Email Meter Enterprise

4.8
Overall rating
Reviews

4.8
Overall rating
Reviews
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About Email Meter Enterprise

The best way to track and analyze email response times, SLAs, sentiment analysis, shared mailbox analytics, and overall team's email productivity. Email Meter is an email analytics platform that provides custom analytics dashboards with metrics tailored to your needs, ensuring data quality to make data-driven decisions without changing the way you currently use email. We support Google Workspace and Microsoft 365. Schedule your demo today! Thousands of users and hundreds of customers trust us, including Fortune 500 companies like Fujifilm and Avery Dennison.
Email Meter Enterprise Software - See all your team's email metrics in an easy-to-understand dashboard
Email Meter Enterprise Software - Track your team's productivity, including individual performance on delegated mailboxes
Email Meter Enterprise Software - Use filters to segment your analysis
Email Meter Enterprise Software - Keep track of SLAs
Email Meter Enterprise Software - Analyze email data directly in your BI tool
Email Meter Enterprise Software - See all your team's email metrics in an easy-to-understand dashboard - thumbnail
Email Meter Enterprise Software - Track your team's productivity, including individual performance on delegated mailboxes - thumbnail
Email Meter Enterprise Software - Use filters to segment your analysis - thumbnail
Email Meter Enterprise Software - Keep track of SLAs - thumbnail
Email Meter Enterprise Software - Analyze email data directly in your BI tool - thumbnail

Email Meter Enterprise pricing

Email Meter Enterprise does not have a free version but does offer a free trial. Email Meter Enterprise paid version starts at US$400.00/month.

Starting Price:
US$400.00/month
Free Version:
No
Free trial:
Yes

Alternatives to Email Meter Enterprise

Email Meter Enterprise Reviews for UK Users

Feature rating

Value for Money
4.7
Functionality
4.4
Ease of Use
4.7
Customer Support
5
5 reviews of 19 View all reviews
Natalia
  • Industry: Philanthropy
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/08/2020

Get useful data, easily

My overall experience was great. When I had a question, the team was responsive, informative, and timely. The data was useful and allowed us to understand our email and business practices on a team and individual level.

Pros

What I liked best as the admin was being able to see my whole team's data side by side to see amount of emails for each person. The team and individuals had specific goals and the Email Meter data provided the metric. For example, we wanted to reduce internal email as a team and so we looked internal vs. external emails to understand how we were doing. Individuals had goals for increasing responsiveness, so we looked at and reply rates to see how quickly we were responding to clients. We were also able to see who each person was emailing the most to understand which clients we were interacting with more.

Cons

The paid version has more features than the free version. I think in the free version we could only get a few months history. We switched to the paid version to get more features, which included having access to the full history.

Daniela
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
5

4
Reviewed on 31/08/2021

Good tool!

It's been very good overall, especially every time I have contacted the CS team. Everyone is very open to feedback and it's good to feel heard.

Pros

How easy it is to ready data. It's very approachable and not intimidating at all. It's very easy to read and captivating.

Cons

The advanced filters: they are critical for us and unfortunately the workaround for saving this isn't good enough for us. I am looking forward to seeing an improvement in that sense!

Response from Email Meter

Hi Daniela, thank you for leaving a review! I'm glad to hear that you are
happy with the product. I'm excited to share that we're currently developing a new filtering system that's not only easier to use but also introduces an easy way to save reports!

Replied 08/09/2021
Chandler
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/08/2020

Simple solution to monitor email activity

Pros

After installing, I turned it on and easily began monitoring and producing reports on email activity without any complication.

Cons

I may be living in dreamland, but I wish I could monitor every user in my system for the same price. I also have delegated access of one inbox to many people. I wish I could idenitfy who was sending the emails out of the delegated account without additional fees.

Brian
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/08/2021

I'm so glad I found Emial Meter!

With Email Meter, we are able to have trackable KPIs for key team members and set realistic expectations for our team. It helps us stay on track and have better than average response time for those in our industry, of our business size and about of emails. Everyone I've interacted with on the Email Meter team has been a dream to work with and very helpful.

Pros

Email Meter is a saving grace! It helps us track our Average Response Time and is truly helpful with managing the amount of emails we are sending and receiving. When it "feels" like we are getting more emails than usual, we now have the stats to back it up and to make sure our resources are going to the right places. It was fairly easy to set up and I love the fact that you can have "off hours" and you can filter out specific email addresses or subject lines from your reports if you wish.

Cons

Setting up some of the filters took some time and concentration, but I was able to be successful with the help articles on the website.

Alternatives Considered

Zendesk Suite

Reasons for Switching to Email Meter Enterprise

Mostly the great cost and that it really only did what I needed it to do which was to track my emails for me.
Robert
  • Industry: Printing
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 19/04/2020

Email Meter

It is incredibly easy to use and gives me an excellent way to track our customer service response time. Exactly what I needed.

Pros

I like how easy it is to set up with just a few clicks and instantly get so much historical data.

Cons

It does seem expensive for a small business like ours. I do not like that I have to pay for my account just to monitor other accounts. I am not interested in tracking the response time in my email account, just or main customer service accounts.

Alternatives Considered

timetoreply

Reasons for Switching to Email Meter Enterprise

They required administrator access to our G Suite account and that would have been a pain to go through our corporate office.

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