---
description: Review of ActivEngage Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ActivEngage | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/508/customer-engagement/software) > [ActivEngage](/software/98966/activengage)

# ActivEngage

Canonical: https://www.softwareadvice.co.uk/software/98966/activengage

> ActiveEngage is a web-based live chat solution designed to assist automobile dealerships with enhancing the buying experience of customers through guided assistance. Features include lead routing, real-time escalations, automated form fill, reporting and analytics.


ActiveEngage comes with a PreRead feature, which enables sellers to create responses for customer queries before the message is received. It allows agents to manage chat queues, share media files with buyers and provide information through SMS, pay-per-click ads, social media and more. Moreover, supervisors can handle issues such as overbooking, time conflicts or missed appointments. 


ActivEngage offers integration with various third-party applications such as Facebook Messenger, Carfax, Lotlinx, XTime, DealerSocket and more. It comes with mobile applications for iOS and Android. Pricing is available on request and support is provided via email and phone.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: ActivEngage
- **Location**: Orlando, US
- **Founded**: 2007

## Commercial Context

- **Starting Price**: US$99.00
- **Pricing Details**: Contact ActivEngage for pricing details.
- **Target Audience**: 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Activity Dashboard
- Activity Tracking
- CRM
- Chat/Messaging
- Communication Management
- Customer History
- Interaction Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Third-Party Integrations
- Transfers/Routing

## Integrations (10 total)

- CDK Global
- Dealer.com
- DealerFire
- Dealertrack DMS
- Lotlinx
- Orbee
- RouteOne
- Sunbit
- Volie
- Xtime

## Support Options

- Email/Help Desk
- 24/7 (Live rep)
- Chat

## Category

- [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software)

## Related Categories

- [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software)
- [Customer Communications Management Software](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software)
- [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software)

## Alternatives

1. [WhatsApp](https://www.softwareadvice.co.uk/software/285733/whatsapp) — 4.7/5 (16297 reviews)
2. [Slack](https://www.softwareadvice.co.uk/software/154669/slack) — 4.7/5 (24046 reviews)
3. [Text Request](https://www.softwareadvice.co.uk/software/306855/text-request) — 4.6/5 (1193 reviews)
4. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews)
5. [Tidio](https://www.softwareadvice.co.uk/software/157633/tidio-chat) — 4.7/5 (590 reviews)

## Reviews

### "Awesome Chat Software" — 5.0/5

> **Jason** | *5 October 2017* | Automotive
> 
> **Pros**: We use Active Engage for our managed chat on our dealer websites and love them. The appointments they set close at 80%.

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### "Perfect for self managed chat" — 5.0/5

> **Robert** | *12 March 2020* | Automotive | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to use software that was very easy to set up on our site.
> 
> **Cons**: Wish I could customize the chat pop on our site more. Maybe add some kind of offer

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### "Dynamic Group with a great product" — 5.0/5

> **Todd** | *17 April 2017* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Ease of use and customer service
> 
> **Cons**: They are working on getting a high level security clearance.
> 
> Activengage provides my company with a Live Chat option.  The software is complete and easy to use.  Customer services is quick and very knowledgeable.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/98966/activengage)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/live-chat/activengage-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/98966/activengage> |
| en-GB | <https://www.softwareadvice.co.uk/software/98966/activengage> |
| en-IE | <https://www.softwareadvice.ie/software/98966/activengage> |
| en-NZ | <https://www.softwareadvice.co.nz/software/98966/activengage> |

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