--- description: Review of Olark Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Olark | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [Olark](/software/86990/olark) # Olark Canonical: https://www.softwareadvice.co.uk/software/86990/olark Page: 1 / 20\ Next: [Next page](https://www.softwareadvice.co.uk/software/86990/olark?page=2) > Olark is a cloud-based live chat solution that enables businesses to interact with customers through their website. Key features of Olark include automated messages, team management, real time reporting, searchable transcripts and more. The solution also offers targeted chat, chat monitoring and analytics within a suite. Olark can integrate with the HTML code of the website and allows users to add live chat options across all website pages. The solution provides trigger-based chat feature, which allows customer agents and sales representatives to proactively start a chat session with website visitors. When live chat agents are not available, Olark takes messages from visitors so that agents can reach out to them later. Olark offers dashboards and customized reports to monitor agent activity and chat performance. Users can get a view of the customer service process to take decisions regarding customer satisfaction improvement. Services are offered on a monthly and annual subscription basis. > > Verdict: Rated **4.5/5** by 471 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 471 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Olark - **Location**: Ann Arbor, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: Try Olark for free. Scale Olark with your live chat team. $17 / month for 1 live chat operator. $49 for a team of 4 live chat operators. https://www.olark.com/pricing?rid=getapp - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Basque, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 103 more ## Features - API - Activity Dashboard - Autoresponders - CRM - Canned Responses - Chat/Messaging - Collaboration Tools - Customisable Branding - File Sharing - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-Time Monitoring - Real-Time Notifications - Real-time Consumer-facing Chat - Reporting/Analytics ## Integrations (27 total) - Adobe Commerce - BigCommerce - Drupal - Drupal Wiki - Freshdesk - Google Analytics 360 - Groove - Highrise - Kanban for WordPress - PrestaShop - Salesforce Marketing Cloud Account Engagement - Salesforce Sales Cloud - Segment - SeoSamba WordPress Enterprise - Shift4Shop ... and 12 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software) ## Alternatives 1. [WhatsApp](https://www.softwareadvice.co.uk/software/285733/whatsapp) — 4.7/5 (16296 reviews) 2. [Slack](https://www.softwareadvice.co.uk/software/154669/slack) — 4.7/5 (24046 reviews) 3. [LiveChat](https://www.softwareadvice.co.uk/software/27068/livechat) — 4.6/5 (1715 reviews) 4. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [Tidio](https://www.softwareadvice.co.uk/software/157633/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Easy to use, Easy to Integrate" — 5.0/5 > **Kevin** | *19 March 2019* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: As an online marketer, one of the best things about Olark is that it integrates well with most anything and is actually trackable. The fact that I can track chat conversions within ad platforms is a huge plus for me. > > **Cons**: There wasn't much that I didn't like about OLark to be honest. ----- ### "A best solution to chat with customers on live website" — 4.0/5 > **ELDHOSE** | *27 March 2019* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Olark is the best application to chat with customers and to engage with them so that we can generate more sales, Olark is also a great tool to manage the users who are currently visiting our website and to have their issues solved on real time. We are using the tool to solve issues which our customers raise when they visit the website. Olark seems to fulfill all our needs are we are happy with it. > > **Cons**: The main issues is that the chat has a delay of more than 2 minutes, this makes the customers annoying. Please try to fix this issue asap. > > With Olark we can manage all our customers and to have reduce our issues on the website in a higher manner. Olark is a great tool to manage all our needs. ----- ### "Olark is cool" — 5.0/5 > **Dillon** | *29 January 2019* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Gets the job done at a very affordable price\! Our customers can easily get in touch with us via live chat. > > **Cons**: Lots of down time and limitations to the features. I'm not sure you can still only send images one way and only big blocks of texts. Page breaks would be nice... ----- ### "Olark = powerful tool for teams" — 5.0/5 > **Brandie** | *21 December 2018* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Olark was simple to install, integrates well with our Wordpress website, and it was easy for our service reps to use. The best part about Olark from a business standpoint is the chat log. You can audit all chats, which will allow you to train operators on best practices for chat. You can also see how many chats go unanswered and when, and try to figure out why. > > **Cons**: My only complaint is that I wish it integrated better with HubSpot. > > Very easy to use. Great visibility to customer experience with your business. ----- ### "Easy to use and very open-ended" — 5.0/5 > **Sean** | *11 April 2018* | Internet | Recommendation rating: 10.0/10 > > **Pros**: UX is easy to follow. Love that we can use extensions such as Upscope. Integrates right into our website and customers love it too. Definitely, recommend this one to anyone looking for a great chat service for direct contact with your users. > > **Cons**: Can't think of anything. It's been down one time since I started using it and it was a very short down period. There was a small popup to explain. If I had to recommend one thing, I wish the alert was a bit larger. At first glance, it looks just like something not important so you skip over it but they do attempt to tell you. So I give them points for that. > > Customers have full access to get help right away. Huge bonus for our product. Aside from social media, this is an immediate way for people to get assistance. ----- Page: 1 / 20\ Next: [Next page](https://www.softwareadvice.co.uk/software/86990/olark?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/86990/olark) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data