About SpotOn

SpotOn Restaurant is a cloud-based point-of-sale solution that enables businesses to streamline processes related to food ordering, tableside payments, customer retention and more. The online ordering functionality enables businesses to create custom menus, accept online requests and redirect the order to the kitchen on a centralized platform. SpotOn Restaurant provides a mobile order and payment functionality, which lets customers access menu, send table orders to the kitchen and pay using an EMV, Apple Pay and Android Pay-enabled card reader. It comes with a labor-management module, which allows businesses to administer human resources operations related to shifts, employee hours and gratuities. Additionally, managers and leaders can gain insights into processes across transactions, POS, hourly sales, special events and loyalty campaigns. SpotOn Restaurant facilitates integration with several third-party solutions such as HotSchedules, Ctuit, Intuit Quickbooks and more. It is available on monthly subscriptions and support is extended via phone and email.
SpotOn Software - SpotOn Reserve: Online reservations, Reserve with Google, Digital waitlisting, Contact tracing, Automated SMS confirmations, Two-way table-ready messaging, Guest text surveys
SpotOn Software - SpotOn Touchscreen Point of Sale Station
SpotOn Software - SpotOn Terminal: Handheld Point of Sale
SpotOn Software - SpotOn Point of Sale
SpotOn video
SpotOn Software - SpotOn Reserve: Online reservations, Reserve with Google, Digital waitlisting, Contact tracing, Automated SMS confirmations, Two-way table-ready messaging, Guest text surveys - thumbnail
SpotOn Software - SpotOn Touchscreen Point of Sale Station - thumbnail
SpotOn Software - SpotOn Terminal: Handheld Point of Sale - thumbnail
SpotOn Software - SpotOn Point of Sale - thumbnail

SpotOn pricing

SpotOn has a free version and does not offer a free trial. SpotOn paid version starts at US$99.00/month.

Starting Price:
US$99.00/month
Free Version:
Yes
Free trial:
No

Alternatives to SpotOn

SpotOn Reviews for UK Users

Feature rating

Value for Money
4.2
Functionality
4.2
Ease of Use
4.2
Customer Support
4.2
5 reviews of 339 View all reviews
Chuck
Chuck
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/09/2023

Spoton partnership

They have improved our business in many ways helping us grow revenue through their different programs such as loyalty and QR ordering.

Pros

I feel like they are truly a partner to my business

Cons

They had some growing pains when we first start. They were new at the time but there customer service was excellent during those times.

Response from SpotOn

We love to hear it, Chuck. Small businesses are at the core of their local communities, and we're proud to help support them and the people who run them.

Replied 27/09/2023
Bill
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/01/2025

Great Team!!

Extremely Positive experience and i would highly recommend.

Pros

I like the knowledge that all of the staff from sales to implementation to support possess

Cons

Overall this had been an extremely positive experience

Alternatives Considered

Lightspeed Restaurant and Toast POS

Reasons for Switching to SpotOn

SpotOn’s service and options were the major selling point

Response from SpotOn

We're happy to hear that SpotOn's service and helpful team have been instrumental in your success!

Replied 23/01/2025
Stephen
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
2
Customer Support
1

1
Reviewed on 20/12/2024

Avoid them

We are part of a franchise and can not change or we would.

Pros

Very little. Their installation was problematic. It worked Ok for a week or 2 then problems occurred they would or could not fix.

Cons

They are non responsive and inflexible. Constant problems with the register and system and poor to no response time. We have had recurring problems with their system, follow their protocol to fix, get nothing fixed time and time again

Response from SpotOn

We appreciate your candid feedback and are working on connecting with you to resolve these issues.

Replied 02/01/2025
Jason
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 27/11/2024

Want to make your job harder? Choose Spoton.

Bad. Just very bad. Had issues with the hardware from day one. Hardware locking up, freezing and impacting work shifts and service. Software is worse. Truthfully, I don't think you could actually set out to build a system this bad on purpose. The East European code slingers that maintain Spoton have built a runaway software "system" that makes a restaurant's job harder - not easier.

Pros

To be honest, after using it, we found nothing to be as we had expected. Moving from Toast, we sought a more modern architecture and better support, but found neither.

Cons

The architecture of this software is a mess. Half a dozen sub-domained web apps masquerading as one system. Managing your restaurant requires logins across multiple apps with functions spread out illogically across them, too. Terrible. Had us pining for Toast within days (altho Toast too is long in the tooth from a software perspective). Support is as inefficient as the system design. You call or email and when you speak with someone, it's not to solve your problem but is instead to set up an appointment for someone to diagnose your issue. If you need urgent help, forget it. As with using the system, everything takes longer than it should. This is a cash grab for the company; sign up as many as possible, sell.

Alternatives Considered

Square Point of Sale

Reasons for Choosing SpotOn

Toast support was horrible and the system is getting old. Wanted a more modern system, better support.

Switched From

Toast POS

Reasons for Switching to SpotOn

Ultimately, we have now moved quickly from the disaster of spoton to Square. Very happy thus far.

Response from SpotOn

Customer feedback is critical to inform our product roadmap. Due to feedback like yours, we recently rolled out single sign-on, enabling customers like you to log-in and navigate to any of our solutions using one login and password. Additionally this year we invested in rolling out new custom hardware designed for stability and reliability. Ensuring a smooth user experience that enables fast processing and easy order taking for our customers is our number one focus!

Replied 06/12/2024
Brian
  • Industry: Machinery
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 03/12/2024

Review for Spoton

We appreciate what Spoton does, we hope they don't change

Pros

ease of use relating to the POS Terminal

Cons

No bank transfer of funds on Friday evening. When we started we got Friday's transfer on Saturday. Now we get it on Monday.

Response from SpotOn

Thank you for your review. We are prioritizing faster funding and appreciate your patience.

Replied 02/01/2025

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