Proliant

Pros

I can access my schedule and paycheck stuff in one place

Cons

Some of the UI is unintuitive. It's also hard to use it on mobile. Looking at my work schedule takes some figuring out.

Pros

We use Proliant to onboard new staff, benefits and talent acquisition. Having everything in one tool is great, ease of use. Also helps our hiring managers within talent acquisition to be able to pull up resumes for their positions without waiting for HR to filter through.

Cons

That it logs me out quickly, wish it would stay logged in longer.

Pros

We switched to Proliant for the electronic onboarding and because our last payroll had poor customer service. The price was fair and their platform was user friendly. Our overall favorite service was the electronic onboarding feature.

Cons

We had a good customer service rep for the first 6 months. The next one was terrible. Then we got [sensitive content hidden]. She was better but dropped the ball several time in the past 18 months. We had to escalate the poor customer service up, which took speaking with multiple people to get resolution. Our 1095-A's for 2022 were not completed accurately despite spending a large amount of time trying to work Proliant on the accuracy. Ultimately, we decided to leave due to the poor customer service but it wasn't until we gave notice and left that their real character was reveled. We paid the three month penalty to the tune of $1600 and were given 30 days to download our payroll reports, which we did. They are currently holding our Personnel records including our W4's, I9's, job descriptions, employee handbook acknowledgment and various policy and procedures for ransom, trying to extort more money for access to our records. Our attorney reviewed the service agreement and the term payroll reports is all that is used in the 30 day clause. There is no definition of what happens to the electronic signature forms that were obtained and paid for already during our monthly service when they were signed. I am absolutely appalled that Proliant would keep such important records for any business.

Alternatives Considered

Reasons for Choosing Proliant

Switched From

Reasons for Switching to Proliant

Pros

I like the ability to have everything in one place. Payroll, benefits, performance management

Cons

The customer support. The timeframe to respond to a challenge.

Alternatives Considered

Reasons for Choosing Proliant

Switched From

Reasons for Switching to Proliant

Pros

Applicant Tracking, Reviews, and Time and Attendance are all easy to use and have helped our company with putting a stop to using paper. It has been easy to navigate things and see how it works.

Cons

Reports in my opinion could use some improvement; some types of reports are not able to be run in Proliant and it causes a little frustration. The reports writer and library work well but could use some improvement in my opinion.

Pros

How timekeeping is integrated with the payroll side. Employees are able to make demographic, W-4 and various other changes themselves.

Cons

Getting state and local taxes set up in the system is A LOT of work. The way the system looks at a new salaried employee. For example: Our pay period runs the 1st - 15th. We have an employee start on the 16th (beginning of a new pay period). The system requires a pay rate to be in the system for the pay period prior to when they started in order to get the 1st - 15th payroll processed. The system should be able to see the pay rate and DOH is effective 5/16 and know this employee would not get a check for the 1st - 15th pay period.

Pros

They are so easy to work with and respond immediately!

Cons

Some of the software doesn't do what I'd like it to do.

Alternatives Considered

Reasons for Choosing Proliant

Switched From

Reasons for Switching to Proliant

Pros

What I liked most about Proliant is all of the time management, HR, and payroll is wrapped into one!

Cons

The separate window/link for "time management" makes it a little complicated to learn how to navigate and what is where.

Pros

I like the ease at which I can get Attendance Information. Like Accurals of Sick Time and Vacation Time.

Cons

I do not like the notification email that is sent to my supervisor to approve my time off.

Pros

From an end user perspective Proliant is fine. It reports details accurately, securely and in an easy to understand fashion. From an admin perspective Proliant has some quirks that make it a little finicky and harder to integrate with other systems.

Cons

It has redundant data fields in which some cases are populated and used but other cases are left blank. This has created confusion and mistakes that are easy to correct with training but seem like they could be avoided with some refinement to the product.

Pros

The ACA and Benefits have been great! The payroll system/employee information part has got some getting used to. It's different and has a lot of tabs compared to other software programs I have used.

Cons

Reporting- I already commented on this in the previous page and have talked to Proliant employees about it. I have to admit I have not had any follow up on the improvements you are making.

Alternatives Considered

Reasons for Choosing Proliant

Switched From

Reasons for Switching to Proliant

Pros

Most of the payroll features work well when an update doesn't break something

Cons

The timekeeping interface is a nightmare. It works well enough on it's own but the interface is not good. The customer support for the timekeeping feature is mostly non-existent.
The reports and report writer are not that great. The reports consistently leave employees out and you can't rely on the answers 100%. The report writer doesn't have cumulative total fields to create concise reports.
Much of the maintenance is not available to the administrator and you have to rely of support to update your tables for payroll and timekeeping; especially timekeeping.
Updates to software aren't adequately tested before turnover

Alternatives Considered

Reasons for Choosing Proliant

Reasons for Switching to Proliant

Pros

Best part about using Proliant is the integration all in one place.

Cons

The only issues we have ran into were communications with an account manager, which were fixed very quickly when we brought them up and addressed them.

Alternatives Considered

Reasons for Choosing Proliant

Switched From

Reasons for Switching to Proliant

Pros

Implementation was very easy
Payroll tool is straightforward
Report Writer is fantastic

Cons

PTO management - no forecasting, review of time tracked versus requested
Variable payees on payroll can be tough to manage occasionally (we have a 1099 payroll that runs once monthly, and the payees vary - often they won't show on the payroll and we have to add them every time)

Alternatives Considered

Reasons for Choosing Proliant

Reasons for Switching to Proliant

Pros

The report writer feature. I can create my own reports and pull from any and all information in the system.

Cons

I wish that we could receive an email when an employee is terminated. We miss sending information on garnishments, PTO payout, etc. in a timely fashion.

Alternatives Considered

Reasons for Switching to Proliant

Pros

I like the ease of use and process flows i.e., benefits enrollments feed over to payroll.

Cons

Can't think of one at the moment, it has been a positive experience all around.

Pros

Proliant works well for our company. It allowed us to automate payroll, and to be able to take the pressure of tax liabilities off of our staffs responsibilities. It has allowed us to be able to streamline our onboarding and termination processes.

Cons

The AOD Timeclock piece did not work for us. We have struggled with implimentation, due to having 5 account manangers in 6 months.

Pros

ease of data entry. Thorough reporting. Tax filing. direct deposit

Cons

nothing. I do not observe any problems.

Pros

Being able to use all of the elements of the payroll system, having a mobile app to share with employees that may not have a computer to use at home, integration with an onboarding company to capture applications and send communications to applicants without calling them each time, BSwift for capturing insurance information and enrollment

Cons

Again, I find the report system very frustrating & do not feel it is user friendly at all. I am not sure the solution as I am not an IT person, but there has to be an easier way to build reports.

Pros

Payroll processing is a breeze. If that is all you are using it for, you will love its ease of use and functionality. At the price point offered, it is a very economical choice for basic functionality.

Cons

Communication between Time & Labor and Ready Pay Online is lacking. Continued issues since day one that have still not been ironed out in regard to transferring employees to new locations, time off tracking, browser accessibility, and 401(k) integration, just to name a few.

Pros

With some training, this product is somewhat easy to use. Things aren't always in what we would consider the logical place, but once you get used to that, it's fairly easy to find your way around. We love the applicant tracking feature, and I appreciate the variety of reports I can get out of the ReadyPay system.

Cons

It can be confusing for employees, many of whom have to have one username and password for ReadyPay and a completely different username and password for NovaTime. I understand why that is, but it's frustrating for my employees. Setup was not nearly as easy as we were promised, and while much of that was due to the ancient system we were using previously, it was hard for our very small office to give it the time it required. There are still things that aren't quite to our specifications, and it's likely that they never will be.

Pros

We are so glad we switched to Proliant prior to the pandemic (and wish we had done it sooner!). It has been a lifesaver! Some of my favorite features: robust reporting, "Notifications" (we can use Proliant like an intra-web), availability of online training sessions, designated account manager.

Cons

I wish it could integrate directly with our POS system (but I know that is a big ask, and requires involvement from the POS company). I wish the "how to"/help/search was a bit more robust; I often cannot find what I am looking for that way (but I do have an account manager I can reach out to)

Pros

Using the software is easy. I like how you can edit the wizard fields to help create just what you need to enter a new employee. Easy to find the information that you need quickly by using the different tabs.
Excellent training options right from the software, you get the training any time you wish to view it.
Several useful reports are already created for use.

Cons

When the software is being updated you can lose some of the functions. They need to do more testing to make sure everything works before they launch it. Sometimes they go back and forth before they correct the issues or the server is down. It can be challenging at times.
When it works, it works great. Unfortunately, Payroll is time sensitive and when you need to use it, you need it to work properly.

Pros

Searching functions are great, everything in one place. We’ve had two successful trainings when adding new products to our lineup. The addition of two new entities went relatively smooth, [sensitive content hidden] was awesome. We’ve also had great help and success from [sensitive content hidden]. It’s too bad those types of people are not account representers.

Cons

Needs to be some way of telling if an employee is active or termed while searching. Better explanation on the reports you can run. Easier functionality for all entities.

Pros

Overall ease of use .................................

Cons

time clock's do not work very well. PTO accrual features do not work for our company. time and attendance seems mediocre compared to others. on-boarding could be better, reason we don't use, person that did the initial review wasn't very good