Replicon

Pros

Reporting showed us which customers were being visited ( and which weren't) with a customer report we created for them.

Cons

Had to ask support to open up some features, like Dashboard for instance, it's a free feature so should just be there when you sign up.

Alternatives Considered

Reasons for Switching to Replicon

Pros

Resource Management Feature and Power BI integration. Integration from Salesforce.

Cons

Some features from Gen3 were lost specially on the Project Admin side of things. Hopefully these features will be brought back. Sample: Consolidated task view.

Pros

Good software for Time tracking, expenses et timeoff

Cons

Project management, ressource management.All the project management modules that don't talk to each other cause problems in data analysis and management. The lack of flexibility, the impossibility of configuring it to our needs. The lack of customization according to our business policies opens the door to many errors. The way the software is designed to do its own analysis and interpretation of our data causes incongruities in the data, and it's impossible to turn these options off.

Pros

Customization - being able to add custom fields and report on them without the need of development.

Cons

Daily and weekly submissions which also require approvals. The system also needs approvals to happen on both levels. This is an area we would like Replicon to consider. Holiday calendar changes - tracking by date when an individual moves to a different holiday calendar. Fixed monthly billing - if the system did not need to wait until a month is completed for billing to populate into reports. We had to add a custom field in order to see our fixed type projects billing if we wanted to pull a report during the course of the week.

Pros

What we like most about Replicon is the ability to create a detailed way for staff to capture the projects they are working on.

Cons

What I like least about Replicon is sometimes as the administrator, it can be a little challenging figuring out how to do some of the most basic things in the system.