--- description: Review of CMS Hospitality Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CMS Hospitality | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Hotel Management Software](/directory/4504/hotel-management/software) > [CMS Hospitality](/software/94322/cms-hospitality) # CMS Hospitality Canonical: https://www.softwareadvice.co.uk/software/94322/cms-hospitality Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/94322/cms-hospitality?page=2) > CMS Hospitality is a cloud-based solution that helps businesses automate booking and billing processes for hotels, hostels, apartments, resorts and group conferences. Key features include customer support, yield management and trust accounting. Designed for businesses of all sizes, CMS Hospitality property management system allows users to manage room blocking charts, rate configurations, housekeeping, attendant assignment and accounts receivables. It comes with a centralized reservation system, which enables property operators to handle multiple asset databases, staff statuses, guest profiles, client history, market segments, booking sources and more. Additionally, the tool provides a front-end touchscreen point of sale (POS) for restaurants, cafes, bars, retail outlets and coffee shops. CMS Hospitality offers lets users streamline communication with clients through automated emails or SMS. It is available on a monthly subscription and support is extended via documentation and email. > > Verdict: Rated **3.0/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.0/5** | 6 Reviews | | Ease of Use | 2.8/5 | Based on overall reviews | | Customer Support | 3.4/5 | Based on overall reviews | | Value for Money | 3.6/5 | Based on overall reviews | | Features | 3.6/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: CMS Hospitality - **Founded**: 1993 ## Commercial Context - **Starting Price**: A$155.00 - **Pricing Details**: Pricing is based on property size. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Australia ## Features - Accounting - Built-in Accounting - Catering Management - Front Desk Management - GDS/OTA Integration - Guest Experience Management - Housekeeping Management - Inventory Management - Maintenance Management - Multi-Property - Online Booking - Point of Sale (POS) - Rate Management - Reporting/Analytics - Reservations Management - Single Property - Spa/Activity Management ## Support Options - 24/7 (Live rep) ## Category - [Hotel Management Software](https://www.softwareadvice.co.uk/directory/4504/hotel-management/software) ## Related Categories - [Hotel Management Software](https://www.softwareadvice.co.uk/directory/4504/hotel-management/software) - [Resort Management Software](https://www.softwareadvice.co.uk/directory/582/resort/software) - [Hotel Front Desk Software](https://www.softwareadvice.co.uk/directory/671/front-desk/software) - [Bed and Breakfast Software](https://www.softwareadvice.co.uk/directory/3741/bed-breakfast/software) ## Alternatives 1. [Cloudbeds](https://www.softwareadvice.co.uk/software/167761/cloudbeds) — 4.3/5 (338 reviews) 2. [Guesty](https://www.softwareadvice.co.uk/software/418418/guesty) — 4.4/5 (465 reviews) 3. [eZee Absolute](https://www.softwareadvice.co.uk/software/11628/ezee-absolute) — 4.6/5 (405 reviews) 4. [Hotelogix](https://www.softwareadvice.co.uk/software/376875/hotelogix) — 4.4/5 (251 reviews) 5. [SiteMinder](https://www.softwareadvice.co.uk/software/79245/site-minder) — 4.2/5 (257 reviews) ## Reviews ### "CMS Only" — 5.0/5 > **Aarti** | *30 April 2023* | Higher Education | Recommendation rating: 10.0/10 > > **Pros**: It is really impactful, easy to use \& have easy process of integration. > > **Cons**: Everything is convenient \& no changes required > > All registrations \& data maintenance is done at CMS. Its an Excellent experience so far. ----- ### "Happy Customer" — 5.0/5 > **HARRY** | *14 March 2017* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Ease of use and the constant upgrades. Support is great also > > **Cons**: no negatives. If I have an issue it is quickly resolved > > I have been using CMS since 2000 and very happy with software. We have upgraded each time and are in the cloud and itergrated with Siteminder for direct bookings into cms. We also use C \& B ----- ### "Nothing short of terrible. CMS / Guest Centrix is the worst PMS I have come across." — 2.0/5 > **Spencer** | *31 January 2018* | Recommendation rating: 0.0/10 > > **Cons**: User interface is outdated and hard to use. Integration with other software is very limited and extremely expensive and time consuming as CMS charges excessively for any integration and do nothing in less than 3 months. Support is very poor as is training. Updates are almost non existent and not automated requiring system shutdown during core business hours. They have very poor relationships within the industry and make little effrot to maintain relationship with existing customers. Unfortunately I cannot write anything positive about CMS and I am very pleased that we have finally migrated from this platform at great cost, effort and inconvenience to our hotels. I would be pleased to provide objective feedback if needed if anyone is looking to subscribe to Guest Centrix / CMS. You may want to do yourself and your company a big favour short term and long term by avoiding CMS totally and not fall for their fake sales pitches. > > There is nothing positive about CMS / Guest Centrix that I can write about objectively. Our experinece with CMS over a period of 19 month has been nothing short of distressing and has cost our business $$$$. We have finally found a suitable software and migrated. ----- ### "I'm a fan of Guest Centrix and the support team" — 4.0/5 > **Russell** | *9 March 2017* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: Fully Integrated > > **Cons**: User interface needs an overhaul - this is coming in the web version I understand > > Guest Centrix does and excellent job of bridging the gap between Trust Accounting and a solid Property Management by providing a fully integrated solution with the features and functionality one would expect from both solutions. ----- ### "Dont waste your time nor money with CMS Hospitality" — 1.0/5 > **Paul** | *10 November 2015* > > after building a new hotel in Sydney the biggest mistake I made was going with CMS hospitality. The system is not what the great sales person made it out to be\! PAYING for support. Takes days to get back to you followed by sorry that was in your training you should already know that. They offer free training when you complain but when time to booking they renege on this\! A great company is a leadership from the top which in this case the leader is disrespectful and not willing to assist with their client's requirements, I have the emails to prove it. Trust me STAY AWAY\! I learned the hard way after $$$$ and endless complaints from my staff. Feel free to contact me for any advice, I won't turn you away like CMS will. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/94322/cms-hospitality?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/94322/cms-hospitality) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data