XM for Employee Experience

Pros

Qualtrics is extremely simple to use for people of various levels of digital literacy. I have never been given a reason to doubt that a survey will work properly and efficiently. My favorite part of Qualtrics is the privacy it offers to users and survey creators. For research purposes, it can be extremely probleatic to know the personal identity of a survey taker. Additionally, when entering sensitive information, users need to trust the software they are using. The privacy and security measures taken by Qualtircs are of uptmost importance to me.

Cons

I have had trouble contacting customer service in the past. I contacted customer service with a question about using the software, not a complaint or problem. I contacted them via email and waited over two weeks for a reply. For a software company, I expected them to be more efficient with replying to customer questions.

Pros

I liked that it was easy to navigate, looked great, and was appropriately powerful (i.e., did not crash on me several times).

Cons

There was nothing that I disliked. It took a bit to fill out everything, but that was simply because there was a lot to be put in.

Pros

Great for large scale employee feedback but overkill for smaller orgs.

Cons

Customer support is lacking and can be complicated to set up the logic for the surveys.

Pros

Supports interaction and engagement of employee and HR
Helps in feedback collection
Has feedback analytic and reporting capabilities

Cons

The tool is expensive for small organizations.

Pros

Easy to set up surveys and collect responses. System is pretty intuitive, doesn't require a lot of training to use effectively.

Cons

Sometimes when collecting data from surveys, the order of multiple choice response will change, creating confusion when viewing multiple side by side.

Pros

I liked the surveys and how easy they are to collaborate

Cons

It is not a very good application at all. I hate how it generates reports

Pros

The platform is very useful. Positive feedback from end users.

Cons

There was nothing that disliked about the People Teams platform.

Pros

My university uses this software for all surveys it sends out. It is so convenient and easy to use but is also customized to my University so every survey sent out from it looks very official.

Cons

I have none! It is a great way to send out surveys.

Pros

One important think to us is the UI, and Qualtrics has a great ease of use for all of the users. We enjoy it.

Cons

The one thing I like least is there are so many options sometimes I miss out on great features and functions.

Pros

Qualtrics 360 is an extra layer to an already fantastic product (Research Core by Qualtrics). Qualtrics 360 enables a company to quickly take the pulse of their workforce. Employees can assess their own skills and then receive feedback from their immediate team or others in their company with whom they frequently interact.

Cons

I think the hardest part about using this product is managing the relationships between all the respondents. It seems like it should be straight forward to determine who would manage who or who can see what reports, but I found I had to think about it backwards a little bit to get it right. Perhaps it's how the terminology used, or how they word it.

Pros

We love using Qualtrics to gather and organize all sorts of data from the people that we work with. We are able to see our progress and shortcomings by the data that is easily gathered and displayed. I feel like it was very easy to set up Qualtrics surveys at first glance, but the more time that I spend with the product, the more pleased I am with the number of options and complexity of the product. I love that even though there were all of these options, it still felt VERY easy to create a simple survey with a quick glance at the survey builder.

Cons

Sometimes it is difficult to adapt the survey over time. When one option was changed, it then changed all previous answers to match the new option. This made it difficult to decipher certain data. I guess that we could have created a new copy of the survey each time we made a change but that just seemed like a hassle. I wish that we could have kept the previous information with the previous data that we gathered rather than the data being altered because we changed something down the road. I also wish that there was a way to lock down the answers that we were given so that it was HIPPA compliant, but instead we can't intake any sensitive health information.

Pros

It's simplicity!

Cons

The menu groupings are not always clear.

Pros

We use Qualtrics for a variety of surveys and department "voting" on proposals. The help feature is well made.

Cons

No negatives...we've used for years and really like it.

Pros

As an HR Leader, we use Qualtrics to pulse check our employees often. I like the ease of creating and using surveys through this platform. Customizing is simple and user experience is solid.

Cons

I don't like the difficulty with adding additional editors to a survey (unsure if this is because we don't pay extra for this or if it's just not possible). Additionally, I do not like how the responses for qualitative data are reviewed post-survey.

Alternatives Considered

Pros

Once you get the hang of it, it's easy to use. I do like the variety of different formats for displaying data- however, it would be really great if you could add a fully customizable table option. Sometimes I want to display data in a certain way but there is not a preset table that will allow me to do so.

Cons

My one really big gripe is that it is really tough to format reports- I would recommend adding guidelines so text boxes and shapes can snap to a grid and everything will be easier to align. Similar to adobe illustrator. I have to manually go through the report and adjust each object and eyeball to see whether or not everything is properly aligned- it's a real pain. I would think adding guidelines in the report section would be relatively easy from a programming standpoint as well.

Also, not sure whether or not this is really your fault, but we have been having a lot of issues with evaluators receiving the automated messages that get sent to them. They might just be getting sent to the spam folder in their email, not sure how this would necessarily be fixable in the future.

Pros

The customer service is by far the best I've seen. I like that I can call the customer service reps on the weekend.

Cons

It's on the expensive side, therefore nonprofits may use its competitors (like surveymonkey) because of price. There should be ways to make it more affordable.

Pros

Easy options to build employee engagement and other internal pulse surveys. Employee metadata is easily mass uploaded and they walk you through step by step with an engineer.

Cons

Some customizations require some direction - not always intuitive.

Pros

It offers analytics on a very complex level. Great for HR and marketing executives. Great customer service team to help with questions.

Cons

Because it can be so complex, it's not very easy to use and you can easily get overwhelmed. Also the product is very pricey.

Pros

The presentation. The impact and the clout it has a pioneer in experience management sells and has the capability to influence decisions at senior leadership level. The representation is in itself an experience managed solution (exactly what qualtrics stands for) that provides insights for action.

Cons

The depth of data. The insights are useful and the vastness of data is also great. However, the statistical depth needs more working on. This might be project based but more research on the depth to which questions poke the survey audience for information has to add another layer. This should be done while keeping the survey feel and experience as good as it is now. Its challenging, but that's what your expect from a top quadrant service provider.

Pros

Easy to use

Pros

Qualtrics 360 is very user friendly. It can be used to collect data/info or just to organize a party.

Cons

I think the "anonymous" survey is not completely anonymous. I found out that they can still connect your email with your submission.