About WebReserv

WebReserv is a cloud-based tour operator solution that helps rental companies, lodging merchants and travel agents streamline reservation processes and create business listings. The centralized platform comes with a customizable booking calendar, which lets users embed it into business websites as widgets and manually add or block property availabilities. WebReserv enables tour operators to process electronic payments and automatically notify customers via email confirmation. It allows users to manage customer data by eliminating duplicate information and merging correct records into one list. Additionally, it generates printable and exportable reservation/sales reports, improving workflow management. WebReserv facilitates integrations with several merchant processors such as PayPal, Stripe, QuickBooks Merchant Services, Authorize.net and more. Pricing is available on monthly subscriptions and support is extended via phone, email and other online measures.
WebReserv Software - WebReserv adding description screenshot
WebReserv Software - WebReserv adding rates screenshot
WebReserv Software - WebReserv user login screenshot
WebReserv Software - WebReserv adding description screenshot - thumbnail
WebReserv Software - WebReserv adding rates screenshot - thumbnail
WebReserv Software - WebReserv user login screenshot - thumbnail

WebReserv pricing

WebReserv does not have a free version but does offer a free trial. WebReserv paid version starts at US$19.00/month.

Starting Price:
US$19.00/month
Free Version:
No
Free trial:
Yes

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WebReserv Reviews for UK Users

Feature rating

Value for Money
4.5
Functionality
4
Ease of Use
4.5
Customer Support
4.5
5 reviews of 21 View all reviews
Ruthanne C.
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 27/11/2018

WebReserv works great for a beach cottage resort

WebReserv has been great for our business, making it easy for guests to access our availability accurately and book immediately.

Pros

Its easy to read the calendar, both for our guests and us as hosts. It captures all of the info we need from our guests, and interfaces seamlessly with our payment system. It automatically sends out the emails we want to send: confirmations, cancellations, pre-stay reminders, post-stay, etc.

Cons

It doesn't interface with the other potential booking systems we could use (like Trip Advisor)
It does not have ability to accommodate the info we need for housekeeping: ie generate a calendar showing arrivals and departures in a given week with number of people and pets, etc.
It doesn't have a wait list function for our nightly rentals.
It doesn't allow one party to make bookings for multiple cottages on same dates, so you have to make a separate booking, filling in all the info, for each cottage.

Pelin U.
  • Industry: Hospitality
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/11/2020

Real-time reservation platform that helps avoid commisions

WebReserv is pretty fine for creating and managing your own sales channel however it lacks multiple channel manager which would be great if was present.

Pros

WebReserv is great for creating our own sales channel for your property by providing the infrastructure for accepting online reservations and accepting payments directly from you own website. This helped us to avoid booking commissions and create our own loyal customer base that directly books our hotel without need to pay for any third party commissions.

Cons

Although WebReserv is a great platform for creating your own booking channel however in order to be present in other online booking platforms you need to use other channel managements systems which would be great if there were a stand alone multiple booking channel management module where we could manage all channels at one place.

Melody S.
  • Review Source
Value for Money
3
Features
2
Ease of Use
2
Customer Support
2

2
Reviewed on 13/03/2017

Just hope you don't have a problem that needs fixing!!!

We have been using Webreserv for a few years now and it was time consuming to set up. The tech support person is great IF you can get a hold of her AND you don't have any problems on the weekend. It can take up to 3 or 4 days to return a call and we have had significant issues with our customers being able to pay for their reservation without having to call us (defeats the purpose of online payment). I have had a change request for 3 years in being able to better customize the end of month reports for finances and have yet to have a response from their "Engineering Team".
We are currently shopping a new reservation software company because of all the problems we are having with Webreserv!!!

Cons

When a problem occurs, it can take a very long time resolve and business on the internet moves too quickly for Webreserv.

Stephanie S.
  • Industry: Leisure, Travel & Tourism
  • Company size: 2-10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 06/12/2019

AMAZING Customer Service!

Simple and easy from start to finish. I love that they offer a service to set up your property for you. We first contacted them during a very busy season and it was so nice to have their expert team set it up perfectly for us. It was done within 48 hours and we set up a training call. We really love that it's a simple monthly fee for us and they're not charging our customers a tax on top of the rental fee.

Pros

The customer service is phenomenal! From the very first time I called and every interaction after that it was easy to get ahold of our account rep and they explained the system in a process in a way that was easy to understand.

Cons

The customer interface is not as pretty as some of the other reservation sites out there, but the functionality is reliable and easy to understand by both the customer and our team.

Response from WebReserv

Thank you, Stephanie, for the kind words! It was a pleasure working with you, and we are thrilled to have you on board with WebReserv. :)

Replied 10/12/2019
Peter P.
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/06/2016

Professional booking-solution and perfect customer service at an unbeatable rate

Switching from sluggish excel-sheet-based booking-organisation to the neat webreserv-booking-solution was one of the best business-moves so far. Easy and self-explanatory interfaces, the well arranged booking-calender, a useful report-system and the multi-user-option make it easy as pie to administrate our surf-schools in Spain and Morocco. And the best thing is: if there is something you don't know how to do, if there are any questions - you will never have to wait for a perfect and prompt response from the customer support - including weekends and holidays...

I did a lot of research on different booking-solutions and webreserv is definitely the most flexible one with the most appealing pricing-scheme.

Pros

- flexible booking system
- not commission based
- very helpful and friendly customer support
- report system
- multi-user-option

Response from WebReserv

Dear Peter,

Thanks for that great review. We are happy to have you as part of our clients.

Sincerely,
The WebReserv Team

Replied 28/06/2016

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