overall rating
Reviews

4.6
Overall rating
Reviews

About TeamViewer Remote

TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile, and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suitable for businesses of all sizes and can be deployed both in the cloud as well as on-premise. TeamViewer provides features such as document management, cooperative writing, invitation management, remote control, screen sharing, chat and messaging. Its instant messaging functionality covers features such as offline messaging, group chats, web-based chats, persistent chat groups, customer-initiated chat from service cases and chat history. The software provides end-to-end encryption and full support for mobile devices. The solution uses cloud-based technologies to collaborate in real-time worldwide and enable online support through a wide range of product portfolio that includes Monitis (website monitoring system), Blizz (online collaboration) and ITBrain (anti-malware) among others. The solution offers a free version and a free trial for paid software.
TeamViewer Remote Software - Connect to devices and provide remote support effortlessly.
TeamViewer Remote Software - All your devices, just a few clicks away.
TeamViewer Remote Software - Monitor and manage your devices proactively.
TeamViewer Remote Software - Gain visibility into your IT by tracking your assets.
TeamViewer Remote video
TeamViewer Remote Software - Connect to devices and provide remote support effortlessly. - thumbnail
TeamViewer Remote Software - All your devices, just a few clicks away. - thumbnail
TeamViewer Remote Software - Monitor and manage your devices proactively. - thumbnail
TeamViewer Remote Software - Gain visibility into your IT by tracking your assets. - thumbnail

TeamViewer Remote pricing

TeamViewer Remote has a free version and offers a free trial. TeamViewer Remote paid version starts at US$298.80/year.

Starting Price:
US$298.80/year
Free Version:
Yes
Free trial:
Yes

Alternatives to TeamViewer Remote

TeamViewer Remote Reviews for UK Users

Feature rating

Value for Money
4.4
Functionality
4.6
Ease of Use
4.6
Customer Support
4.3
5 reviews of 11,514 View all reviews
Kuben
Kuben
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/01/2024

Teamviewer

I have had excellent experience with TeamViewer, easy to use, allows me smooth access to devices and price is worth it.

Pros

Easy to install, user friendly, smooth accessing of devices, quick file sharing and has secure connection

Cons

None. The application works well and fulfills my every need handle a support call

Alternatives Considered

AnyDesk

Reasons for Switching to TeamViewer Remote

Cheaper, more reliable a brand a started using since it was launched

Response from TeamViewer

Hello Kuben,
We are grateful for the great feedback and a perfect rating is given based on your TeamViewer journey!
There are lots of useful and powerful features of TeamViewer, you may check out our homepage (https://www.teamviewer.com/en/features/). Likewise, did you know that you may learn more about TeamViewer features and gain more knowledge in TeamViewer Community? Come on and visit us on TeamViewer Community (https://community.teamviewer.com/English/kb/english)
We hope you enjoy using TeamViewer all the time and look forward to seeing you in the community!
Have a great day!
Best,
Ying/TeamViewer

Replied 05/02/2024
Corus
  • Industry: Higher Education
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/12/2024

How TeamViewer transformed the way we support our users.

TeamViewer has been a useful tool to our team, as even with a small team, we are able to assist multiple users at any given time, unlike before, where technicians had to visit users to resolve issues.

Pros

The ability to remote more than one person at the time, which allows us to, for example, assist another user whilst, say, installing a software package on the other.

Cons

The fact that I lose control of the remote computer once elevated to admin mode and have to rely on the user to take actions.

Alternatives Considered

UltraVNC and AnyDesk

Reasons for Switching to TeamViewer Remote

Ease of use, security and rich stronghold in the industry.

Response from TeamViewer

Hello Corus,

Thank you for sharing your thoughts, it means a lot to us.

We are thrilled to see that TeamViewer changed the way you support your users.

Regarding the fact that lose control of the remote computer once elevated to admin mode Please check the following link to see if it can help you with the issue:
https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/remote-control/control-uac-during-a-teamviewer-session/

Likewise, we would like to invite you to join TeamViewer Community https://community.teamviewer.com in case of having any trouble shooting questions.

All the best!

Valeria/TeamViewer

Replied 15/01/2025
Emin
Emin
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
3
Ease of Use
4
Customer Support
1

2
Reviewed on 11/01/2025

Prices should be lowered a little more

When I was at home or out of the office, I could connect to all the computers in the company from my phone and do my job. We also used it for customer support.

Pros

TeamViewer was a program we had been using for a long time. We could see all our computers in the company with the names we customized and quickly establish a remote connection.

Cons

There was a connection time limit in the free version. This limit was enough for us. But we can't use the free version anymore. While there are free remote connection programs, TeamViewer's prices are a bit high. We would like it to be around 3-5 dollars per month. That way we would continue to use it.

Alternatives Considered

AnyDesk and Zoho Assist

Reasons for Choosing TeamViewer Remote

I switched because I could see the devices added to my account in a simpler way in a list instead of in squares next to each other. In Anydesk, there is an irrelevant display like desktop pictures of the devices.

Switched From

AnyDesk

Reasons for Switching to TeamViewer Remote

Because it has a more stylish interface. Because the welcome screen is more minimal rather than huge.

Response from TeamViewer

Hello Emin,

Thank you for sharing your thoughts with us.

We are sorry to hear that you're experiencing timing limitations with your connection. Please ensure that both sides are updated to the latest version of TeamViewer. If not, please update them and retry.

If the issue persists, it could be the case that TeamViewer incorrectly detects commercial use. Please request the reset of your ID´s on our homepage: https://www.teamviewer.com/reset

Note: Do not forget to add all the IDs to the form (local and remote side IDs).

Best regards,

Valeria/TeamViewer

Replied 14/01/2025
Guy
  • Industry: Construction
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 05/01/2025

reliable for remote access

Pros

Always easy to use, GUI and everything is where it should be. Connections are stable.

Cons

It's a bit on the pricy side especially for smaller businesses or personal users who need it only occasionally.

It likes to do software updates quite frequently which isn’t a huge deal, but sometimes it feels like I’m constantly being prompted to install something instead of using the tool

Response from TeamViewer

Hello Guy,

Thank you for your rating and your feedback, is greatly appreciated!

Happy to hear that you find TeamViewer easy to use.

We take the opportunity to invite you to click on the following link where you will find a guide for the new interface in order to make your journey in TeamViewer easier
https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/

All the best,

Valeria/TeamViewer

Replied 08/01/2025
Andrey
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 07/01/2025

Simple to setup and use for Remote Support and Access but with an occasional Bug

Pros

An easy to set up and use for remote support of computers. For both a quick support session or accessing an unattended computer.

Cons

Monitoring of the usage is so strict that on occasion it triggers a false negative report of overuse. I'm getting quite often notifications that I need to register the product or to buy a license even though I'm already logged in under my account or the fact that I have a Premium license

Alternatives Considered

AnyDesk

Reasons for Switching to TeamViewer Remote

An existing setup of the application and an ease of use

Response from TeamViewer

Hello Andrey,

Thank you for your valuable insights.

We appreciate that you find TeamViewer easy to use, especially the quick support sessions and the unattended access.

We are sorry to hear about your experience with TeamViewer Monitoring, please click on the link below for clarifications https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/remote-management/teamviewer-monitoring/get-started-with-teamviewer-monitoring/

Finally, if you have a license don´t hesitate to contact our support team, they will be happy to assist you. For details: https://www.teamviewer.com/en/global/support/customer-support/

Have a nice day,

Valeria/TeamViewer

Replied 08/01/2025

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