About SpotOn

SpotOn Restaurant is a cloud-based point-of-sale solution that enables businesses to streamline processes related to food ordering, tableside payments, customer retention and more. The online ordering functionality enables businesses to create custom menus, accept online requests and redirect the order to the kitchen on a centralized platform. SpotOn Restaurant provides a mobile order and payment functionality, which lets customers access menu, send table orders to the kitchen and pay using an EMV, Apple Pay and Android Pay-enabled card reader. It comes with a labor-management module, which allows businesses to administer human resources operations related to shifts, employee hours and gratuities. Additionally, managers and leaders can gain insights into processes across transactions, POS, hourly sales, special events and loyalty campaigns. SpotOn Restaurant facilitates integration with several third-party solutions such as HotSchedules, Ctuit, Intuit Quickbooks and more. It is available on monthly subscriptions and support is extended via phone and email.
SpotOn Software - SpotOn Reserve: Online reservations, Reserve with Google, Digital waitlisting, Contact tracing, Automated SMS confirmations, Two-way table-ready messaging, Guest text surveys
SpotOn Software - SpotOn Touchscreen Point of Sale Station
SpotOn Software - SpotOn Terminal: Handheld Point of Sale
SpotOn Software - SpotOn Point of Sale
SpotOn video
SpotOn Software - SpotOn Reserve: Online reservations, Reserve with Google, Digital waitlisting, Contact tracing, Automated SMS confirmations, Two-way table-ready messaging, Guest text surveys - thumbnail
SpotOn Software - SpotOn Touchscreen Point of Sale Station - thumbnail
SpotOn Software - SpotOn Terminal: Handheld Point of Sale - thumbnail
SpotOn Software - SpotOn Point of Sale - thumbnail

SpotOn pricing

SpotOn has a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
No

Alternatives to SpotOn

Heartland Payment Processing

Heartland offers a payment processing solution that includes functionality for mobile, online, and bill payments....

SpotOn Reviews for UK Users

Feature rating

Value for Money
4.3
Functionality
4.3
Ease of Use
4.3
Customer Support
4.3
5 reviews of 314 View all reviews
Chuck
Chuck
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/09/2023

Spoton partnership

They have improved our business in many ways helping us grow revenue through their different programs such as loyalty and QR ordering.

Pros

I feel like they are truly a partner to my business

Cons

They had some growing pains when we first start. They were new at the time but there customer service was excellent during those times.

Response from SpotOn

We love to hear it, Chuck. Small businesses are at the core of their local communities, and we're proud to help support them and the people who run them.

Replied 27/09/2023
Antonio
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/02/2024

SpotOn POS

[sensitive content hidden] has been an invaluable resource for our restaurant business. His expertise in restaurant software and exceptional customer service has been second to none. Our payroll and reporting processes have been seamlessly integrated, and the user-friendly interface has made training a breeze. With [sensitive content hidden] help, we have been able to easily manage multiple locations and administrators. Our overall experience with [sensitive content hidden] has been nothing short of exceptional, and we highly recommend his services to any restaurant business.

Pros

Customer service, friendly usage, overall platform, integración capabilities, progressive software, Reporting.

Cons

As with any software there are multiple updates, I would like to take parts of the mavens to improve the customer experience.

Alternatives Considered

Toast POS

Reasons for Choosing SpotOn

Cost savings,good customer service and overall experience

Response from SpotOn

Thanks for the shoutout, Antonio! Customer service is important to us, and we're glad to hear about your experience with our team. We look forward to continuing to help you grow your business.

Replied 08/03/2024
Reagan
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
2
Ease of Use
2
Customer Support
1

2
Reviewed on 14/07/2023

Wish I would've looked at reviews

I have had nothing but issues from the very moment I agreed to sign up. I was sold hard on the program as it was hard for me to make the change, and once I signed up- it was nothing but issues. At one point I just went back to my original Point of Sale and continued just making my monthly payments on the SpotOn program still trying to get my funds refunded back to me. One of the managers actually had the audacity to negotiate my refund amount with me. Then told me my previous rep had called them and told them she didn't make a mistake and that I had signed up for splitting the transaction fee with my customer? WHAT.

Pros

I thought the ease of taking a credit card as payment would be beneficial to my business. A lot of Point of Sale systems charge a transaction fee for each transaction, so to me, it should help me make things flow smoother day to day.

Cons

What I like the very least about SpotOn is the amount of missing funds that I found when I looked into my account. I had to then go spend quite a bit of time double checking everything to make sure I was getting paid. That alone was the biggest deterrent. The application, and what I found out later was their only contract, which was unfortunate because our service representative signed us up for both fee options not one or the other. Our business had the option to pass along the fee to the customer or to split the fee with the customer. For some reason, we were signed up for both. We had some pages that were showing one way and others for another option. I trusted my rep to submit the application in completion and for some reason that did not happen. The odd thing was that a couple months into our contract, the fee was option was switched. They claimed it was changed because it was incorrect. No one informed us of this. The new fee was different from what I had intially signed up for. One rep on the phone looked up our contract online and also made the statement that it looked like we had signed up for both options. But how could that have made any sense? Were we getting charged for even more? I reached out to my rep about the fees coming out on our end as well as the customers and was told she would look into it. Never heard back. Months later when my funds got frozen, I reached out to her only to find out she was let go. No one told me, I just was left without help.

Response from SpotOn

Hi Reagan, we're sorry to hear about the frustration you've experienced. It looks like we've been actively working with you on a resolution for the past week, and we look forward to getting things resolved for you as soon as possible!

Replied 17/07/2023
Shirley
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/03/2024

POS System

We had a great experience with Spoton. [sensitive content hidden] our technician who stayed with us for 3 days was very helpful and patient with us.

Pros

The POS system was very easy to learn. Took me about 2 days to get it. Easy to and faster to close at night. Less paperwork to put away at night. My employees love it.

Cons

letters need to be bigger and bold on the receipt. Also, our delivery services like Doordash, Uber, Postmate, and Grubhub words need to be bigger on the ticket and darker.

Response from SpotOn

We appreciate the feedback, Shirley! And we're glad to hear about your onboarding experience and working with our customer support team.
We are constantly evolving our tech and its capabilities to better support businesses, so we'll pass along your feedback on bigger text on receipts.
Thank you for taking the time to leave us a review and for being a part of the SpotOn family!

Replied 11/03/2024
MARIA
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/02/2024

Exceptional Service from Spot On/[sensitive content hidden]

Pros

I recently had the pleasure of working with Spot On, particularly with [sensitive content hidden], and I must say, the service provided was exceptional. From the moment we inquired about their Point of Sale (POS) system, [sensitive content hidden] was attentive, knowledgeable, and went above and beyond to ensure we got the best deal possible.

One of the standout aspects of our experience was the competitive rate offered for their POS system. Not only did Spot On match the rates of a popular POS system, but they actually managed to beat it, which was a pleasant surprise. This demonstrated their commitment to providing value for their customers.

Moreover, [sensitive content hidden] expertise and professionalism were evident throughout the process. He took the time to understand our specific needs and tailored the solution accordingly. He patiently addressed all our questions and concerns, ensuring we felt confident in our decision.

Overall, I highly recommend Spot On and [sensitive content hidden] Monroy for anyone in need of a reliable POS system and exceptional service. Their competitive rates, coupled with their personalized approach, make them a standout choice in the industry.

Cons

A few months ago, we had problems with our credit card processing. They quickly found out that the software was outdated so they quickly updated it. Problem resolved.

Alternatives Considered

Toast POS

Reasons for Choosing SpotOn

Cake's customer service went downhill since the change of ownership.

Switched From

CAKE POS

Reasons for Switching to SpotOn

They offered better price that fit our budget.

Response from SpotOn

Thank you for the feedback and for taking the time to leave us a review, Maria. Customer service is important to us, and we're so happy to hear about your positive experience with our team. We look forward to continuing to help you grow your business.

Replied 22/02/2024

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