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Aircall
About Aircall
Aircall is a cloud-based business phone and call center system that helps manage and streamline customer support and sales engagement operations. Designed for offices and teams in remote areas, it enables users to integrate the software with client relationship management (CRM) and helpdesk systems and manage calls directly from it.
Features of Aircall include voicemail, queueing, recording, shared call inbox, contact management, assign, tag and add comments. It allows businesses to form employee groups based on location, responsibilities, skill set and other attributes and create business strategies to facilitate team performance. Additionally, it provides phone numbers, which can be used to make calls from anywhere and get live feeds on processes.
Aircall integrates with 100+ third-party applications such as Salesforce, Hubspot, Zendesk, Pipedrive and Slack. Pricing is available on monthly subscriptions and support is provided via email, phone and chat.
Aircall pricing
Aircall does not have a free version but does offer a free trial. Aircall paid version starts at £25.00/month.
Starting Price:
£25.00/month
See pricing details
Free Version:
No
Free trial:
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Allison
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- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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5.0
Reviewed on 13/03/2025
Excellent cloud-based phone solution
Through Aircall, we can make and receive calls from any device (computer, mobile phone, or physical desk phone) via an internet connection. Features such as call transfers, conferences, shared notes, and tags allow our teams to work more efficiently. It also provides us with real-time metrics, such as wait time, call duration, and agent performance, which help us optimize our operations.
Pros
Aircall simplifies business communications by integrating phone calls, text messages, and collaboration tools into a single, easy-to-use platform. It does not require expensive hardware or complicated setups. It provides useful metrics to improve team performance.
Cons
I have no negative aspects to comment on about this platform.
Alex
- Industry: E-Learning
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
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5.0
Reviewed on 14/04/2025
Awesome Product!
Had a great experience as we used to use another system before where we had to type in each number manually. Now it is much quicker with click to dial.
Pros
Its so easy to use! We use it regularly at our job role and the ability to click a button next to each phone number saves so much time! Particularly useful when using click to dial and VOIP dialling.
Cons
Sometimes it can take a while to load and that can slow you down. But on the whole its very quick!
Response from Aircall
Hi Dana, and thanks for this 5-star review! I'm glad to hear that you're enjoying your Aircall experience so far! Knowing that the platform's ability to help your team save time with the click to dial feature is really great to hear. I also appreciate your feedback regarding load times and will report that back to the team. Thanks again, and please don't hesitate to reach out if you ever have any questions or need assistance! -Francis @ Aircall
Replied 21/04/2025
Verified Reviewer
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- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 1+ year
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2.0
Reviewed on 08/01/2019
Not functional
Pros
It makes phone calls, but that's about it
Cons
Too buggy. Impossible to mute on phone. Restarts everytime I change a headset. Low quality of sound. Hard to navigate the dashboard
Victor
- Industry: Airlines/Aviation
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
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5.0
Reviewed on 01/12/2025
Best calling software
Pros
This software tool is highly accurate and user-friendly. Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks.
Cons
nothing that I can find. This software tool is highly accurate and user-friendly. Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks.
Response from Aircall
Hi Victor,
Thank you so much for the kind review! We’re thrilled to hear Aircall feels accurate and easy to use, and that call history tracking is helping with your day-to-day tasks. We designed Aircall to keep conversations clear and workflows efficient, so it’s great to see that resonating.
If you ever have questions, please don't hesitate to reach out. We’re here to help. Thanks again for choosing Aircall!
Best,
Aircall Marketing Team
Replied 23/12/2025
Marvin
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
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4.0
Reviewed on 15/10/2025
Easy replacement for a traditional phone system
Aircall is out first voip software and ital works great and is definitely an improvement over manual phones and smartphones where you need to manage contracts and numbers
Pros
It’s an easy system to implement. The users can just use the desktop app or their phone. It integrated easily into our existing workflow and allows easy management of call cascading and forwarding.
We were also easily able to integrate some api calls from our proprietary software to start and read calls.
Cons
We tried to use the provided transcript but they were just wrong and generally of bad quality. Very unfortunate, but we downloaded the audio and did our own transcript
Response from Aircall
Hi Marvin,
Thank you so much for your kind review! We’re thrilled Aircall made it easy to replace your traditional phone setup, and that the desktop/mobile apps, call routing, and API integrations fit right into your workflow.
I’m sorry the transcript feature didn’t meet expectations. We’re actively working to improve accuracy, and I’ve shared your feedback with our product team. If you’re open to it, feel free to send us examples of the issues you come across, and we'll help figure out a solution.
If you ever have any other questions or feedback, feel free to reach out. We’re always happy to help. Thanks again!
Best,
Aircall Marketing Team
Replied 23/12/2025