Simplisys Service Desk

4.9
Overall rating
Reviews

4.9
Overall rating
Reviews
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About Simplisys Service Desk

Simplisys provides SaaS solution to organizations of all sizes, helping streamline processes for customer support, IT, HR and facilities teams. It is primarily designed to help teams communicate with customers and resolve issues. The solution enables service departments to leverage ITIL disciplines to deliver digital transformation projects and enable enterprise service management.
Simplisys Service Desk Software - Simplisys IT portal
Simplisys Service Desk Software - Simplisys configuration menu
Simplisys Service Desk Software - Simplisys incident tracking
Simplisys Service Desk Software - Simplisys graphical reporting
Simplisys Service Desk Software - Simplisys list view
Simplisys Service Desk video
Simplisys Service Desk Software - Simplisys IT portal - thumbnail
Simplisys Service Desk Software - Simplisys configuration menu - thumbnail
Simplisys Service Desk Software - Simplisys incident tracking - thumbnail
Simplisys Service Desk Software - Simplisys graphical reporting - thumbnail
Simplisys Service Desk Software - Simplisys list view - thumbnail

Simplisys Service Desk pricing

Simplisys Service Desk does not have a free version but does offer a free trial. Simplisys Service Desk paid version starts at US$20.00.

Starting Price:
US$20.00
Free Version:
No
Free trial:
Yes

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Simplisys Service Desk Reviews for UK Users

Feature rating

Value for Money
5
Functionality
4.8
Ease of Use
4.9
Customer Support
5
5 reviews of 16 View all reviews
Lauren
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/11/2021

Simple and easy to use

Good so far. We have not yet explored its full functionality but will utilise the reporting offering across the business.

Pros

The software is easy to use for all employees and does not require weeks of complex training.

Cons

We had a few teething problems with setting the email integration up, due to our internal security levels. Once we resolved this issue, the system worked well and the email integration now runs smoothly.

Alternatives Considered

Zoho Desk and Zendesk Suite

Reasons for Choosing Simplisys Service Desk

Whole company CRM move.

Switched From

Dynamics 365

Reasons for Switching to Simplisys Service Desk

Ease of use, with increased functionality should we need it as we grow.
Robert
  • Industry: Religious Institutions
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/11/2019

Simplisys Service Desk

This gave us the ability to communicate out to the great church which we did not have with our older system.

Pros

Its cloud based so I have nothing to patch and look after. It ties into Active Directory nicely and everything can be done from a single pane of glass. The ability to log quick calls is nice and I do like the reporting side of things.
We managed to roll this out seamlessly without very little issues at all, to all to the whole of The Church of Scotland.
The support we have received from initial contact has been great. So much that I am trying to roll this out into other dept's.

Cons

It doesn't have all the bells and whistles that products like Service Now, or Freshdesk or Manage Engine have. However what it does have is UK support.

No remote control for Apple Mac's.

Valon
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 13/11/2019

Simplisys Ticketing System Review

Pros

It can be customisable to your business needs or make it as simple as you wish - complex or simple can be achieved without any problems. Traffic lights are very useful for a quick glance and it is very adaptable to all system process.

Cons

Dashboards and reporting can be improved to have a newer feeling and faster response rate. Saying this, they do make changes to the system when needed to improve the end user's experience.

Tony
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 04/11/2019

Great Product met our needs

Great functionality and ease of use. The support guys were extremity helpful when needed.

Pros

It performs the core functions extremely well; Data entry, Data Management and Data Output. All underpinned with a very easy to us Business rules Engine to drive automation.

Cons

If I had to be picky, then too many standard reports out of the box.

Lauren
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/10/2019

Outstanding

The people i deal with have been amazing !! We have a great laugh on the phone there friendly and help you with what ever issues you have straight away. They a funny but professional at the same time. Its nice to have someone friendly on the end of a phone or email

Pros

Its very easy to use and very customisable to suit the need of your business. It can be as complex or as simple as you want it. I love the whole traffic light system and dashboards you can create.

Cons

There isnt anything i can think that i like least

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