About EngageBay CRM

EngageBay is an integrated marketing, sales, support and CRM solution designed to help small to midsize enterprises acquire, engage and convert website visitors into customers. The cloud-based platform lets businesses use marketing tools to build relationships with customers and retain them for a lifetime. Features of EngageBay include email marketing, landing pages, live chat/helpdesk, ticketing, telephony, appointment scheduling, contact management and more. It comes with a built-in CRM, which allows firms to manage and track all activities across customers, leads and deals as they proceed through pipelines. Additionally, it provides marketing capabilities for users to generate leads through automated email templates, customizable forms/popups, social media engagement and more. EngageBay enables businesses to use Zapier and Xero integration to connect the platform with several third-party applications such as Salesforce, Intercom, MailChimp, Hubspot and more. Pricing is available on monthly subscriptions and support is extended via documentation, phone and email.
EngageBay CRM Software - EngageBay landing pages screenshot
EngageBay CRM Software - EngageBay email contacts screenshot
EngageBay CRM Software - EngageBay contact details screenshot
EngageBay CRM Software - EngageBay forms screenshot
EngageBay CRM video
EngageBay CRM Software - EngageBay landing pages screenshot - thumbnail
EngageBay CRM Software - EngageBay email contacts screenshot - thumbnail
EngageBay CRM Software - EngageBay contact details screenshot - thumbnail
EngageBay CRM Software - EngageBay forms screenshot - thumbnail

EngageBay CRM pricing

EngageBay CRM has a free version and does not offer a free trial. EngageBay CRM paid version starts at US$14.99/month.

Starting Price:
US$14.99/month
Free Version:
Yes
Free trial:
No

Alternatives to EngageBay CRM

EngageBay CRM Reviews for UK Users

Feature rating

Value for Money
4.7
Functionality
4.6
Ease of Use
4.5
Customer Support
4.8
5 reviews of 874 View all reviews
Matteo
Matteo
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/01/2025

One of the best, complete and affordable crm and mail automation tool in the world

It's simply the easiest, complete and affordable email automation tool I ever used. That is why I suggested it to many of my customers.

Pros

It is simple, complete and easy to use. Also it is very affordable.

Cons

It's easy to make mistakes while setting email sequences

Yashwanth
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/12/2024

EngageBay - The only CRM you need

It is a quite good and satisfying CRM out of all the platforms out there!

Pros

It is really easy to use CRM! Would recommend this to any user.

Cons

I didn't like the UI of the platform initially, but it proved to be very efficient

Alternatives Considered

HubSpot Marketing Hub

Reasons for Choosing EngageBay CRM

Due to the pricing of the other products vs ease and usability of engagebay

Switched From

Salesforce Sales Cloud

Reasons for Switching to EngageBay CRM

Pricing, ease of usage, adaptability and the functionality
Rob
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Functionality
1
Ease of Use
1
Customer Support
2

1
Reviewed on 28/11/2024

Look elsewhere

We have had continual problems trying to be productive using this service. Nothing is straighforward and there are strange side effects and bugs. Online documtation is very poor, so you have to ask almost everything via support. Support chat is fast but low quality. Support tickets are better but they close them without resolving anything so you have to keep bugging them.

The most disappointing feature was automations, where they have only limited things that can trigger an automation and limited choices for what the automation can do. You can have multiple automations but there is no priority between them so you end up having to just have one very large one. Not designed or implemented well.

It is completely unacceptable that customer support tickets in the Support section are not reliably showing up in saved views.

Sounds good on paper but in practice it is not there. Look elsewhere.

Pros

Combines marketing automation, CRM, and ticketing system.

Cons

Nothing is straightforward, there are numerous bugs and poor design decisions, ticket views are unreliable (sometimes do not show all matches!).

Response from EngageBay

Hi Rob,

Sorry to know about your experience. The team is already working on adding the triggers and they should be live in a couple of days. We will let you know once the triggers are added.

Please reach out to our support to share any further feedback you may have and we would be more than happy to work on them.

Replied 06/12/2024
Kim
  • Industry: Publishing
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/12/2024

Love Engage Bay

I love it. I have been using it since February 2024, having come over from Hubspot, and it's just much easier to use, doing all the same things, for about 1/4th the price. The customer support is awesome. Rarely can I not get help when I need it, and I always get what I need handled. They are a great team at Engage Bay, and I'm really happy I moved over to it.

Pros

Everything. It's just a super simple CRM to use and I love using it as do my 5 salesmen that work with me.

Cons

Not much at all. I rarely run into problems with it, actually.

Tolga
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/12/2024

EngageBay: Simple, Affordable, and Effective

We’ve been using EngageBay for over 2 years now, and it’s been a game-changer for our business. It’s super easy to use, and having everything (CRM, email marketing, sales tools) in one place makes our work so much simpler.

The email campaigns are a breeze to set up, and we love how we can track everything in one dashboard. Their support team has always been helpful and quick to respond whenever we needed them.

Best of all, it’s affordable — way better value than some of the "big name" CRMs out there. If you’re looking for a straightforward, budget-friendly solution that actually works, we definitely recommend giving EngageBay a try

Pros

All-in-One Solution: Combines CRM, email marketing, sales, and support tools in one platform.
User-Friendly Interface: Easy to navigate, even for non-technical users.
Affordable Pricing: Offers great value compared to other CRM tools.
Email Marketing Made Easy: Simple drag-and-drop email builder with automation options.
Excellent Customer Support: Responsive and helpful support team.
Customizable Workflows: Create automated workflows to save time and boost productivity.
Detailed Analytics & Reporting: Track and measure campaign performance with ease.

Cons

Learning Curve for Advanced Features: Some advanced features require a bit of time to master.
Limited Customization for Reports: Customization of reports could be more flexible.
Mobile App Limitations: The mobile app could use more functionality.
Occasional Bugs/Glitches: Like any software, there are rare instances of small bugs.

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