About SpotOn









SpotOn pricing
SpotOn has a free version and does not offer a free trial. SpotOn paid version starts at US$99.00/month.
Alternatives to SpotOn
SpotOn Reviews for UK Users
Feature rating

- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Spoton partnership
They have improved our business in many ways helping us grow revenue through their different programs such as loyalty and QR ordering.
Pros
I feel like they are truly a partner to my business
Cons
They had some growing pains when we first start. They were new at the time but there customer service was excellent during those times.
Response from SpotOn
We love to hear it, Chuck. Small businesses are at the core of their local communities, and we're proud to help support them and the people who run them.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Great Team!!
Extremely Positive experience and i would highly recommend.
Pros
I like the knowledge that all of the staff from sales to implementation to support possess
Cons
Overall this had been an extremely positive experience
Reasons for Switching to SpotOn
SpotOn’s service and options were the major selling pointResponse from SpotOn
We're happy to hear that SpotOn's service and helpful team have been instrumental in your success!
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Avoid them
We are part of a franchise and can not change or we would.
Pros
Very little. Their installation was problematic. It worked Ok for a week or 2 then problems occurred they would or could not fix.
Cons
They are non responsive and inflexible. Constant problems with the register and system and poor to no response time. We have had recurring problems with their system, follow their protocol to fix, get nothing fixed time and time again
Response from SpotOn
We appreciate your candid feedback and are working on connecting with you to resolve these issues.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Want to make your job harder? Choose Spoton.
Bad. Just very bad. Had issues with the hardware from day one. Hardware locking up, freezing and impacting work shifts and service. Software is worse. Truthfully, I don't think you could actually set out to build a system this bad on purpose. The East European code slingers that maintain Spoton have built a runaway software "system" that makes a restaurant's job harder - not easier.
Pros
To be honest, after using it, we found nothing to be as we had expected. Moving from Toast, we sought a more modern architecture and better support, but found neither.
Cons
The architecture of this software is a mess. Half a dozen sub-domained web apps masquerading as one system. Managing your restaurant requires logins across multiple apps with functions spread out illogically across them, too. Terrible. Had us pining for Toast within days (altho Toast too is long in the tooth from a software perspective). Support is as inefficient as the system design. You call or email and when you speak with someone, it's not to solve your problem but is instead to set up an appointment for someone to diagnose your issue. If you need urgent help, forget it. As with using the system, everything takes longer than it should. This is a cash grab for the company; sign up as many as possible, sell.
Alternatives Considered
Square Point of SaleReasons for Choosing SpotOn
Toast support was horrible and the system is getting old. Wanted a more modern system, better support.Switched From
Toast POSReasons for Switching to SpotOn
Ultimately, we have now moved quickly from the disaster of spoton to Square. Very happy thus far.Response from SpotOn
Customer feedback is critical to inform our product roadmap. Due to feedback like yours, we recently rolled out single sign-on, enabling customers like you to log-in and navigate to any of our solutions using one login and password. Additionally this year we invested in rolling out new custom hardware designed for stability and reliability. Ensuring a smooth user experience that enables fast processing and easy order taking for our customers is our number one focus!
- Industry: Machinery
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Review for Spoton
We appreciate what Spoton does, we hope they don't change
Pros
ease of use relating to the POS Terminal
Cons
No bank transfer of funds on Friday evening. When we started we got Friday's transfer on Saturday. Now we get it on Monday.
Response from SpotOn
Thank you for your review. We are prioritizing faster funding and appreciate your patience.