--- description: Review of Chatra Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Chatra | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [Chatra](/software/87014/chatra) # Chatra Canonical: https://www.softwareadvice.co.uk/software/87014/chatra Page: 1 / 19\ Next: [Next page](https://www.softwareadvice.co.uk/software/87014/chatra?page=2) > Chatra is a cloud-based live chat platform for small businesses and e-commerce retailers. It helps users increase their online sales and conversions. Businesses can wait for web visitors to ask a question and answer it in real-time or initiate an automatic conversation with all online visitors. Chatra offers a group chat functionality that enables different employees and account or product specialists to have conversations in the same chat window. This means they can provide customers with the expertise and information they need, without needing to transfer the chat or ask the customer to wait. Group chat can be used as a training tool, giving new employees hands-on practice while under the supervision of more experienced employees. Other features of Chatra include read receipts, notifications, chat notes, multi-lingual chat widget, offline messaging, dashboard, file transfer and more. The solution also offers integration with Google Analytics that helps users to analyze data based on events. It provide options to customize the look and feel of the live chat experience. Services are offered on per agent per month subscription basis. Support is available via email and through live chat. Chatra will soon be merging with Sendinblue. Additional Chatra reviews can be found on the Sendinblue page. > > Verdict: Rated **4.7/5** by 452 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 452 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Chatra - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$21.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: $15 per agent per month when paid annually, $19 when paid monthly - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish - **Available Countries**: Brazil, Canada, France, Germany, India, Italy, Russia, United States ## Features - Canned Responses - Customisable Branding - Geotargeting - Offline Form - Proactive Chat - Real-Time Notifications - Real-time Consumer-facing Chat - Transfers/Routing ## Support Options - Chat ## Category - [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software) ## Alternatives 1. [WhatsApp](https://www.softwareadvice.co.uk/software/285733/whatsapp) — 4.7/5 (16297 reviews) 2. [Slack](https://www.softwareadvice.co.uk/software/154669/slack) — 4.7/5 (24046 reviews) 3. [Text Request](https://www.softwareadvice.co.uk/software/306855/text-request) — 4.6/5 (1193 reviews) 4. [LiveChat](https://www.softwareadvice.co.uk/software/27068/livechat) — 4.6/5 (1715 reviews) 5. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "Best Chat Plug-In" — 5.0/5 > **Michael** | *24 June 2019* | Construction | Recommendation rating: 10.0/10 > > **Pros**: The many features, and ease of set-up and use. > > **Cons**: Can't think of a single bad thing to say. > > From the very first day I installed Chatra, it simply worked\! We started to receive chats from customers on our website, and our customers really appreciate receiving instant answers to their questions. ----- ### "Chatra helps you connect with buyers" — 5.0/5 > **Danielle** | *26 July 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I've tried lots of chat systems for our website and client websites. Chatra is perfect for Shopify stores and makes it so easy to respond to questions. The free version is great for most small businesses but if you get the paid you can actually be more strategic. I also love that it has desktop notifications. > > **Cons**: I had issues with my login and connections to shopify and somehow had two accounts setup. If you run multiple stores it can be confusing as it auto logs in. Once it was cleared up it worked fine. ----- ### "Basic chat program" — 5.0/5 > **ana** | *7 December 2018* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: The software is basic, but for a small business website is more than enough. Great value. > > **Cons**: On the free version you can't put yourself offline automatically. ----- ### "Excellent chat for your startup \!" — 5.0/5 > **Orlando** | *13 January 2018* | Recommendation rating: 10.0/10 > > **Pros**: Is very fast, easy to use and the managing dashboard is really good. We have been using it for almost 2 years. Also, it works perfectly on mobile which is good for our business and our users. The customer support also is very responsive. We feel like is a team working really hard on improve every month the product. > > **Cons**: The API could be a little bit better. They should let technological teams mold better the size of the things or customize some stuff. They also should offer different plan prices. > > A good chat for our startup at good price\! ----- ### "Great To Have But" — 4.0/5 > **Dawn** | *8 December 2018* | Accounting | Recommendation rating: 7.0/10 > > **Pros**: I like that the software allows you to integrate with Shopify and Facebook Messenger. The integrations allow me to be able to see the pages that my customers are exploring in my online shop and be proactive with a chat to offer help if the customer appears to be stuck. It also gives me the ability to see which blog post the customer is reading and offer to answer any questions. > > **Cons**: The operations were a little confusing. I wasn't quite sure if the cost for Pro was for an admin and one agent or if the admin was the one agent. There are additional charges for more than one agent, but the platform was not very clear about whether the 1 agent included, was for an agent outside of the admin. It was a bit annoying. > > Chatra helps me to communicate with my customers on the spot. Sometimes that results in sales, but usually, for me, it gives me the ability to build a rapport with my customers by being there and giving info when they need it. ----- Page: 1 / 19\ Next: [Next page](https://www.softwareadvice.co.uk/software/87014/chatra?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/87014/chatra) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data