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About EngageBay CRM
EngageBay is an integrated marketing, sales, support and CRM solution designed to help small to midsize enterprises acquire, engage and convert website visitors into customers. The cloud-based platform lets businesses use marketing tools to build relationships with customers and retain them for a lifetime.
Features of EngageBay include email marketing, landing pages, live chat/helpdesk, ticketing, telephony, appointment scheduling, contact management and more. It comes with a built-in CRM, which allows firms to manage and track all activities across customers, leads and deals as they proceed through pipelines. Additionally, it provides marketing capabilities for users to generate leads through automated email templates, customizable forms/popups, social media engagement and more.
EngageBay enables businesses to use Zapier and Xero integration to connect the platform with several third-party applications such as Salesforce, Intercom, MailChimp, Hubspot and more. Pricing is available on monthly subscriptions and support is extended via documentation, phone and email.
EngageBay CRM pricing
EngageBay CRM has a free version and does not offer a free trial. EngageBay CRM paid version starts at US$14.99/month.
Starting Price:
US$14.99/month
Free Version:
Yes
Free trial:
No
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EngageBay CRM Reviews for UK Users
Feature rating
5 reviews of 808
View all reviews
David
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 30/09/2022
Great Value and Service
Pros
It's developer-friendly - important when you want to customise something like a contact form or email.
It's very easy to navigate and figure out.
Support is great - very fast and helpful.
It does so much for such a reasonable cost compared to competitors.
Very stable and reliable.
Cons
Some features are a little rough around the edges - reporting, for example. It would be great to see their reporting capabilities improved. At the moment I rely on exporting raw csv data and transforming that data before I can report on it.
Reasons for Choosing EngageBay CRM
It did far more than Mailchimp for a similar price.Switched From
MailchimpReasons for Switching to EngageBay CRM
Price, but also the initial experience of using their free account - which has a lot of features.
Jason
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5
4
Reviewed on 12/07/2024
This Is A Great Initial CRM For Start-Ups and Growth Phase Businesses
I have a lot of experience with Hubspot and Sales Force. I really liked the functionality of Hubspot, however the pricing for that was way to high for the current company that I work for. Engagebay delivers most of the same features, though some of the workflow is different. There is also a learning curve with any new CRM.
Pros
Engagebay does a great job with contact management, emails, and call lists at an very affordable price. It does what other of the big name CRMS do, at a fraction of the price
Cons
There are some things I would like to streamline with this CRM such as putting in a contact note without having to go all the way into a contact under a note. It would be nice to be able to be able to edit a note or task from the contact list screen, rather than having to go all the way into a contact.
Alternatives Considered
HubSpot CRMReasons for Switching to EngageBay CRM
Pricing, Great Response by your sales team. This gave us the features that we were looking for, while fitting our budget. We will be making some changes within the next year to our plan and seats as there will be a need to adjust and integrate more features
Verified Reviewer
- Industry: Internet
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
-
Review Source
Value for Money
1
Features
1
Ease of Use
2
Customer Support
1
1
Reviewed on 14/09/2021
Absolutely horrible!!
I've setup a "Sequence" with 3 emails to be sent before holding my Webinar and thought everything was ok and went on.
Just to come back on the day of the Webinar to see that nothing was sent and every contact was hard bounced. Yes every single one of them.
Furthermore I couldn't send any email broadcasts to the contacts either. So mainly I was left with leads for my Webinar which I couldn't even use, were it up to Engagebay.
The support team's solution? Purchase credits to "verify the contacts" to be able to use them.
So besides making me lose my time, not delivering the emails and rendering all my contacts useless they want me to purchase something for it to actually work??
Absolutely disgusting and shameful business practices!
They then tell me that the problem is not on their end and insist that every contact has an invalid email address.
With another similar service I sent the emails with ease. Out of all the contacts, only 4 bounced.
Engagebay has set me back a lot with this.
Avoid at all costs!
Pros
At first I liked what it offered for the free plan (things that other similar services didn't offer for free).
Cons
It doesn't work at all and the support team asks you to purchase credits for it to work.
Response from EngageBay
Hi there, sorry to know about your experience with EngageBay.
Just to bring to your notice, a hard bounce happens only when the email address is invalid. It looks like that is the case here. If the email address is invalid, there is nothing we can do from our end to avoid a hard bounce.
To prevent such cases, we recommend all our users to verify all the emails they have on the list. Please note that we do not provide email verifier service ourselves and hence recommend other 3rd party solutions.
Seems like the other service you used has a built in validation service and hence the bounces were limited.
I would recommend you to send an email to [email protected] including the registered email address for your account and we can check what may have caused the bounces, though we are certain that it was due to the emails being invalid, we could always cross check.
Replied 24/09/2021
Kevin
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
0
4
Reviewed on 01/06/2024
A dizzying array of tools in a nice, integrated package
Overall it's been quite nice. It is an incredibly capable platform with lots of room to grow into.
Pros
The simplicity of connecting the API, the tracking tools, and the way that it manages to somehow pull together all the complex features needed into a single package and somehow make it appear that it's less complex than it really is. The capabilities here are astounding, but if the more complex things aren't needed, the system remains simple and straightforward.
Cons
It would be nice to be able to hide the links, tabs, and menus to things that aren't being used and re-add them if we decided to use them later. Also, the social media marketing only covers Facebook, Twitter, and Instagram. I'd really like to have a much wider selection.
Reasons for Choosing EngageBay CRM
I was actually testing both simultaneously having ruled out several others already. This platform is just much easier to get going on with far less customization needed. But the ability to customize is there if I do need it.Switched From
Zoho OneReasons for Switching to EngageBay CRM
It's a powerful platform with simple payment structure
Denise
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3
5
Reviewed on 26/08/2024
Best CRM i've ever used
I've used other CRM but this is the one that is hands down the best.
Pros
It helps me automated sending emails to clients
Cons
the free version should include more function.
