About Frazer

Frazer is an on-premise dealer management software that assists used car dealerships with accounting and inventory management. Its key features include form management, tax calculation, prospect management, a customer database and sales tracking. The application comes with a module, which allows teams to add vehicles and costs, search the vehicle screen and create inventory reports. Managers can use this system to enter and track vendors, repairs and recon costs and check for recalls. Finance teams can track costs and payments associated with vehicles, record deposits, print checks, reconcile bank statements and generate income statements and balance sheets. Further, team members can track customer payment schedules and set up recurring payments. Frazer integrates with third-party applications such as AutoCheck, Carfax, Equifax, Quickbooks and more. It is available on a monthly subscription and support is provided via phone, email and online help desk.
Frazer Software - Frazer Bill database
Frazer Software - Frazer Bill dashboard
Frazer Software - Frazer Inventory management
Frazer Software - Frazer Bill database - thumbnail
Frazer Software - Frazer Bill dashboard - thumbnail
Frazer Software - Frazer Inventory management - thumbnail

Frazer pricing

Frazer does not have a free version but does offer a free trial.

Free Version:
No
Free trial:
Yes

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Frazer Reviews for UK Users

Feature rating

Value for Money
5
Functionality
4.5
Ease of Use
4.5
Customer Support
4.5
5 reviews of 115 View all reviews
Patti H.
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/04/2021

Frazer is the an important part of any auto dealership

Length of time a vehicle is on the lot is easy to track with this software. I am able to keep a reign on floorplan expenses too.

Pros

Ease of use and the customer service area. If you need anything - just call. They are informed and ready to help!

Cons

I would like to not add a new vendor for purchases from an individual. It would be easier if you just had an option to select individual and add information from that screen

Response from Frazer Computing

Hi Patti,
Thank you kindly for the thoughtful review and we're glad to be able to help support Modern Day Motor Cars. It seems like you're really making the most out of Frazer, including using our Accounting features, which also puts a smile on our faces. To return the favor, we'd like to let you know that you can now enter a "One-time Vendor" for your bills that should make individual transactions quicker and easier to record in Frazer. As always, you're welcome to contact one of our knowledgeable support techs at 888-963-5369 if you should have any questions.

Replied 03/05/2021
Michael H.
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/09/2020

Why I have used Frazer DMS software for over 20 years

I have never in over 20 years encountered an issue with Frazer DMS software that couldn't be reconciled with a simple call to the help desk.

Pros

Their support team is ready and able to help us with any question, whether it is about a specific report or function, like handling a repo within the system, or an accounting question. Their support team is ready and able to help. The program is straight forward and ergonomically design with common sense and ease of use at the forefront.

Cons

That [SENSITIVE CONTENT HIDDEN] moved from Atlanta to New York state

Response from Frazer Computing

Hi Michael,
We appreciate your feedback and thank you for the great review! Here's to another 20+ years of working together to help provide the quality software and customer service that independent dealers should come to expect!

Replied 28/09/2020
Rush D.
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/04/2021

Thanking [SENSITIVE CONTENT HIDDEN] in the computing Dept. For going beyond everyone else.

I needed help with expanding a couple of forms for our By Here Pay Here car lot. Other service reps (99% of the time are on the ball and extremely helpful) could not help with typing up a form. However I was transferred to [SENSITIVE CONTENT HIDDEN] and BOY! Lucky me. He was very helpful and where 2 other reps had said no...he said yes and did the task in the same few hours and emailed it to me for my review. Are you kidding? This rep is an asset to Frazer. I am really appreciative of his can do attitude and customer service mind set. People like him are a breed apart. [SENSITIVE CONTENT HIDDEN]. Thank you. This is the only other way to let your company know what diamond they have in you. Be proud of your work. You earned it with me. Have a blessed day.

Pros

Ease of use. Simplicity of the program and decent client care.

Cons

Realy not much to dislike. If I had to say something then, the customer service at times will not think outside the box to help the client until you ask for management

Response from Frazer Computing

Hi Rush,
Thank you kindly for the great feedback. It's good to know you find Frazer easy to use and can find the help you're looking for immediately 99% of the time. With regard to that 1%, forms can be a tricky topic due to the inherent legalities that come with them. This is why our support techs recommend submitting custom forms directly to our forms department for review from within Frazer's built-in Form Request feature. That being said, you are correct, [SENSITIVE CONTENT HIDDEN] is a gem that exemplifies the Frazer way and we're glad to hear you treasure his work as much as we do!

Replied 07/05/2021
Naomi A.
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
2

3
Reviewed on 01/08/2019

Not User-friendly but great price

It was nice to have a software to enter all sales and purchases, however,all the necessary information I felt was needed wasn't available. There ended up having to be lots of notes taken on the deal jacket to make sure all details were recorded.

Pros

Great price, especially when we were first starting out and didn't have much extra funds available.

Cons

It wasn't user friendly. It didn't have fields where we could enter how the customer paid (cash, credit card, cashier's check, etc.) and when. I could access it remotely if I was at home, however, if one of my employees was in the software I had to wait until he was done.

Response from Frazer Computing

Hi Naomi, thanks for the feedback! If you'd like to learn how to enter customer payment types (or anything else), please reach out to our support team by phone, chat, or email. If your employees have the need to access Frazer from outside the office, you may be a candidate for online Hosted Frazer, which would eliminate that remote sharing. I hope that helps!

Replied 05/08/2019
Kevin K.
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/03/2021

Frazer Keen Review

Great software, easy to use, good price point for small car lots and buy here pay here car lots.

Pros

I would say best part if the uploading of photos to the advertising companies with ease. This is probably the best part about the software. The forms that come with it are also user friendly.

Cons

The software itself is a little antiquated as far as the interface. It does get the job done but it will look like software from the 90s.

Response from Frazer Computing

Hi Kevin,
Thank you kindly for the great review. We appreciate that you are making good use of our various vehicle uploads to help make managing your inventory easier. There are more vendors and partners being added all the time and we welcome you to give us a call at 888-963-5369 if you want to hear more about some of our other integrations for things such as inventory valuation guides, credit checks, text messaging, customer financing, and even free subscriptions to satellite radio for you and your customers!

Replied 01/04/2021

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