--- description: Review of Birdeye Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Birdeye | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Reputation Management Software](/directory/4509/reputation-management/software) > [Birdeye](/software/86768/birdeye) # Birdeye Canonical: https://www.softwareadvice.co.uk/software/86768/birdeye Page: 1 / 30\ Next: [Next page](https://www.softwareadvice.co.uk/software/86768/birdeye?page=2) > Birdeye is a cloud-based marketing and reputation management platform built for multi-location businesses, from small operations to large enterprises across healthcare, financial services, retail, automotive, home services, real estate, dental, legal, and food and beverage industries. The platform consolidates reviews, listings, social media, surveys, messaging, payments, and analytics into a single dashboard, removing the need for separate tools. AI-powered agents automate review requests and responses across 200+ sites, sync business profiles to 50+ directories, schedule social posts, run email and SMS campaigns, and manage customer conversations from a unified inbox. A search visibility tool tracks brand presence on AI-powered engines including ChatGPT and Google Gemini. Reporting and sentiment analysis tools help businesses benchmark reputation and monitor performance across all locations. Birdeye connects with 3,000+ third-party systems including Salesforce, HubSpot, and QuickBooks, and supports enterprise governance through role-based permissions and audit trails. The platform is accessible via web browser and iOS and Android mobile apps. Support is available through a knowledge base, live chat, email, and phone. > > Verdict: Rated **4.7/5** by 706 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 706 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Birdeye - **Location**: Palo Alto, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Contact BirdEye directly for detailed pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, France, Italy, Mexico, Netherlands, New Zealand, Puerto Rico, United Kingdom, United States ## Features - 2-Way Messaging - @mentions - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Audience Targeting - Augmented Analytics - Automated Publishing - Automated Responses - Autoresponders - CRM - CRM Integration - Calendar Management - Campaign Analytics - Campaign Management - Campaign Scheduling - Canned Responses ## Integrations (116 total) - 1CoreSolution - 8am MyCase - Adeptive - AgencyAnalytics - Agentforce Marketing (formerly Salesforce Marketing Cloud) - Agentforce Sales (formerly Salesforce Sales Cloud) - Apple - Authenticom - Booker - Booker - Buildertrend - Canva - CareCloud Charts - CareStack - ChatBot ... and 101 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Reputation Management Software](https://www.softwareadvice.co.uk/directory/4509/reputation-management/software) ## Related Categories - [AI Content Creation Platforms](https://www.softwareadvice.co.uk/directory/5340/ai-content-generation-platforms/software) - [Review Management Software](https://www.softwareadvice.co.uk/directory/4285/review-management/software) - [Conversational Marketing Software](https://www.softwareadvice.co.uk/directory/4671/conversational-marketing/software) - [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software) - [Social Media Management Tools](https://www.softwareadvice.co.uk/directory/1666/social-media/software) ## Alternatives 1. [ReputationStacker](https://www.softwareadvice.co.uk/software/302386/reputationstacker) — 4.9/5 (57 reviews) 2. [Trustpilot](https://www.softwareadvice.co.uk/software/364802/trustpilot) — 4.5/5 (1206 reviews) 3. [GiveMe5.ai](https://www.softwareadvice.co.uk/software/186583/GiveMe5-ai) — 4.7/5 (86 reviews) 4. [Brand24](https://www.softwareadvice.co.uk/software/24347/brand24) — 4.7/5 (255 reviews) 5. [Hootsuite](https://www.softwareadvice.co.uk/software/137620/hootsuite) — 4.4/5 (3803 reviews) ## Reviews ### "Great software for any small business" — 5.0/5 > **Shrina** | *28 March 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Easy to use for businesses as well as clients. We have received a significant increase in reviews The chat feature has changed our business for the better. > > **Cons**: The contacts don’t always migrate properly. Sometimes it only transfer a email or phone number but not both > > My overall experience has been great and I would highly recommend it ----- ### "Highly recommend" — 5.0/5 > **Lacy** | *4 September 2025* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: We love that Birdeye helps us with our online presence by giving our patients the option to leave a review for us if they had a great experience, but it also allows them to give us direct feedback if they didn't have a great experience. We have always had great customer support anytime we had a question regarding our account. > > **Cons**: We don't have anything we don't like about Birdeye. Our experience over the past 5 years has been great. > > Our overall experience with Birdeye has been great and we are happy we found them. Before we found Birdeye our online reviews were really struggling. ----- ### "Excellent Service, a must have for dental offices" — 5.0/5 > **Elijah** | *28 June 2022* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: The software is extremely user friendly. It takes the place of an entire team member if you ask me. > > **Cons**: The app needs some tweeks, but thats all I would say. > > Very Satisfied ----- ### "Powerful SEO and Review Management Platform" — 5.0/5 > **Susana** | *20 May 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Birdeye is an excellent tool for managing local SEO and reputation. We’ve seen major improvements in our visibility across search engines and directories. The platform makes it easy to request and respond to reviews, monitor listings, and track performance—all in one place. We use it with all our clients and have seen significant improvements. It is so simple to use. It even has AI reviews, surveys, and campaigns that help us reduce labor work and reach the leads more easily to get good reviews. > > **Cons**: The dashboard can feel a little overwhelming at first due to the number of features, but once you're familiar with it, it’s extremely powerful. A bit more customization for reporting would be great. > > Our overall experience has been fantastic. Birdeye has become a key part of our digital marketing strategy, especially for multi-location businesses. We've noticed more reviews, better Google rankings, and stronger engagement. Their support team is responsive and knowledgeable, which makes setup and troubleshooting easy. ----- ### "Makes a Difference" — 5.0/5 > **Clara** | *1 April 2026* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: It’s honestly super to the point and easy to use\! We stopped using BirdEye for a second and went back within months. We truly could see the difference without the platform. > > **Cons**: It’s hard to say. The reason we left was because of the price and a new marketing company we switched to. But it wasn’t worth leaving BirdEye. ----- Page: 1 / 30\ Next: [Next page](https://www.softwareadvice.co.uk/software/86768/birdeye?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/86768/birdeye) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data