About Halp

Halp is a cloud-based information technology (IT) service desk solution that helps small to large enterprises resolve employee queries with an internal ticketing system. The centralized platform comes with a workflow engine, which enables employees to convert direct messages on Slack into trackable tickets and categorize them using customizable forms. Halp allows administrators to configure system settings, assign tickets to agents and add new admins on the platform. Employees can submit issues via email and add managers' email addresses to tickets for streamlining approval processes. Additionally, customer service agents can receive notifications on ticket updates and utilize the knowledge base to automatically retrieve multiple suggested responses, improving business operations. Halp facilitates integration with various third-party applications such as Slack, Jira, Zendesk and ServiceNow. Pricing is available on monthly subscriptions and support is extended via live chat, email and other online measures.
Halp Software - Halp customizable forms
Halp Software - Halp create tickets
Halp Software - Halp route tickets
Halp video
Halp Software - Halp customizable forms - thumbnail
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Halp pricing

Halp does not have a free version but does offer a free trial. Halp paid version starts at US$15.00/month.

Starting Price:
US$15.00/month See pricing details
Free Version:
No
Free trial:
Yes

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Halp Reviews for UK Users

Feature rating

Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5
1 review View all reviews
Randy T.
  • Industry: Health, Wellness & Fitness
  • Company size: 501-1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 09/01/2020

Great Product, Great People.

Every single person I have interacted with at Halp is passionate about the product and how it can help me. They are super supportive and knowledgeable, so not only do they listen to my feedback, but they have great ideas of how to use Halp fully with the other tools I have.

Pros

I am in an environment with Slack and Zendesk used heavily. I love that I now have these tied together in an easy way to be able to quickly push tickets without even having to go back to the web interface. There own ticketing system backend is ever improving and I fully intend to move my IT team off of Zendesk and over to Halp fully, hopefully within this next year. Also, the BetterCloud integration to be able to kick off workflows is AWESOME.

Cons

They did originate as BubbleIQ and have grown into what they are now. Because of this, the feature set it still growing. That is not a horrible Con, as they are actively growing the feature set and constantly seek input from customers to determine the best roadmap.

Victor B.
  • Industry: Construction
  • Company size: 201-500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 25/07/2021

Halp: filling the gap between the [email protected] email and a full helpdesk

Halp has been a great transition for us from a basic [email protected] shared mailbox. It's great value for money and inexpensive for what it does--we look forward to seeing how the product grows and how we will end up using it as we grow.

Pros

Halp made it super easy to set up our team to start processing tickets and most importantly helping our internal customers. The Microsoft Teams interface is slick, and since we're all on it, people are enjoying being able to directly interact with helpdesk resources through Teams. It was quick to setup and intuitive for us and our end users. We like the search interface's speed for helping us find similar issues and get up to speed quickly.

Cons

It's still pretty basic: reassigning a ticket in Teams isn't possible (use the web interface), it handles message attachments poorly, and sometimes we still have to dig out the original email that came into our helpdesk account to figure out what the request is about. No macro/frequently used text support.

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