--- description: Review of Dwolla Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Dwolla | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Payment Processing Software](/directory/4526/online-payment/software) > [Dwolla](/software/77991/dwolla) # Dwolla Canonical: https://www.softwareadvice.co.uk/software/77991/dwolla Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/77991/dwolla?page=2) > Dwolla offers digital payment technology that helps businesses of all sizes organize, scale and automate account-to-account payments in a secure environment. Dwolla’s payment platform powers billions of dollars for millions of end users every year through ACH, Real-time Payment and Push-to-Debit transfers. With a single API integration, innovations can be released faster and businesses can realize the cash flow advantages of having real-time access to their funds. Dwolla's payment solution was built to meet the digital demands of business today. From implementation and beyond, Dwolla's dedicated support helps businesses help hurdle technical questions, learn best practices and navigate the unknowns that one might experience building a payment solution. > > Verdict: Rated **4.3/5** by 43 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 43 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Dwolla - **Founded**: 2008 ## Commercial Context - **Pricing model**: Usage Based (Free version available) - **Pricing Details**: Competitive pay-as-you-go pricing and volume discounts for scale. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - ACH Payment Processing - API - Activity Dashboard - Alerts/Notifications - Customisable Branding - Data Import/Export - Data Security - Multiple Payment Options - Online Payments - PCI Compliance - Payment Fraud Prevention - Payment Gateway Integration - Real-Time Data - Recurring/Subscription Billing - Reporting/Analytics - Search/Filter - Status Tracking ## Integrations (2 total) - Plaid - Slack ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Payment Processing Software](https://www.softwareadvice.co.uk/directory/4526/online-payment/software) ## Alternatives 1. 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But overall it is good. ----- ### "Dwolla is an incredible platform for ACH Processing" — 5.0/5 > **Alexander** | *1 July 2022* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Dwolla has superb APIs for processing ACH payments of our customers. They also have the very best customer support. They have rapid turnaround and I know that when I send them a query I will get an immediate answer. I have used their competitors and their customer support was none existent. > > **Cons**: I would like better reporting tools on their site. > > I would highly recommend Dwolla for ACH processing. They have a very robust platform and incredible customer support. ----- ### "Dwolla Pay as You Go option has been a nightmare for us." — 1.0/5 > **Richard** | *31 March 2021* | Computer Software | Recommendation rating: 2.0/10 > > **Pros**: Payment facilitation between our clients and their clients. > > **Cons**: I was happy to learn that Dwolla had recently added a “pay as you go” option. This would allow our clients to now send payments to their clients as a referral incentive. We obviously don’t want to spend $2k/mo for their “scale”package as we will gradually be processing more and more payments over time. Therefore we decided to start with the “pay as you” go option and then planned to migrate once we were doing a higher volume of payments. We built out everything required with api’s and learned they needed us to submit an application before we could submit our mobile apps to the apple App Store. We submitted that several weeks ago and needed them to respond on an urgent timeline as our clients had urgent needs for their mobile apps to be released. We have contacted their support with zero response and have let them know of the urgency of the situation and it’s been crickets. (It’s still just sitting in their queue) Anyway, hoping to salvage a relationship here, as we like the functionality. Just incredibly disappointed with the customer service options. > > 90% negative at this point. ----- ### "Easy to Integrate and Work With" — 5.0/5 > **Mike** | *27 October 2021* | Pharmaceuticals | Recommendation rating: 10.0/10 > > **Pros**: The API services provided by Dwolla have been reliable. In the 3 years we have used them since going live we have not had any major system issues and have had no downtime in our solutions due to any service outages from Dwolla > > **Cons**: No major cons. We had a challenging and new use case for them to implement and didn't have any major issues when deploying ----- ### "Great software, great API, marred by mixed quality customer service" — 4.0/5 > **Aalok** | *31 October 2018* | Financial Services | Recommendation rating: 5.0/10 > > **Pros**: There are many things about the system that are great. The API and the documentation are excellent. The API is extremely robust, and the platform itself is easily navigable to perform actions manually. The ability to vet users by creating verified customer records is excellent as well. The initial sales conversation is great as well, and pretty much all expectations are answered. Even afterwards, having dedicated account managers and a dedicated slack channel are great. > > **Cons**: Getting through the legal review is an arduous process. Afterwards, support through the slack channel is a bit slow. There is no phone based support. After the phone conversations with sales, you cannot call them back for support. There is no phone based customer support. There is no phone based technical support. > > Overall the experience is good. Using Dwolla as a system for sending and receiving automated payments via ACH is the primary goal and purpose. Having implemented the API, we have achieved those goals. Also having our customers go through verification and becoming verified customer records solves a major point for us as well. That said, the negative points come into play when something goes awry and you need support, or someone to talk to, and the only thing you can do is put a message in the slack channel and wait ... ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/77991/dwolla?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/77991/dwolla) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data