Lightspeed Restaurant is a cloud-based point of sale (POS) solution for restaurants suitable for full-or quick-service...
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About SpotOn
SpotOn Restaurant is a cloud-based point-of-sale solution that enables businesses to streamline processes related to food ordering, tableside payments, customer retention and more. The online ordering functionality enables businesses to create custom menus, accept online requests and redirect the order to the kitchen on a centralized platform.
SpotOn Restaurant provides a mobile order and payment functionality, which lets customers access menu, send table orders to the kitchen and pay using an EMV, Apple Pay and Android Pay-enabled card reader. It comes with a labor-management module, which allows businesses to administer human resources operations related to shifts, employee hours and gratuities. Additionally, managers and leaders can gain insights into processes across transactions, POS, hourly sales, special events and loyalty campaigns.
SpotOn Restaurant facilitates integration with several third-party solutions such as HotSchedules, Ctuit, Intuit Quickbooks and more. It is available on monthly subscriptions and support is extended via phone and email.
SpotOn pricing
SpotOn has a free version and does not offer a free trial. SpotOn paid version starts at US$99.00/month.
Starting Price:
US$99.00/month
Free Version:
Yes
Free trial:
No
Alternatives to SpotOn
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Maitre’D is a point-of-sale (POS) solution empowering 20,000 merchant operations worldwide, including fine dining and...
Lightspeed Retail is a cloud-based POS solution that is suitable for retailers in industries such as apparel, footwear,...
Heartland offers a payment processing solution that includes functionality for mobile, online, and bill payments....
SpotOn Reviews for UK Users
Feature rating
5 reviews of 329
View all reviews
Christopher
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 27/07/2022
Spot On Restaurant
Pros
The customer service is top notch. Every time I call in, whoever is on the other line is always ready and eager to answer any questions I may have. They also provide useful input on strategy with how to create a button, modifier or how to implement an idea I have in my head and put it to use via our POS.
Cons
The keyboard is the only negative thing with SpotOn. It's a funny joke amongst our staff at how awesome the system is top to bottom but the keyboard is the only part of SpotOn restaurant we don't understand.
Alternatives Considered
Toast POSReasons for Choosing SpotOn
More inexpensive option during COVID and much better processing rates.Switched From
1BreadcrumbReasons for Switching to SpotOn
[SENSITIVE CONTENT] was fantastic when it came to explaining why we needed SpotOn vs. other products. He was never pushy and had the answers to the questions we had, and when he didn't, he would tell us he didn't know, which we appreciated more than always having the answer. [SENSITIVE CONTENT] would find the answer and make sure to explain it in a way us restaurant people could understand.Response from SpotOn
Thanks for the feedback! We're sorry to hear about the keyboard--send us an email at [email protected] and we can look into troubleshooting that for you!
Replied 16/09/2022
Zoe
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4
4
Reviewed on 12/09/2024
I definitely recommend SpotOn
Great reps, someone’s always nearby to help, very versatile. Overall I’ve enjoyed it and it works well with our restaurant amenities - happy hour, private parties, etc.
Pros
Very user friendly for staff. Pretty user friendly for back of house. Tech support and (especially [sensitive content hidden]) are very responsive and helpful.
I also appreciate how everything is intertwined if you go with the whole package - POS, Reserve, & Teamwork.
Cons
Had black out issues and the entire POS deleted itself before dinner service one day, but it was back up and running pretty quickly.
I also wish there was a way to add more than one button at a time to the menu screens list at the bottom of each screen. Very time consuming to set up, but once it’s done it’s done.
Reasons for Switching to SpotOn
Full package availability that integrates rather than a bunch of different appsResponse from SpotOn
We love to hear this! Thank you for taking the time to leave us this feedback.
Replied 23/09/2024
Verified Reviewer
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Value for Money
3
Features
3
Ease of Use
5
Customer Support
2
1
Reviewed on 26/08/2024
SpotOn misled me while I had a decent service for a few months with what was then transparent...
SpotOn advertised to me stellar rates, low fees, and a free machine, so I signed up to process cards with my business. Everything went well for a few months until I looked at my bank statement and saw that they started charging me more for the same program. Nothing changed on my end and my revenue stayed consistent. It took me a while to get in touch with someone to discuss and eventually cancel. They did not make me pay any penalties but nobody could provide me a valid reason as to why I had to pay more every single month without mention. I cancelled. Bad end experience overall.
Pros
SpotOn does provide a competitive price for CC processing and POS systems included. They advocate cash discount pricing to eliminate credit card fees. They have multiple support lines. Month to month agreement no penalties for exiting.
Cons
SpotOn increased my monthly fee rate without telling me. I had a $25/month POS system usage fee with a free Pax A920 Pro to use. Over time without mention, it went to $40 and then $50. I could not have anybody explain to me what happened. Not a fan of misleading pricing and undercuts. I cancelled.
Reasons for Switching to SpotOn
The price was cheaper and there were less fees overall than bothResponse from SpotOn
We're sorry to hear you had a negative experience. We are committed to price transparency and wish we had the opportunity to make this right. Thank you for taking the time to give us feedback.
Replied 27/08/2024
Jordan
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5
5
Reviewed on 20/08/2024
Change is hard but with Spot On it is easy
Love the adaptability and how easy it is to change. Install was a little rough due to a faulty router. But no fault of anybody.
Pros
Reporting and ease of change in Back Office software
Cons
The install was rough. No one's fault but the router/modem that they sent wouldn't work.
Alternatives Considered
Toast POSReasons for Choosing SpotOn
Lack of being able to look at reporting. Outdated and not PCI compliantReasons for Switching to SpotOn
Ease of use. At the time I knew the local rep. But he signed me up and left 2 weeks later.Response from SpotOn
Thank you for taking the time to leave us review! We're pleased to be able to help you grow your business.
Replied 26/08/2024
Jamie
- Industry: Professional Training & Coaching
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 13/08/2024
Spot on observations
My overall experience with spot has been great! Quality Customer service, & equipment
Pros
Customer service, Quality service, & merchant services
Cons
Nothing, they've been great from the beginning...I haven't experienced anything i dislike yet.
Response from SpotOn
We're thrilled to hear you've had a great experience with our equipment, customer service, and rates. Thank you for this feedback!
Replied 22/08/2024
