--- description: Review of Aircall Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Aircall | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [Aircall](/software/77031/aircall) # Aircall Canonical: https://www.softwareadvice.co.uk/software/77031/aircall Page: 1 / 20\ Next: [Next page](https://www.softwareadvice.co.uk/software/77031/aircall?page=2) > Aircall is a cloud-based business phone and call center system that helps manage and streamline customer support and sales engagement operations. Designed for offices and teams in remote areas, it enables users to integrate the software with client relationship management (CRM) and helpdesk systems and manage calls directly from it. Features of Aircall include voicemail, queueing, recording, shared call inbox, contact management, assign, tag and add comments. It allows businesses to form employee groups based on location, responsibilities, skill set and other attributes and create business strategies to facilitate team performance. Additionally, it provides phone numbers, which can be used to make calls from anywhere and get live feeds on processes. Aircall integrates with various third-party applications such as Salesforce, Hubspot, Zendesk, Pipedrive and Slack. Pricing is available on monthly subscriptions and support is provided via email, phone and chat. > > Verdict: Rated **4.2/5** by 458 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 458 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Aircall - **Location**: New York, NY, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: £25.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Essentials: $30/user/month (billed annually) or $40/user/month (billed monthly). Professional call center features, unlimited inbound calls (toll-free excluded), integrations and API, smart queuing, phone support. Professional: $50/user/month (billed annually) or $70/user/month (billed monthly). All Essentials features, plus Salesforce integration, PowerDialer, advanced analytics and reporting, live call monitoring, unlimited concurrent calls, dedicated account manager and premium support. 1 number included in each plan. Add extra numbers on any plan for $6/month. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English, French, German, Italian, Norwegian, Spanish - **Available Countries**: Australia, Brazil, Canada, Chile, China, Colombia, France, Germany, India, Italy, Japan, Mexico, Portugal, Spain, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Archiving & Retention - Assignment Management - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Centre - CRM - Call Centre Management - Call Conferencing - Call Disposition - Call List Management - Call Logging - Call Monitoring ## Integrations (99 total) - ActiveCampaign - Allego - Alloy - Appy Pie - Avoma - BigCommerce - BigID.me - Bloobirds - Builder Prime - Bullhorn ATS & CRM - Bullhorn Time & Expense - Callingly - Chorus - Clari Copilot - Copper ... and 84 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software) ## Related Categories - [Predictive Dialer Software](https://www.softwareadvice.co.uk/directory/1758/predictive-dialer/software) - [Cloud Communication Platform](https://www.softwareadvice.co.uk/directory/4386/cloud-communication/software) - [Softphone Software](https://www.softwareadvice.co.uk/directory/1706/best-softphones/software) - [Call Tracking Software](https://www.softwareadvice.co.uk/directory/3509/call-tracking/software) - [Online Meeting Software](https://www.softwareadvice.co.uk/directory/852/online-meeting/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.co.uk/software/120988/ringover) — 4.7/5 (858 reviews) 2. [Convoso](https://www.softwareadvice.co.uk/software/2799/safesoft-contact) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.softwareadvice.co.uk/software/20027/chasedata) — 4.8/5 (314 reviews) 4. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [Nextiva](https://www.softwareadvice.co.uk/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews) ## Reviews ### "Great call software" — 5.0/5 > **Simon** | *9 February 2026* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: It’s a sick system with a good flow chart system for calls and call routing\! We’ve recorded some messages that it lets you play too. > > **Cons**: It’s expensive; and sometimes feels a little complicated for a small business but the functionality makes it worth while. > > Great software and a good level of product support form the Aircall team\! We’re long term customers and I don’t see us moving away. ----- ### "Best calling software" — 5.0/5 > **Victor** | *1 December 2025* | Airlines/Aviation | Recommendation rating: 10.0/10 > > **Pros**: This software tool is highly accurate and user-friendly. Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks. > > **Cons**: nothing that I can find. This software tool is highly accurate and user-friendly. Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks. ----- ### "Not functional" — 2.0/5 > **Verified Reviewer** | *8 January 2019* | Insurance | Recommendation rating: 0.0/10 > > **Pros**: It makes phone calls, but that's about it > > **Cons**: Too buggy. Impossible to mute on phone. Restarts everytime I change a headset. Low quality of sound. Hard to navigate the dashboard ----- ### "Aircall is all you need when making and receiving calls" — 5.0/5 > **Joseph** | *24 September 2025* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: Aircall is very easy to use and is very user friendly. It allows us to use it via app or via web. Authentication and login is is very secured only the user can use their credentials. Easy to make outbound and inbound and outbound calls due to the user-friendly interface. Call features are also very reliable especially when switching multiple phone numbers. Whenever issues arise, getting client support is also very reliable on the website. > > **Cons**: Aircall does not have the feature to recall your frequently used speaker and microphone device and you have to select it every time you login. > > It is a good and smooth experience overall. All features needed are readily available. It is also very easy to use. ----- ### "Easy replacement for a traditional phone system" — 4.0/5 > **Marvin** | *15 October 2025* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: It’s an easy system to implement. The users can just use the desktop app or their phone. It integrated easily into our existing workflow and allows easy management of call cascading and forwarding. We were also easily able to integrate some api calls from our proprietary software to start and read calls. > > **Cons**: We tried to use the provided transcript but they were just wrong and generally of bad quality. Very unfortunate, but we downloaded the audio and did our own transcript > > Aircall is out first voip software and ital works great and is definitely an improvement over manual phones and smartphones where you need to manage contracts and numbers ----- Page: 1 / 20\ Next: [Next page](https://www.softwareadvice.co.uk/software/77031/aircall?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/77031/aircall) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data