--- description: Review of HotelKey Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: HotelKey | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Hotel Management Software](/directory/4504/hotel-management/software) > [HotelKey](/software/94157/hotelkey) # HotelKey Canonical: https://www.softwareadvice.co.uk/software/94157/hotelkey Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/94157/hotelkey?page=2) > HotelKey offers a hospitality management platform designed to cater to the diverse needs of the hospitality industry. The platform is a comprehensive solution for managing all aspects of hotel operations efficiently. Seamlessly integrating various features, HotelKey aims to streamline processes and enhance customer experiences to drive success for hoteliers across the globe. The HotelKey platform is designed to be simple, secure, and mobile-friendly, catering to the evolving needs of modern hotel management. With a commitment to delivering excellence, HotelKey ensures that users can navigate the system with ease and optimize their operations for maximum efficiency and guest satisfaction. The core functionalities of HotelKey are structured around enhancing operational efficiency, improving customer service, and maximizing revenue streams for the hotel. By utilizing cutting-edge technology and robust features, HotelKey empowers hoteliers to automate processes, monitor performance metrics, and make data-driven decisions to elevate their business to the next level. One of the key elements of the HotelKey platform is its ability to streamline communication and collaboration among hotel staff. Through centralized dashboards and communication tools, hotel employees can efficiently manage tasks, coordinate services, and deliver seamless experiences to guests, thus fostering a culture of teamwork and excellence within the property. In addition to operational management, HotelKey also prioritizes the guest experience. With features such as reservation management, guest profiling, and personalized services, the platform enables hotels to provide a tailored and memorable experience to their guests, setting them apart from competitors and driving customer loyalty and satisfaction. Furthermore, HotelKey places a strong focus on data security and privacy, ensuring that all guest information and sensitive data are protected with the highest standards of encryption and privacy protocols. By prioritizing the security of data, HotelKey gives hoteliers peace of mind knowing that their guests' information is safeguarded at all times. The platform also offers robust reporting and analytics tools that enable hoteliers to gain valuable insights into their operations, guest preferences, and financial performance. By leveraging this data, hotel managers can identify trends, optimize resources, and implement strategies to drive revenue growth and enhance the overall performance of their property. In conclusion, HotelKey is a versatile and advanced Hospitality Management Platform that empowers hoteliers to navigate the complexities of the industry with confidence and efficiency. With its user-friendly interface, comprehensive features, and commitment to security and excellence, HotelKey is a valuable asset for hotels looking to streamline operations, enhance guest experiences, and achieve sustainable growth in today's competitive hospitality landscape. > > Verdict: Rated **4.7/5** by 72 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 72 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: HotelKey - **Location**: Carrollton, US - **Founded**: 2015 ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Please contact vendor directly for pricing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Accounting - Activity Dashboard - Booking Management - Built-in Accounting - CRM - Calendar Management - Catering Management - Customisable Reports - Data Import/Export - Employee Management - Extended Stay - Financial Management - For Vacation Rentals - Front Desk Management - GDS/OTA Integration - Guest Experience Management - Housekeeping Management - Inventory Management - Loyalty Program ## Integrations (5 total) - Channels - FreshBooks - QuickBooks Online Advanced - Stripe - Xero ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Hotel Management Software](https://www.softwareadvice.co.uk/directory/4504/hotel-management/software) ## Related Categories - [Hotel Management Software](https://www.softwareadvice.co.uk/directory/4504/hotel-management/software) - [Resort Management Software](https://www.softwareadvice.co.uk/directory/582/resort/software) - [Hotel Front Desk Software](https://www.softwareadvice.co.uk/directory/671/front-desk/software) - [Bed and Breakfast Software](https://www.softwareadvice.co.uk/directory/3741/bed-breakfast/software) - [Motel Software](https://www.softwareadvice.co.uk/directory/3968/motel/software) ## Alternatives 1. [Cloudbeds](https://www.softwareadvice.co.uk/software/167761/cloudbeds) — 4.3/5 (340 reviews) 2. [eZee Absolute](https://www.softwareadvice.co.uk/software/11628/ezee-absolute) — 4.6/5 (405 reviews) 3. [Hotelogix](https://www.softwareadvice.co.uk/software/376875/hotelogix) — 4.4/5 (251 reviews) 4. [Stayflexi](https://www.softwareadvice.co.uk/software/412632/stayflexi) — 4.7/5 (154 reviews) 5. [Little Hotelier](https://www.softwareadvice.co.uk/software/140581/littlehotelier) — 4.0/5 (220 reviews) ## Reviews ### "Easy and User Friendly Software" — 5.0/5 > **Ankit** | *16 April 2020* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: The best part about this software is the End User interface. It is so easy to use and the software itself guides to step by step whenever you check in a guest. Also, I have admin access of it and it is also user friendly and easy to change rates and make changes remotely if not at property. They provide 24-7 customer service if you want to reach them. The best part of this software is that you can access via MOBILE APP. > > **Cons**: There is always room for improvement if they allow full capabilities on the MOBILE APP. Also, the feature where customer can check in without the Live front Desk. > > Overall experience with HOTELKEY is like a family. When you call customer service or reach out to them they know you as with a name first and then HOTEL CODE. Whereas I have used Choice Advantage software and other softwares and they only recognize you with number or hotel code. HOTELKEY knows you by name and that’s the biggest part of customer service as able to recognize the people with real name and not number . Obviously the 24-7 customer service is excellent. Once you experience this software you will find other softwares as more disorganized and abundant with steps to guidelines and features. ----- ### "Makes life easier" — 5.0/5 > **Veeral** | *23 May 2020* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: I like the ease of using the product. It is smooth and efficient. I also enjoy how the product is cloud based so there is no concern about hardware crash and losing data. I also like the manager’s app on my smartphone because I am able to see all the information I need in the palm of my hand. Closing rooms and updating the rates are all but a few taps away on the mobile phone. My FAVORITE part is the front desk is always able to (24/7) contact the support hotline and get help. > > **Cons**: I’ll have to admit, in the beginning I was a bit skeptical because we could not get the basics started for the app. Let me clarify, we had a certain way of processing our check-ins and check-outs from our older PMS that we preferred to continue using our new one. Never the less, they were able to make some changes and improvements the way I wanted them and now its smooth sailing. Allow them to hear your opinions and suggestions and they will always do their best to make the changes needed. > > The number one business problem I’m solving with Hotelkey is consistency in the department of avoiding invalid credit cards. Hotelkey has a method where they will check the card IN ADVANCE for you and then mark the card invalid accordingly. You won’t even have to check back on the extranet to see if the card was updated or needs to be canceled, Hotelkey will do that for you. ----- ### "Hotelkey" — 3.0/5 > **shelly** | *8 April 2022* | Hospitality | Recommendation rating: 5.0/10 > > **Pros**: The product is fairly easy to use if you have the knowledge, such as making reservations, finding past reservations or future reservations. > > **Cons**: It saves everything instantly so if you make a mistake it shows. When there is updates, nothing is sent to us to explain the updates. There is a lot of functions that it doesn't let you do. ex: it won't let you make any changes for groups such as date change, rate change. Unable to remove or add taxes back on if guest has already checked out. Can not add any additional information to a reservation once checked out such as email address. > > There is support but they are not always able to help such as the tax exempts. They have to escalate isssues if they can't help which sometimes takes a couple of days for them to get back to you. ----- ### "Can manage all bookings from one place thanks to HotelKey is directly connected to OTAs" — 5.0/5 > **Baris** | *21 November 2020* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: HotelKey PMS is by far with the best user interface among the PMS alternatives I have used so far. Its user friendly and full of explanations interface enabled us to spend less time to train our related staff to use the program and our staff uses the program without any mistake now. > > **Cons**: Hotelkey is overall great platform, I have no objections to claim about Hotelkey. > > HotelKey PMS is great for multiple booking channel management at one place and it has been so easy to train our staff about its usage. ----- ### "Simple to the core" — 5.0/5 > **Amit** | *27 April 2020* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Very ideal for a limited service/budget property, ipad made training very easy. Corresponding accounting reports for more than acceptable. Support staff is very engaging and can assist my staff with questions as needed. > > **Cons**: There could be some more dynamic reports, such as daily report that can be run in excel showing rooms sold, revenue and occ. > > Very positive, being able to be paperless is also very handy ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/94157/hotelkey?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/94157/hotelkey) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data