About Vagaro

Vagaro is a cloud-based salon, spa and fitness business management solution that allows professionals to book appointments and manage various facility roles. It offers an integrated solution to manage bookkeeping, payroll, client databases and inventory management, as well as featuring email and text notifications to clients and automated email marketing. Users can list available appointment slots, and customers can then look for salon facilities nearby and book appointments through Vagaro’s website or the Vagaro app. VagaroPro, the business app, is available for Android and iOS smartphones. Users can create customizable promotional web pages to showcase upcoming events and special offers through Vagaro’s website or connect with their customers through email and social media platforms. Customers can also create personalized profiles with their contact information, booking history and feedback. Users can keep records of their customer service histories and generate customizable reports with graphs and charts to track business performance, customer retention and more.
Vagaro Software - Get Booked 24/7
Vagaro Software - Checkout
Vagaro Software - Forms
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Vagaro Software - Reports
Vagaro video
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Vagaro pricing

Vagaro does not have a free version but does offer a free trial. Vagaro paid version starts at £30.00/month.

Starting Price:
£30.00/month See pricing details
Free Version:
No
Free trial:
Yes

Alternatives to Vagaro

Vagaro Reviews for UK Users

Feature rating

Value for Money
4.7
Functionality
4.6
Ease of Use
4.6
Customer Support
4.6
5 reviews of 3,361 View all reviews
Federico
Federico
  • Industry: Banking
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 01/03/2023

Great tool to Manage your Appointments and Scheduling

The Vagaro solution has really exceed our expectations, we needed a solution to schedule, update and follow up our consultants appointments and this tools has become a part of our day to day operations.

Pros

Excellent tool to book appointments online, very easy to use and implement. Saved us a lot of money increasing the efficiency from our consultants performance. Our [sensitive content hidden]receive confirmations and reminders, really supporting our business.

Cons

The main issue is the price, I believe it could be a little lower, they charge per user. A free version would be awesome!

Alternatives Considered

Booker

Reasons for Choosing Vagaro

We changed from having our schedules in Microsoft Outlook because we needed a specialized tool that help us become more time efficient.

Switched From

Microsoft Excel

Reasons for Switching to Vagaro

While doing the cost-benefit analysis Vagaro otained the highest value.
Julie
Julie
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 27/07/2023

Excellent time management tool for startups and SMEs

Through the years, I've tried a number of other online scheduling tools, but Vagaro is far and away the finest option for companies of any size. Vagaro has considered every detail, including cost, usability, online tutorial videos, quality customer service, and a plethora of customizable features like gift card and credit card integration, as well as email and marketing tools.

Pros

Excellent service is a major selling point for me. Their instant messaging service is quick and simple to use. The program is constantly updated, making it seem better and better while improving its functionality.

Cons

I'm not sure I have many complaints because they seem to listen to their consumers and address any issues that arise. The biggest challenge has been teaching customers how to properly pronounce the name.

Marlene
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
3

4
Reviewed on 20/03/2024

lin ong time customer .

For the most part its pretty easy to use .

Pros

The reminders that are sent and my ability to sell products through my online store.

Cons

When the appointment email are sent it doesn't show the cost of the service or whe n reminders/confirmations are sent .

Verified Reviewer
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
3

3
Reviewed on 13/11/2018

Okay, but only because the competition is more terrible.

Customer service can be spotty. Their support site is reasonable for the basic cases but is severely lacking in the actual nitty gritty of running the operations-- for example issuing refunds and voiding transacions is non-intuitive. Support team ignored my request for a demo. Support team dropped entirely off of my live chat and after ignoring half of my questions, and when they were responsive didn't actually address my full question. Their 30 day trial is a bait and switch since you can't actually test or try the billing flow from the customer's prospective without paying for the first month. I wouldn't go as far as to say that they are scammy but it certainly does not leave a good impression.

Their software is feels designed for salons with a minimal attempt to hamstring it into a fitness scenarios. It can work ok for a sole proprietor in this sense but for anyone who is running a gym with more than one instructor you're stuck between a reasonably good looking piece of software lacking in many features for a reasonable(ish) price and other dated alternatives which checks for more boxes but comes with it's own baggage.

It pains me to says that I'm with this company despite all of their shortcomings. Interactions with support can be pleasant punctuated by frustration. Fairly basic things which are missing is, again frustrating. Choosing Vagaro over the competition is like choosing Comcast because the only other option is get dial up.

Pros

Vagaro is bette price than competitors and has a pretty up to date UI. It makes online reservation reasonably which is a must when trying to attract millennials. It tries to bring everything in house which could create opportunities for tighter integration. There is some hope that the software will improve as there is a lot of low hanging fruit and their CEO/Head of product has a clear strategy on how to take on the market. Support can be pleasant and responsive if you encounter the right staff. They have a lot of advanced features (though they are missing a lot of polish an finesse-- see below)

Cons

Some of the ui is non intuitive but with creative searching of the support site you can find the answer. It's better if you can get someone to handhold you through the process--- and that's a big if. Software is missing some pretty basic features:
1/ Unable to link directly to a service provider, class, workshop, package, etc. It makes it very difficult to promote these things via ads or social media
2/ E-mails lack calendar reminder attachment for people to add to their calendar
3/ Lack of a list for classes/workshops. Older populations have difficulty finding or seeing the search bar for the classes.
4/ Lacking HIPAA support despite having SOAP note support
5/ Inability to customize new client email, appointment reminders etc.
6/ Inability to run new client discounts.
7/ Inability to actually see how the customers will actually interact with the platform as documentation / demo is woefully inadequate.
8/ Workshops feature is pretty haphazardly put together. It's just a class that runs over a series of dates. No options for early bird pricing. No options for custom dates. You're better off handling workshops through eventbrite or eventbee.
9/ Inability to provide detailed feed back such as this. I'm a customer who's paying _despite_ their shortcomings. I may have even conducted more user testing on Vagaro than the employees. They seem content in having their dirty laundry aired in a public medium.

Juno
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/01/2024

Great Management Software for my Tattoo Studio

Overall, it's great for my tattoo and piercing business. Customer tech support is also very good!

Pros

The ease of use. the software is geared for businesses in the service industry. It's been doing well for my tattoo studio.

Cons

There are some features that I'd like to see implemented in the near future.

Alternatives Considered

Square Point of Sale

Reasons for Choosing Vagaro

I was looking for a new product that will function the way I need it to. And I did.

Switched From

Square Appointments

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