About JIRA Service Management
JIRA Service Management pricing
JIRA Service Management has a free version and offers a free trial. JIRA Service Management paid version starts at US$0.00/month.
Alternatives to JIRA Service Management
JIRA Service Management Reviews for UK Users
Feature rating
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
No 1 ITSM tool
It has drastically reduced time of incident and fixing that issue in a streamlined way and faster. It also helped us to record all the activity during the fix thus helping us to fix the same issue in future more quickly,
Pros
I like the alerts and current status of the ticket. I really like the ticket management activity on cloud. Workflow is easy to learn and understand. It helped use to reach client expectation. Good categorisation of issues.
Cons
Customer support sometimes are taking longer time to respond to the issues.
- Industry: Insurance
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Life Savior tool for Agile Projects
JIRA is becoming one shop all for all project management needs.
It also act as a tracking warehouse for all project management and IT management activities in current agile world.
Scrum meeting actions and stories are easy to browse compared to other existing tools on premise.
JIRA is also efficient to manage code control versioning easily by rapidly varying requirements.
It saves a huge cost for placeholder for our IT Asset management when migrated from traditional software
Pros
JIRA service management is very use friendly software in day to day project activities.
JIRA has been excellent tracking tool for testing bugs, defects easily during entire project cycle.
It is very effective place holder for IT asset management and project management phases.
JIRA has capabilities to integrate with multiple ITSM management tools and reporting tools for effective reports and dashboarding.
Cons
New changes for html pages take little more time for loading when moved to production.
Version controlling sometimes create hiccups during rollback period.
Alternatives Considered
ConfluenceReasons for Choosing JIRA Service Management
JIRA is more user friendly and easy to mange across enterprise compared to Excel. Macros behaviors were pain points during maintenance but JIRA resulted as cost effective tool for corporates model.Switched From
Microsoft ExcelReasons for Switching to JIRA Service Management
It is more cost effective and user friendly software compared to Confluence. It is easy to track for scrum stories and follow agile approach to avoid standard documentation hours
- Industry: Financial Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Great for Smaller Businesses, not for the Large Enterprise
Pros
Service Management is very easy to get going "out of the box" for small organizations. We stood this up apart from our enterprise's main service management tool because we had special needs for our intake forms and this allowed us to do the customization needed without going through rigorous development through the enterprise level tool.
Cons
Form design for your main portal can sometimes be wonky, as navigating through the options takes a bit of getting used to and aren't the most intuitive at first. Workflows are also very simple and complex decision-making based on external data is not readily available.
Alternatives Considered
ServiceNowReasons for Switching to JIRA Service Management
Service Management ultimately was chosen because it integrated perfectly with our Jira instance and allows for seamless story/epic creation from internal customer requests, porting the information over was made very easy by this fact and the workflows you can create between the two are very useful.- Industry: Information Technology & Services
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
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Review Source
JIRA Service Management is excellent Saas Platform for your ready to use need & with other...
Overall good experience.
Pros
JIRA Service Managment is have lots of customization capability & also ready made template is also good. Ready made report is good but for accurate details need more tuning to the reports or create own customize report.
Cons
When reporting things come in picture that require customization. Also standard ticket type is not good enought for day to day use. So to configure all these need require experience user or consultant to understand your need & configure it.
- Industry: Renewables & Environment
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
Ok start, missing some key features
We have a ticket workflow for IT, so things are being tracked now.
Pros
Integration with other Atlassian products. Allowed us to start tracking IT issues and requests without having to bring on yet another tool.
Cons
Would like to be able to more effectively roll out custom support portals for our users, but no native support for custom URLs makes this more difficult. It's too easy for customers to browse around and find portals for other customers.
