Restroworks
4.8
(506 Reviews)
Restroworks(formerly known as Posist) is a company dedicated to serving businesses, specifically partnering with...
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SpotOn
About SpotOn
SpotOn Restaurant is a cloud-based point-of-sale solution that enables businesses to streamline processes related to food ordering, tableside payments, customer retention and more. The online ordering functionality enables businesses to create custom menus, accept online requests and redirect the order to the kitchen on a centralized platform.
SpotOn Restaurant provides a mobile order and payment functionality, which lets customers access menu, send table orders to the kitchen and pay using an EMV, Apple Pay and Android Pay-enabled card reader. It comes with a labor-management module, which allows businesses to administer human resources operations related to shifts, employee hours and gratuities. Additionally, managers and leaders can gain insights into processes across transactions, POS, hourly sales, special events and loyalty campaigns.
SpotOn Restaurant facilitates integration with several third-party solutions such as HotSchedules, Ctuit, Intuit Quickbooks and more. It is available on monthly subscriptions and support is extended via phone and email.
SpotOn pricing
SpotOn has a free version and does not offer a free trial. SpotOn paid version starts at US$99.00/month.
Starting Price:
US$99.00/month
Free Version:
Yes
Free trial:
No
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Bill
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- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
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5.0
Reviewed on 16/05/2025
SpotOn and Great Customer Service
It's been great. I recently had an issue that Client Success Partner [sensitive content hidden] helped me out with and exceeded my expectations! She helped me resolve a transition issue from my old POS and allowed us to close the book on it completely. Very much appreciated!
Pros
The user interface is ahead of the game when it comes to other POS's. Also, the tech and application support is top notch. It took a bit of getting used to, but once we did, it was a huge improvement over our old system. That and the online ordering capabilities as well as the Doordash Direct functionality make it a win win for us.
Cons
It took a bit of getting used to once we implemented. I'm not sure if it's the fact that we were with our old system for many years prior and we were used to it, but relearning was the hardest part.
Response from SpotOn
Thank you for your kind review, Bill! We are proud to partner with you and your business.
Replied 19/05/2025
Gabriela
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
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5.0
Reviewed on 22/08/2025
SpotOn its Amazing!!!
My overall experience with Spoton has been exceptional. The platform is powerful, intuitive, and tailored to meet the unique needs of complex businesses. With expert support from [sensitive content hidden], I always feel confident navigating their tools and growing my business.
Pros
Spoton is a top-tier payment processing and digital marketing company that truly understands the needs of modern businesses. Their platform handles complex menu modifiers seamlessly, making it perfect for restaurants with intricate setups. The customizable reports provide deep insights to drive smarter decisions. Their email marketing and loyalty programs are easy to use and highly effective. Online ordering with built-in discounts adds tremendous value. What really sets Spoton apart is their outstanding customer service—especially from [sensitive content hidden], whose expertise and support are second to none. Highly recommended for businesses seeking a powerful, all-in-one solution.
Cons
One area where Spoton could improve is communication with their development team—feature requests or technical issues sometimes take longer than expected to be addressed. Additionally, the offline mode for taking transactions isn't as seamless as it could be, which can be a challenge during internet outages. These issues don’t outweigh the platform’s strengths, but they’re worth noting for businesses with high-volume, always-on operations.
Jennifer
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
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4.0
Reviewed on 22/11/2023
Jonathan Smith
Pros
My favorite thing about SpotOn is getting to work with our Restaurant Success Manager, Jonathan Smith. He is so knowledgeable, always makes time for me and my team, and completes all our projects with a smile and a joke which gets me through my day in a more stress free way. Not sure what I would do without him.
Cons
All the different sites for all the different platforms and changes to the way reports look.
Hernan
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- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
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3.0
Reviewed on 14/01/2026
Bad Communication and complicated services
Too much problems with the company. Over sale the products. Different departments. Thanks to the help of [sensitive content hidden] , I found a resolution for the issues I have. Only good thing for now
Pros
The Online Orders and the opportunity to make delivery without pay a lot to Doordash. Good marketing tools
Cons
Bad communication and over sale product. The installation is complicated and take too long to get the menu. Need better explanation about the percent and cost of services. Too many departments to resolve issues.
Response from SpotOn
Hi Hernan - Thank you for taking the time to share your honest feedback. We’re glad to hear that the online ordering capabilities and marketing tools have provided value to your business.
That said, we’re truly sorry to hear about the challenges you experienced with communication, onboarding, and clarity around pricing and services. This is not the experience we aim to deliver, and your feedback highlights areas where we need to do better—especially when it comes to setting clear expectations and simplifying support across teams.
We appreciate you calling out the support that ultimately helped resolve your concerns, and we’re grateful for the opportunity to improve. We remain committed to making the experience smoother and more transparent moving forward.
Replied 27/01/2026
Bruno
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
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1.0
Reviewed on 22/11/2025
Big liable problem with taxes and sales tax
Horrible . for accountting. Need to go to 10 different widow for report.
Sales tax is not properly counted. Found myself liable with big sales tax amount.
They didn't have an answer for that. they they said next month it will be adjusted which it didn't .Also if a ticket still open at closing .it automatically close the ticket but as Item sold. So you pay tax on it even if you didn't received the money . They told me that I have to adjust it in my general ledger. but the 1099E will be showing a big difference since it's not corrected on their end.
Pros
Not much . beside I regret to change.
They told me that it's exactly the same than toast but the Credit card fee a lot cheaper
Cons
Credit card Refund processed is not friendly .
And Can not make a cash refund next day . Need to make a paid out to refund the customer. So it's not really accouting friendly since paid out is not made for that.So you pay tax on the sale, and Sales tax is not properly deducted.
Response from SpotOn
Thank you for taking the time to share your experience, Bruno. We’re truly sorry to hear about the challenges you’ve encountered and this is not the experience we want for our customers. Please reach out to me directly at [email protected] with your business information so we can assist you directly.
Replied 08/12/2025