Xoxoday

Pros

The UI is very easy to use. The marketplace has a lot of gift options to redeem and the customer team is extremely responsive and prompt in resolving the queries.

Cons

Sometimes it takes a while to get the codes but apart from that, there has been no problem.

Pros

Easy to use, multiple options for gifts are available

Cons

Nothing is such, a great product, and a company must have it

Pros

There is nothing to say. They appear to be defrauding others with the supply voucher. Please don't go for this.

Cons

There is nothing to say. They appear to be defrauding others with the supply voucher. Please don't go for this.

Pros

1. The variety of options to choose from is the prime outstanding feature.2. Instant redeem option3. Ease of use for fresh users

Cons

1. Customer Support needs lot of improvement.

Pros

Easy to use.
Bulk upload of the winner.
Wide variety of experiences in the catalogue.
Reports on what is spent and an easy cancellation process.
XOXO Points & Coupons are easy to share with the users.

Cons

Uploading a fund is a little long process and if added from a credit card 10% amount will be charged.

Alternatives Considered

Pros

great customer support team and proactive support now

Cons

less features and functions
low Engagement on the platform

Alternatives Considered

Reasons for Switching to Xoxoday

Pros

XOXO day help ease of rolling out rewards and discounts for the employees in terms of gift cards.

Cons

I can't think of much, the software serves its purpose

Alternatives Considered

Reasons for Switching to Xoxoday

Pros

I came across this system as I started receiving rewards from a survey site. The whole was so smooth, from redeeming the reward to reward cash deposited into my digital wallet. You just redeem and forget and let the software do the needful in the given time frame. Twice, there was some glitch in my digital wallet and my redeemed points were duly reverted back to the survey site and my points balance on it was automatically updated. It's smooth and hassle free.

Cons

I can't think of any as I am the end user.

Pros

Variety of restaurants, and the various prices of coupons

Cons

Not fast as I thought it is . I have to seek customer support to get the coupon code .

Pros

Ease of use, partnerships and availability globally

Cons

All things are good, cannot think of anything which can be improved.

Pros

I've really only used Xoxoday once. to claim my reward at Lowes. Once Customer support helped me out, I was able to successfully redeem my points. However, I'm not terribly IT savvy and the app wasn't very intuitive (at least my experience).

Cons

The flip side of above. Also, it seemed that the support team was reluctant to have a face to face discussion. Everything was electronic. It was very frustrating to not have a human being to whom I could describe my problem.

Pros

The ease of transforming points into vounchers.

Cons

The fact that there are not too many options for some countries.Also, some vendors establish a defined value for a voucher, you don't have the possibility to decide the amount you want to spend.

Pros

I used the Global Rewards Marketplace product the most and really liked everything that it offers. There are tons of options for you to choose from. Customer service experience has also been great!

Cons

I found a little difficult to navigate through the website. I didn't face any other issues.

Pros

Flexibility of buying anything and everything

Cons

Features while using it.It was difficult to find the correct process.

Pros

with ease and variety, shopping experience was awesome.

Cons

like everything abt the xoxoday, all good.

Pros

It is easy to deploy employee rewards in terms of vouchers as we don't need to choose what voucher to award but giving them the freedom to choose what they want to do with value.

Cons

The conversion rate happens four times within the system. We will need to top up our wallet hence the currency is converted from our local currency to INR then converted back to the currency we chose in the system (USD/ EUR / etc). Once we have awarded the reward, the awardee receives in the currency that we set and use it in the currency of the country he/she resides. For an example, we top up the e-wallet in Malaysian Ringgit, the platform uses INR to process the payment. We set USD as our plarform currency as we are a global company. When we award a USD10 voucher to an awardee, he/she will redeem it in their local currency, let say Malaysian Ringgit.

Multiple currency exchanges impact the value to drop significantly. Only if this is fixed, the platform is an awesome platform to be used for awarding team members and employees companywide.

Pros

The platform provides an easy way to send rewards to customers and partner networks. It also offers large automation and integration capabilities.

Cons

The customer service is terrible, and if you are maintaining high standards in your bookkeeping, I wouldn't recommend using the service. It took 3-5 tries to issue a proper invoice in euros coming from a European office of the company (vs an invoice in Rupees from an Indian company). The account manager guided me through the process of paying for a cash deposit to refill the XOXO balance via a third-party platform. Once the payment has been through and the balance replenished, it took ages to get proper invoices for the operation. And to my surprise, only a part of a transaction has been invoiced. The third-party payment tool (Payoneer) commission has not been invoiced, although before making a financial transaction I specified that I need a proper invoice for this operation. The XOXO account manager just sent me to the Payoneer customer service (where I cannot get any proper reply) and stopped answering my emails. Now because of XOXO's negligence, we're facing problems with the financial audit. So I wouldn't recommend that any business that wants to keep their financials in order uses the platform.

Pros

User friendly tool and can be customized based on the requirements

Cons

More features can be added to the platform

Pros

Integration with Zoho People, Ease of rewarding or recognizing, survey platform, monthly engagement ideas

Cons

Graphics can improve - it will enhance the user experience or engagement - we can take a leap out of Workplace by Facebook.

Pros

The entire process is simple, and easy to understand. The voucher catalog is also right there, making it easier to search for details about the brands. The instant vouchers are usually generated and sent to the email address very quickly.

Cons

Sometimes, the platform takes longer to load. It has also generated the same order twice at one occasion. But these issues are not recurring.

Pros

Easy to use and integrate.
Great number of vendors and options to chose
Very simple interface

Cons

The name labels in the interface are little confusing if I want to add existing Company points to my rewards. Some fine tune required

Pros

I like the ease of sending/customising vouchers and campaigns as per my team's or org's need.
And moreover the reporting is very intuitive, however would need some additions though.

Cons

Gamification is a little poor, and we always have to click download pictures the moment we get xoxo mails to our outlook, so that integration can be improved.

Pros

PLUS POINT IS IT HAS VARIETY OF OPTIONS TO CHOOSE.

Cons

ONCE I HAD A BAD EXPERIENCE WITH THE CUSTOMER SUPPORT WHICH I DIDN'T LIKE.
BUT NOW THEY HAVE IMPROVED A LOT.

Pros

This enables seamless rewards for your global teams without thinking about borders and different currencies and logistics issues

Cons

Platform interface can be more user friendly specially the admin pages and reports

Pros

We primarily use it for rewarding customer advocates in 30+ different countries. The best part of Xoxo Plum is that the end user can receive the gift card for any of the services listed in his country. This will eliminate the regional currency problem that companies face while running a high scale reward program

Cons

Customisation options are decent enough but needs improvement. Reply-to email should be customized by the end-user.

Alternatives Considered