--- description: Review of Formilla.com Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Formilla.com | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Chatbot Software](/directory/3923/chatbot/software) > [Formilla.com](/software/87842/formilla) # Formilla.com Canonical: https://www.softwareadvice.co.uk/software/87842/formilla Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/87842/formilla?page=2) > Formilla.com is a cloud-based provider of customer messaging software for sales, marketing, and customer support. With a combination of Live Chat and marketing automation tools in one powerful platform, Formilla is an efficient way to communicate with your customers. Easily install Formilla to any website to chat with website visitors right away, with mobile apps available for Android and iPhone devices when you're on the go. Use real-time visitor monitoring to see active visitors, what webpages they are viewing, and initiate chats with them to answer pre-sales questions or provide proactive support. Automatically increase engagement by greeting customers using time-based triggers to pop-up on any webpage of your site. Helper Chat Bots use Artificial Intelligence to answer commonly asked questions at any time, day or night. Consistently train your bot to learn to answer additional questions, freeing up time to focus on other tasks while providing immediate support to your customers. Use marketing automation tools to target customers with custom In-App pop-up messages that encourage a given action, and keep customers coming back to your website with automatic email messaging. > > Verdict: Rated **4.8/5** by 29 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 29 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Formilla.com - **Location**: Las Vegas, US - **Founded**: 2010 ## Commercial Context - **Starting Price**: US$24.99 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: $29.99 - Premium $49.99 - Professional $69.99 - Growth See Formilla.com - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Autoresponders - Canned Responses - Chatbot - Customer Support - Customisable Branding - File Sharing - Geotargeting - Live Chat - Mobile Access - Offline Form - Proactive Chat - Real-time Consumer-facing Chat - Reporting/Analytics - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing ## Support Options - Chat ## Category - [Chatbot Software](https://www.softwareadvice.co.uk/directory/3923/chatbot/software) ## Related Categories - [Chatbot Software](https://www.softwareadvice.co.uk/directory/3923/chatbot/software) - [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software) ## Alternatives 1. [Chatbase](https://www.softwareadvice.co.uk/software/426065/chatbase) — 4.3/5 (73 reviews) 2. [ChatGPT](https://www.softwareadvice.co.uk/software/412748/chatgpt) — 4.4/5 (336 reviews) 3. [Botsonic](https://www.softwareadvice.co.uk/software/436579/botsonic) — 4.8/5 (79 reviews) 4. [Tidio](https://www.softwareadvice.co.uk/software/157633/tidio-chat) — 4.7/5 (590 reviews) 5. [Wati](https://www.softwareadvice.co.uk/software/430256/wati) — 4.6/5 (202 reviews) ## Reviews ### "Nice apply" — 5.0/5 > **Stéphane** | *11 February 2019* | Professional Training & Coaching | Recommendation rating: 8.0/10 > > **Pros**: Easy to use, visual and it's instantaneous > > **Cons**: May be le prise but, I dit'nt compare with competitors > > Very good ----- ### "Easy integration, and great company\!" — 5.0/5 > **Kathy** | *15 April 2020* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: My favorite feature of Formilla is the ease with which I can integrate it into any of the several platforms that make up our web presence. We have implementations in Wordpress, Drupal, and a several custom software apps. Using Formilla all these components can interact together to provide a single connection point for our partners and support team. > > **Cons**: We have not requirements for a customer-interface chat tool that Formilla does not provide. > > I run a nonprofit software shop. We provide charitable services to other nonprofits who do social service work. Formilla has supported us extremely well for years and made sure we are running smoothly so that our user base can get their important work done. ----- ### "Formilla review" — 4.0/5 > **Verified Reviewer** | *21 November 2018* | Market Research | Recommendation rating: 3.0/10 > > **Pros**: Notifications everytime there’s interaction on the website and their repetition until you open the chat. The possibility to view the location and OS used. > > **Cons**: The possibility to postpone chat or reactivate it when needed - unfortunately this is connected to a one’s presence on the website ----- ### "This is a great tool for customer engagement\!" — 5.0/5 > **Kit** | *9 May 2018* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: It is easy to navigate, has some cool CRM tools for leads, and is not intrusive to the site visitor. It has a phone app that allows us to interact with potential customers when we are not at our desktop or laptop. That's handy\! > > **Cons**: I haven't found anything that I don't like about it. The interface is intuitive and informative. :-) > > We recommend this application to our clients. ----- ### "Amazing" — 4.0/5 > **Precision** | *19 February 2018* > > **Pros**: Although this software isn't something that we are going to continue using, I found that throughout the experience it has helped us to communicate further with customers and understand their needs better. LiveChat Plugins are a great way to support the users visiting your site and Formilla had a great approach to this, their mobile application made the Plugin so much easier to manage and it looked professional on our website. The LiveChat helped us to gather information about what people came onto our site looking for, what our Keywords were bringing to our site, how often visitors were visiting our site and what they needed further assistance with; this is something that we can now work on to better our customers experience whilst using our site. I loved that we could chose the colours and theme of the chat as we could easily implement this to reflect our Logo, this way the chat fit into our site and didnt look like an additional add on. > > **Cons**: I think the only thing that could require a little work is the notification tone, I found that it was very easy to miss a chat message particularly if I had other things to work on at the same time. I also think that there should be a limit after the chat notification tone that if it hasnt been responded to in x amount of time then the tone is replayed, etc, etc as a lot of the time our customers thought we were avoiding the chat when really we hadnt heard it. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/87842/formilla?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/87842/formilla) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data