About Urbest

Urbest is a cloud-based solution designed to help real estate professionals, service providers and tenants manage properties and track issues. The software enables property owners to initiate group discussions and organize data such as descriptions, quote and invoices relative to a building unit within a centralized system. Urbest comes with an analytics module which helps supervisors track job progress, receive timely alerts and view the number of resolved issues for a particular duration. It comes with a mobile application for iOS and Android and support is provided via chat and email.
Urbest Software - Urbest issue tracking screenshot
Urbest Software - Urbest location details screenshot
Urbest Software - Urbest reporting screenshot
Urbest video
Urbest Software - Urbest issue tracking screenshot - thumbnail
Urbest Software - Urbest location details screenshot - thumbnail
Urbest Software - Urbest reporting screenshot - thumbnail

Urbest pricing

Urbest does not have a free version but does offer a free trial. Urbest paid version starts at US$600.00/year.

Starting Price:
US$600.00/year
Free Version:
No
Free trial:
Yes

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Urbest Reviews for UK Users

Feature rating

Value for Money
5
Functionality
4.5
Ease of Use
5
Customer Support
5
5 reviews of 27 View all reviews
Luc P.
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/12/2019

A very good software that makes our lives easier

We have several offices and Urbest helps us centralize all requests and act as efficiently as possible. This is very important for our teams.

Pros

Very easy to use, our team is very happy to use this software daily.

Cons

Nothing to say here. Everything works like a charm.

Response from Urbest

Thanks Luc,
It's a pleasure to help you along your growth and new offices.

Replied 30/12/2019
Alexis V.
  • Industry: Facilities Services
  • Company size: 1,001-5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 13/09/2019

Computer Aid Facitily Mngt System: Urbest tops the league

As said above, the reporting of problems is often a bottleneck in traditional systems whereby one will see the problem and will have to call/email/ or phone the helpdesk to report it. Not with Urbest. One can do it directly via its mobile-app. And this is empowering the user, giving the chance to participate in making the building a building users want to be proud of. Personally I was impressed by how easy it is to get going with the software. From taking the decision to having it running, no more than a week passed by. In fact, a couple of days after the decision, I was already accessing the software and setting up the few bits and pieces needed. A week after everyone in my organisation could go ahead and use it.

Pros

The fact this software isn't presented as a traditional software. It is a service ; it is there ; it runs. You barely have anything to do to get it going for your organisation. That's the beauty of an easy-to-use software that sits in the cloud and can be accessed as a software-as-a-service. The graphic is great and minimalist so you see things. You don't have to learn it to get going. Simple is key and that's the main adjective to it. KISS: Keep it Simple and Straightforward fits this software perfectly. And when it comes to its core, it is great as it captures the information at source: it gives the user who sees the problem to report it directly in the system there and then. And that is the essence of a good system where the whole community is involved and one can see how her/his issue is resolved in near real time.

Cons

Difficult to fault this software. Yes maybe it doesn't have all the features of a Maximo (IBM) or Planon but do we need these features? No.

Response from Urbest

Thank you Alexis! We continuously strive to improve our product and if there are other ways that you think Urbest can help solve problems for you or add more value - then please do share these with us!

Best,
Team Urbest

Replied 02/01/2020
Francois D.
  • Industry: Government Administration
  • Company size: 1,001-5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0

3
Reviewed on 30/09/2020

maintenance

une bonne idée au départ, la première version était plus lisible de mémoire.

Pros

toutes les demandes sont centralisées, la possibilité de mettre des photos

Cons

manque de visibilité sur smartphone en tant qu'intervenant sur les demandes.

Response from Urbest

Bonjour,
Je vous remercie pour votre retour, nous travaillions au quotidien pour ameliorer urbest et vous simplifier la vie, n'hesitez pas a nous faire par de vos remarques sur [email protected]

Replied 24/11/2020
Tom D.
  • Industry: Commercial Real Estate
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/04/2021

Limpide, Fluide, une évidence

Pros

sa fluidité et sa prise en main rapide
pour les équipes, URBEST est vite devenu une évidence car répond à une vraie problématique de préparation et reporting des sujets courants

Cons

le menu recherche d'immeuble du départ, pas assez fluide comme le reste de l'appli

Response from Urbest

Thanks Tom!
We appreciate your feedback and we are working on improving this in our next releases!

Urbest team

Replied 14/04/2021
Catriona C.
  • Industry: Facilities Services
  • Company size: 1,001-5,000 Employees
  • Used Other for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 28/02/2020

Urbest is the innovation all modern Facilties Management companies needed yesterday

It has solved the issue of giving building users self service reporting, not going through antequated methods of calls/emails.

It has resolved the issue of being unable to capture ongoing feedback from users on our request resolution and satisfaction.

It hasn't resolved our issue of having a slow/bulky CAFM that isn't lean in its workflow

Pros

The simplicity, user friendliness, modern approach and workflow.

It makes FM so simple it's a surprise that we didn't already switch to it. Giving a tool to all building users to report to FM teams their issues is like tracking a pizza order on domino's, everyone should have it.

Having a simple workflow for FM teams to organise and be faster at reacting/resolving in all transparency is a step towards even having a FM as a self service linked to a marketplace for independent ad hoc workers which is where the industry may go.

Cons

Integration with our existing CAFM is possible but the overlap of functionalities has made it difficult for our IS teams to draw the line. Integrating directly with our purchasing/finance system could be the solution but the build, dashboard, monitoring would need to be very robust for the teams to feel reassured.

It could/should do so much more as an FM app in the future e.g. geolocalisation, way finding, community building if Urbest doesn't want to be the app that just gets integrated into other ''sexier'' apps

Response from Urbest

Thanks Catriona! We understand the needs of customers and this is why we are building more things and expect to see very soon PO/Invoice management live in our product and a few more things up our sleeve. We look forward to helping Bouygues UK strengthen it's portfolio and services.

Replied 30/03/2020

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