--- description: Review of SmartCustomer Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SmartCustomer | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Review Management Software](/directory/4285/review-management/software) > [SmartCustomer](/software/90265/sitejabber) # SmartCustomer Canonical: https://www.softwareadvice.co.uk/software/90265/sitejabber Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/90265/sitejabber?page=2) > SmartCustomer is a comprehensive review management platform that helps brands to elevate their online presence by collecting, monitoring, and sharing brand and product reviews. Businesses use SmartCustomer to easily gather authentic feedback and surface them across the channels that matter most, resulting in expanded visibility and the development of vital trust signals for buyers and AI commerce. Beyond review management, SmartCustomer provides deep customer feedback insights and NPS metrics to help brands make data-driven decisions and improve customer satisfaction. As an official Google Review partner, the platform enables businesses to leverage ratings to boost ad conversions, helping them stand out in search and shopping results, and optimize total ad performance. SmartCustomer currently supports over 60K brands in building connections based on trust and transparency. > > Verdict: Rated **4.4/5** by 65 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 65 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Sitejabber - **Location**: San Mateo, US - **Founded**: 2008 ## Commercial Context - **Pricing model**: (Free version available) - **Pricing Details**: Liftoff Plan Basic review sourcing capabilities for the budget-minded. Accelerate Plan All the essentials for company reviews at lower volumes. Ascend Plan The full suite of review management tools – best for most businesses. Custom Plan: Perfect for high-volume product review environments. Please contact us for more information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, China, New Zealand, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - CRM - Campaign Management - Commenting/Notes - Communication Management - Customer Experience Management - Customisable Branding - Customisable Questions - Customisable Reports - Customisable Templates - Dashboard - Data Import/Export - Data Visualisation - Email Management - Email Reminders - Engagement Tracking ## Integrations (7 total) - Adobe Commerce - BigCommerce - Instagram - Meta for Business - QuickBooks Online Advanced - Shopify - Twitter/X ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Review Management Software](https://www.softwareadvice.co.uk/directory/4285/review-management/software) ## Related Categories - [Review Management Software](https://www.softwareadvice.co.uk/directory/4285/review-management/software) - [NPS Software](https://www.softwareadvice.co.uk/directory/4116/nps/software) - [Reputation Management Software](https://www.softwareadvice.co.uk/directory/4509/reputation-management/software) - [CRMs for Consulting](https://www.softwareadvice.co.uk/directory/3837/consulting/software) ## Alternatives 1. 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[Score My Reviews](https://www.softwareadvice.co.uk/software/201586/score-my-reviews) — 4.9/5 (80 reviews) ## Reviews ### "Identify and fix problems with your company with ease" — 5.0/5 > **Nicole** | *17 July 2019* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Sitejabber has allowed my company to identify and resolve issues that customers may have had in order to optimize our overall customer experiences and better our company as a whole. > > **Cons**: False reviewers that drop review scores. > > Before Sitejabber our customers would leave their reviews and we wouldn't be able to really address or personally reply to them unless they came directly to us. Now that we have this wonderful software we have access to customer issues and complaints and are able to individually respond to them accordingly which results in overall happier customers and a better experience for them. ----- ### "Sitejabber . More productive than not. Allows the people the opportunity to be heard." — 5.0/5 > **Randy** | *1 December 2022* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: There are more pros than cons to this software. I like that people can select certain companies to review and that companies are allowed to respond objectively. > > **Cons**: There really wasn't anything to like the least in regards to the software. It is helpful all around to the customer and the company > > I have enjoyed using sitejabber to read the reviews and write reviews for other companies. ----- ### "The WORST tech company I have had the displeasure of dealing with." — 1.0/5 > **Matthew** | *22 January 2025* | Retail | Recommendation rating: 2.0/10 > > **Pros**: That it had a great process for collecting and soliciting reviews. > > **Cons**: Their lock-in contracts, unethical business decisions, lack of support / accountability for their clients and > > Anyone that is considering paying for or using Sitejabber's services—I would heed caution and consider other review platforms. Be careful of unethical business practices, lock-in contracts and blackmail to continue using their services. Probably one of the worst experience I have ever had with a tech company as a small business owner. We spent thousands of dollars to use their services to collect reviews through their platform from mid 2021 to mid 2024. After deciding to discontinue using their services—almost 2-3k of our 5 star reviews were removed from our profile, and we were left with an extremely poor business rating due to their broken rating system. We requested Sitejabber to remove our listing from their site, fix our listing or refund us the money that we spent to use their services. They took no accountability, refused to remove our listing and then said the only solution to fix the issue is to continue paying full price for their services with a 1 year lock in contract? Now we are left with no other option, and unfortunately forced into continue paying for the services. ----- ### "Not maintainable" — 4.0/5 > **Verified Reviewer** | *14 April 2019* | Internet | Recommendation rating: 5.0/10 > > **Pros**: I like that Sitejabber allows you to bulk upload and send customized requests for reviews. I liked that you could moderate reviews and require that a reviewer provide proof that they've used your service. > > **Cons**: The biggest thing I did not like about Sitejabber is their rating model because your rating goes down not just for poor reviews, but also if you do not gain a review in the previous 30 day period. Also, once you've sent a request to one customer you cannot send them a request again in the future. > > I really appreciated the customer support, they were friendly and helpful. I think Sitejabber is a service a company should only pay for if they have no other choice and have a high-volume of new clients monthly that they can pull reviews from. Companies with few new clients every month will find themselves paying for a services without seeing a ROI. ----- ### "Great tool\!" — 5.0/5 > **Linda** | *1 December 2022* | Veterinary | Recommendation rating: 10.0/10 > > **Pros**: We like:Ease of use Features we needAbility to connect with clients > > **Cons**: Nothing comes to mind Sitejabber ticks all the boxes > > Great experience\! ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/90265/sitejabber?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/90265/sitejabber) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data