--- description: Review of ShipMonk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ShipMonk | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [eCommerce Software](/directory/4340/ecommerce/software) > [ShipMonk](/software/445602/shipmonk) # ShipMonk Canonical: https://www.softwareadvice.co.uk/software/445602/shipmonk Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.uk/software/445602/shipmonk?page=2) > ShipMonk provides DTC ecommerce businesses and brands seeking B2B retail distribution and omnichannel fulfillment the technology they need to grow and scale efficiently. Our advanced 3PL platform offers a cloud-based order, inventory, and warehouse management system that helps businesses of all sizes across all verticals streamline shipping and order fulfillment via a unified portal. This first-of-its-kind platform offers a user-friendly "one-stop shop" for every 3PL resource, thus taking the guesswork out of managing the different layers of your operation. Whether you’re a startup, a long-established business, or anything in between, our 3PL software enables ecommerce business owners to stress less and grow more by providing incredible data, transparency, and control over their fulfillment in an easy-to-use system. For example, the ShipMonk platform includes an inventory portal, which allows enterprises to: View bestselling items Blacklist old stock-keeping units (SKUs) Receive alerts for low inventory Track stock levels across multiple sales channels The platform allows administrators to automatically import order data, send automated notifications to customers, and monitor the status from placing of order to final delivery. Supervisors can handle warehouses, fulfill orders by custom assignment rules, and add special projects based on delivery requirements. Furthermore, our superior 3PL technology allows business owners to manage: Custom packing processes Returns management Customized labeling and packing lists EDI compliance Cross docking Multi-retailer support ShipMonk software supports integration with various third-party applications such as Squarespace, Stripe, Goodsie, Celery, and more. We also offer multiple sales channel management, analytics, kitting, shipping management, forecasting, flash sales, Amazon FBA preparation services, and barcoding, as well as features to support our goal of prioritizing product offerings that help our clients provide superior A-Z service to their customers. Building off that, another advanced software we supply ecommerce brands at ShipMonk with is our post-purchase suite, MonkProtect™. This innovative solution keeps lost, stolen, or damaged packages from negatively impacting our clients’ reputations and profitability. The fully-integrated suite allows customers to easily self-report issues while offering clients added revenue streams and integration with branded tracking. All in all, ShipMonk has always operated with a singular guiding principle: help ecommerce brands scale through technology-driven fulfillment solutions that enable entrepreneurs to devote more time to the things that matter most in their businesses. This began in 2014 when our CEO and Founder Jan Bednar discovered that international shipping was largely inaccessible due to cost and complexity, and antiquated technology kept small-to-medium-sized companies from competing alongside broader market giants. He set out to change that with a tech-driven approach to fulfillment. The goal: create customer-facing, forward-thinking solutions that challenge long-static logistics standards, keep up with the ever-evolving ecommerce landscape, and make fulfillment user-friendly for brands of all sizes so they can focus on growing their businesses. As ShipMonk has expanded internationally to 12 state-of-the-art facilities, our dedication to these ideals has never wavered, and our commitment to customer service is just as strong. Need any help with our software? ShipMonk shines in customer service with a 97.35% rate for completely resolved support tickets in 2022 (up from 2021’s 96%) and a rising 85.8% rate for first-contact resolution. Discover everything ShipMonk 3PL technology can do for your ecommerce brand now\! > > Verdict: Rated **4.1/5** by 139 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 139 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: ShipMonk - **Founded**: 2014 ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, Czechia, Mexico, United Kingdom, United States ## Features - 3PL Management - API - Activity Dashboard - Activity Tracking - Air Shipping - Alerts/Notifications - Backorder Management - Barcode Recognition - Barcode/Ticket Scanning - Barcoding/RFID - Billing & Invoicing - Bills of Lading - Carrier Management - Channel Management - Claims Management - Contact Database - Container Shipping - Cost Tracking - Cross Docking - Customer History ## Integrations (19 total) - Adobe Commerce - Big Cartel - BigCommerce - Brightpearl - Cin7 Omni - Cratejoy - EasyPost - Ebay Magento Integration - Ecwid - Extensiv Order Management - Gorgias - Linnworks - PayPal - Rithum - SPS Commerce ... and 4 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [eCommerce Software](https://www.softwareadvice.co.uk/directory/4340/ecommerce/software) ## Related Categories - [eCommerce Software](https://www.softwareadvice.co.uk/directory/4340/ecommerce/software) - [B2B eCommerce Platform Software](https://www.softwareadvice.co.uk/directory/4328/b2b-ecommerce-platform/software) - [Distribution Software](https://www.softwareadvice.co.uk/directory/4730/distribution/software) - [Multi-Channel eCommerce Software](https://www.softwareadvice.co.uk/directory/4218/multi-channel-ecommerce/software) - [ERP Systems](https://www.softwareadvice.co.uk/directory/4365/erp/software) ## Alternatives 1. [Tai TMS](https://www.softwareadvice.co.uk/software/84557/teknowlogi-tms) — 4.4/5 (73 reviews) 2. [CartonCloud](https://www.softwareadvice.co.uk/software/65229/cartoncloud) — 4.7/5 (79 reviews) 3. [InfoPlus](https://www.softwareadvice.co.uk/software/38467/infoplus) — 4.4/5 (116 reviews) 4. [3PL Warehouse Manager](https://www.softwareadvice.co.uk/software/392123/3pl-warehouse-manager) — 4.1/5 (131 reviews) 5. [Easyship](https://www.softwareadvice.co.uk/software/59194/easyship) — 4.3/5 (276 reviews) ## Reviews ### "Lots of options and easy to use" — 5.0/5 > **Jackie** | *5 August 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: What i really like about ShipMonk is that it has great security features to keep you safe, shipping is really fast and there are great options, there are more than one way to ship, payments are fast and secure. > > **Cons**: i don't have any cons at the moment, in general everything is running great with no problems whatsoever ----- ### "ShipMonk is great\! Saved us MONEY and TIME\!" — 5.0/5 > **Emmanuel** | *9 February 2025* | Publishing | Recommendation rating: 10.0/10 > > **Pros**: I'm very happy with the Happiness Engineer Team, it always feels personable and they are quick to help you solve whatever issue you're dealing with. Shipping service is great, they ship through all major carriers and their backend software is easy to use, they update and improve it quite often. Their fulfillment is quite fast, 1-2 day processing and shipping, we ship a large volume and they are still able to keep up. They integrate seamlessly with Shopify, Amazon, and TikTok platforms. They have saved my business money and time, and have streamlined our shipping. > > **Cons**: We currently use custom packages for our product, I'm nitpicking here, but I only wish ShipMonk had a few more options for packaging. I understand our product is quite large 10x10x2 inches. If you have a smaller product they have plenty of options, but unique sizes like ours require a custom packaging setup. > > We've been with ShipMonk for 4+ years, we've seen them grow to multiple warehouses across the country and world. Their software and services are always improving and updating. We've been very happy with their service and partnership, their happiness engineers actually care and are extremely helpful. We have other business endeavors coming up and ShipMonk will always be at the top of our list for our 3PL partner. ----- ### "ShipMonk is the modern answer to fulfillment" — 5.0/5 > **Verified Reviewer** | *3 December 2019* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: ShipMonk has modernized an otherwise archaic process. They also have an amazing team to support their customers. > > **Cons**: It can occasionally be slows to load but is constantly improving. They seem to take customer suggestions to heart so I don’t often have cons about this software. > > I would recommend ShipMonk for anyone struggling with fulfillment needs. ----- ### "Very Good and affordable" — 5.0/5 > **James** | *8 February 2025* | Consumer Electronics | Recommendation rating: 10.0/10 > > **Pros**: Ease of use of the platform - especially the dashboards. > > **Cons**: Chat support is not always available delaying response time. > > Very good and affordable. The dashboards make the management of my inventory and orders easy. ----- ### "ShipMonk Happiness Engineers to the rescue\!" — 5.0/5 > **Will** | *2 October 2024* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: The world of 3PLs can be extremely confusing and convoluted. Launching my startup, I had one million questions, concerns and special projects. Once I discovered ShipMonk's Happiness Engineers (specifically \[sensitive content hidden\] who has been my life saver) I was put at ease. ShipMonk is quick to respond to emails, quick to fix issues and quick to help you understand any charges. I have even had phone calls with \[sensitive content hidden\] on which we have talked through issues - which is sometimes the only way to reach a solution. > > **Cons**: I do wish as a company that we were assigned one Account Manager instead of needing to deal with multiple different Happiness Engineers - but like I said, \[sensitive content hidden\] has been great in streamlining this for us... > > While I was initially unconvinced that this was a good fit for us, once I discovered the powerful tool of the Happiness Engineers - I changed my tune\! ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.uk/software/445602/shipmonk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/445602/shipmonk) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data