--- description: Review of Gist Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Gist | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Gist](/software/94427/gist) # Gist Canonical: https://www.softwareadvice.co.uk/software/94427/gist Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.uk/software/94427/gist?page=2) > Gist is a cloud-based help desk platform that helps small to large enterprises manage customer queries and streamline communication with leads. It enables users to embed chat widgets into business websites and customize greeting messages. Gist allows marketing teams to highlight specific messages from customer interactions and categorize them using separate tags. Users can send internal notes to team members and request feedback on client inquiries, improving collaboration across organizational departments. Additionally, it offers mobile applications for Android and iOS devices, which lets users respond to customer queries and change the status of chats to open, snoozed or closed. Gist facilitates integration with various third-party applications such as Zapier, WooCommerce, Stripe, Google Calendar and more. The solution is available for free and on monthly subscriptions. Support is extended via documentation, email and other online measures. > > Verdict: Rated **4.7/5** by 149 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 149 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ConvertFox Global - **Founded**: 2017 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Pricing for the Support package is $9/mo per user. Our Growth suite is $24 - **Target Audience**: Self Employed, 2–10, 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Alerts/Escalation - Automated Routing - Chatbot - Customisable Branding - Full Text Search - Knowledge Base Management - Live Chat - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Real-Time Chat - Reporting/Analytics - Social Media Integration - Ticket Management - Widgets ## Support Options - 24/7 (Live rep) ## Category - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) ## Related Categories - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) - [Online Help Desk Software](https://www.softwareadvice.co.uk/directory/3529/online/software) - [Knowledge Management Software](https://www.softwareadvice.co.uk/directory/1884/knowledge-management/software) ## Alternatives 1. [Confluence](https://www.softwareadvice.co.uk/software/430492/confluence) — 4.5/5 (3675 reviews) 2. [Microsoft SharePoint](https://www.softwareadvice.co.uk/software/397825/microsoft-sharepoint) — 4.4/5 (5425 reviews) 3. [Notion](https://www.softwareadvice.co.uk/software/123247/notion-remote-work) — 4.7/5 (2719 reviews) 4. [Guru](https://www.softwareadvice.co.uk/software/103160/guru) — 4.8/5 (639 reviews) 5. [Paperpile](https://www.softwareadvice.co.uk/software/269853/paperpile) — 4.8/5 (122 reviews) ## Reviews ### "Gist is Awesome\!" — 5.0/5 > **Jordan** | *22 July 2019* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Love the chat feature. Everything works well, notifications are reliable, works great\! > > **Cons**: Can't really say I dislike anything... Honestly they have so much more (than just chat) at our disposal that we need to implement\! Haven't gotten around to it yet. > > We've used the webchat feature to streamline our inbound marketing \& answer customer-service queries. Been fantastic\! We can't wait to dive in more to some of the other tools they offer. ----- ### "Happy User = Happy Customers\!" — 5.0/5 > **Verified Reviewer** | *25 February 2020* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: The chat widget is customizable and mobile friendly. Never miss a live chat from a customer with its very reliable mobile app. Reliable customer tracking and live view is pretty amazing so we can help customers exactly when they need it. Email deliverability \& tracking is great\! > > **Cons**: Contact form to be pushed straight to conversations (I already requested this) > > We are using it mainly for customer service. The reliable live chat is perfect for us who are always on the go. We also use it for email marketing, complete with automation and tracking. Gist's team inbox works perfectly for our small team and deliverability is commendable\! Gist is very east to set up, it took a few hours for a non techy person like me to put it up \& running\! Booking feature = WOW The live view helps us upsell \& gain more confidence for customers who are visiting our site = more sales Their customer service is brilliant, nothing more to ask for ----- ### "+6 months I asked to have my billing information removed..." — 1.0/5 > **William** | *7 September 2020* | Broadcast Media | Recommendation rating: 0.0/10 > > **Pros**: The idea of using this software to run a ton of other things was very appealing, but it fell way short of this goal, left me very disapointed. > > **Cons**: I received emails telling me that my ability to send emails was suspended for sending spam. I was not sending spam, and somehow the double optin email form I had on the site was the only thing sending out emails. So on 2-3 different occasions I had my account suspended for spam I wasn't sending out. They always verified that I wasn't sending out anything and quickly restored my access. Then the time when I actually did have something to send, I had a page that was only viewable if you had a password that was given out on a business card. If you entered your email there, it would send you out something very specific for a hiring event I was trying to do. This flagged my email again as spam. Again a password protected page with a double optin, and my legit emails were flagged as spam. It was too much. > > After I had this experience with the emails I told them to delete my billing information as I didn't want to be charged another $200 in December when the addons I purchased were due to renew. Its been 6 months and I just took matters into my own hands. I had to add a prepaid gift card to the billing info, switch the default card to this junk gift card. After this I could finally delete my actual credit card. I was not going to fight them on a chargeback this december. This companies support has really become crap like the rest of their services. ----- ### "All-In-One Marketing Automation Software - Covers Most Features Needed" — 5.0/5 > **Luke** | *15 January 2020* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: I’ve been a fan of Gist (formely Convertfox) since after they launched their product. Since then, the product has developed with updates and new features being rolled out to assist business owners. The fact that it’s an all-in-one marketing automation platform is where it demonstrates its value. It incorporates: • Automations based on events • Email automation • Live chat \& bots • Scheduling • Help desk/ knowledge base • Forms • Tracking • Plenty of integrations The platform essentially saves you connected different apps via APIs as it’s an all in one where contact data is updated along the way, from lead to customer. > > **Cons**: Gist are constantly improving and listening to customer feedback which is great, but sometimes it does take time to implement. This is to be expected though from any company especially when there’s many users wanting all types of integrations and features added. ----- ### "Really good & Affordable all in one business solution" — 4.0/5 > **Craige Hardel** | *3 September 2019* | Marketing & Advertising | Recommendation rating: 7.0/10 > > **Pros**: Features for the price: the suite of tools fits nicely into any business especially mine. Simply interface- the application is easy to use. The contacts and email builder makes anyone feel at home quickly > > **Cons**: Most things are good... only thing is the branding on the scheduling widget i'm sure will be rectified soon > > Using them has been okay. Their support is responsive and attempts to address problems as they can ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.uk/software/94427/gist?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/94427/gist) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data