--- description: Review of Heyday Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Heyday | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Lead Generation Software](/directory/1674/lead-generation/software) > [Heyday](/software/88001/heyday) # Heyday Canonical: https://www.softwareadvice.co.uk/software/88001/heyday Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/88001/heyday?page=2) > Heyday by Hootsuite is artificial intelligence (AI) powered, all-in-one chat solution for ecommerce, support and marketing teams. With Heyday, ecommerce businesses deliver exceptional customer experience throughout the customer journey—right from acquisition to engagement and support. Heyday’s chatbot is loved by pure-play ecommerce merchants, brick-and-mortar retailers, and direct-to-consumer brands. With this conversational AI chatbot, businesses automate mundane tasks, while enabling their human team to focus on high-value interactions. Ecommerce businesses leverage Heyday to engage with customers, on the back of powerful conversational user experience (UX) with rich messaging features. Some of the key features of Heyday include FAQ automation such as order status and shipping, lead capture via conversational triggers, Click-to-Messenger campaigns, campaign analytics, CSAT scores, multichannel support including Messenger and email, dynamic cart creation, and more. With the Heyday ecommerce chat platform, admins can track agent performance and campaign and chatbot engagement metrics, while agents can view all conversations in a unified inbox, create shopping carts on the fly, send canned responses, receive notifications on the Heyday mobile app etc. Heyday integrates tightly with several third-party applications such as Magento, Facebook Messenger, Prestashop, Salesforce, Shopify, SAP Hybris, AgileCRM, Twitter, WhatsApp and more. Brands capture, engage, and convert leads 24/7 with a Heyday online assistant that never sleeps. All the while, Heyday’s global reach connects customers wherever they are, across four continents and in different languages, with iconic brands like Lacoste, Decathlon, Kingfisher, Cirque du Soleil, Danone, Bestseller… and more. > > Verdict: Rated **4.6/5** by 17 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 17 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Hootsuite Media - **Location**: Vancouver, Canada - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$499.00 - **Pricing Details**: For the latest information on enterprise pricing, visit https://www.heyday.ai/pricing/pricing-enterprise/. For the latest information on pricing for Shopify merchants, visit https://www.heyday.ai/pricing/pricing-shopify/. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Croatian, Dutch, English, French, German, Italian, Japanese, Korean, Lithuanian, Portuguese, Slovenian, Spanish, Traditional Chinese - **Available Countries**: Canada, France, United Kingdom, United States ## Features - A/B Testing - AI Copilot - AI/Machine Learning - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Appointment Management - Appointment Scheduling - Audience Targeting - Autoresponders - CRM - Call Centre Management - Campaign Analytics - Campaign Management - Campaign Segmentation - Canned Responses - Chat Transcript - Chat/Messaging - Chatbot - Code-free Development ## Integrations (28 total) - Adobe Commerce - Agile CRM - Algolia - BigCommerce - Elastic Stack - Gmail - Google Analytics 360 - Justuno - Klaviyo - Lightspeed Retail - LoyaltyLion - Mailchimp - Meta for Business - NetSuite - Nosto ... and 13 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Lead Generation Software](https://www.softwareadvice.co.uk/directory/1674/lead-generation/software) ## Related Categories - [Lead Generation Software](https://www.softwareadvice.co.uk/directory/1674/lead-generation/software) - [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software) - [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software) - [Lead Capture Software](https://www.softwareadvice.co.uk/directory/3533/lead-capture/software) - [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.uk/directory/4360/artificial-intelligence/software) ## Alternatives 1. [Tidio](https://www.softwareadvice.co.uk/software/157633/tidio-chat) — 4.7/5 (590 reviews) 2. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1780 reviews) 3. [Lime Connect](https://www.softwareadvice.co.uk/software/158509/userlike) — 4.6/5 (647 reviews) 4. [Moveo.AI](https://www.softwareadvice.co.uk/software/366930/moveo-ai) — 5.0/5 (9 reviews) 5. [Pypestream](https://www.softwareadvice.co.uk/software/185017/pypestream) — 4.8/5 (8 reviews) ## Reviews ### "Excellent web chat application" — 5.0/5 > **Erich** | *19 March 2020* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: I like how it works with Facebook Messenger so that regardless of if the user leaves the website, you can still have conversations with them. > > **Cons**: It doesn't currently work with inbound emails as a kind of 'ticketing system', which would be nice to have as a future feature. > > I've enjoyed working with their team from the sales people to implementation specialists. They were all very patient and kind. ----- ### "Great tool & great company" — 5.0/5 > **Redouane** | *23 November 2021* | Retail | Recommendation rating: 9.0/10 > > **Pros**: The connection of Facebook Messenger, Instagram, the messenger widget and Google My Business helped us so much. We could set up FAQ and we are now much more efficient than before. The impact on the customer satisfaction is huge. The Heyday team is incredibly nice and help us a lot in the implementation and evolutions. > > **Cons**: Could be better for e-mail connections (in term of UX). Autonomy can also be limited to make some changes (hopefully the team is always there to help) > > We are able to answer better than before to our customers. ----- ### "Review of a + 6 months use" — 3.0/5 > **Amel** | *23 November 2021* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Facilty to change channels and select agents, > > **Cons**: It is not fast enough, that little seconds wasted for loadig the pages > > I am saving so much time with all our channels and messenger pages + instagram ----- ### "Simple Intuitive Platform" — 4.0/5 > **Curt** | *26 March 2020* | Retail | Recommendation rating: 8.0/10 > > **Pros**: Heyday is very easy and intuitive to use. It has a very nice user interface with minimal sleek features. This platform allows our clients to contact us on their preferred time schedule. The bot is able to reply to many basic questions, thus allowing our human agents the opportunity to work on more delicate/complex cases. The "price drop alert" feature is a favorite of ours as our particular website has a lot of fluctuation in pricing, this allows our clients to keep an eye on their desired purchases and buy them when the price is right\! > > **Cons**: At the moment of adoption, the bot had some minor issues with understanding our clients questions, but as promised, through time and evolution, these issues disappeared. The data reporting could be more robust, but I do believe this is coming. > > Heyday as a company is populated by thoughtful, interactive employees. Whenever we have contacted them for any reason, they are extremely accommodating, responsive, understanding and collaborative. They remain one of the best in this regard. ----- ### "A key factor in our growth" — 4.0/5 > **Guillaume** | *16 January 2020* | Farming | Recommendation rating: 10.0/10 > > **Pros**: Increase productivity by automating the ordering process while maintaining a personalized approach to customer service For our customer, simplify the restocking and respect of order deadline Facilitates customer awareness of new product launch; Facilitates customer feedbacks regarding service and product quality Increased value proposition of our indoor vertical farm concept we are developping As allowed to pursue sales growth through direct sale rather than third party distribution channels > > **Cons**: Dashboard could be a bit more user-friendly, but overall there's not much reason to complain > > We are Montreal-based indoor vertical farm than produces microgreens for the local foodservice industry year -round. -Every week we deliver freshly harvested product to over 50 establishment in downtown. -Integartion of Heyday Chat as enable to streamline and simplify order processing, which is extremely valua ble considering the highly-perishable nature of our product and the large amount of deliveries we make every week . -Without it, we would not have been able to experience a rapid growth while maintaining a direct sale strategy, which we consider a key competitive advantage in our B2B market. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/88001/heyday?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/88001/heyday) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data