--- description: Review of NAPA TRACS Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: NAPA TRACS | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Car Repair Software](/directory/4261/auto-repair/software) > [NAPA TRACS](/software/76836/napa-tracs) # NAPA TRACS Canonical: https://www.softwareadvice.co.uk/software/76836/napa-tracs Page: 1 / 12\ Next: [Next page](https://www.softwareadvice.co.uk/software/76836/napa-tracs?page=2) > Napa Tracs is a business development and management application that provides technical tools for automotive repair shops. It helps in generating estimates and invoices using real-time data. Napa Tracs provides robust tools that work for single users, multi-users and even multiple shops. Marketing, accounting and other technical features are included in the solution. All of the technical details regarding spare parts or any other automobile-related information are accessible to owners through Napa Tracs' database. It enables users to access the system from mobile devices, which helps when tracking a vehicle’s service history and the contact information of the customer. Additionally, this platform helps automate bookkeeping tasks and plan marketing strategies. > > Verdict: Rated **4.2/5** by 258 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 258 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: NAPA Auto Parts - **Location**: Atlanta, US - **Founded**: 1928 ## Commercial Context - **Starting Price**: US$109.00 - **Pricing model**: Flat Rate - **Pricing Details**: Unlimited Estimates and Invoices Electronic Parts Ordering Parts Tech Integrated Ordering Mitchell 1 Flat Rate Labor Guide Calendars and Appointments Canned Jobs and Sub Estimates Inventory Management Vin Scanning Reporting M1 ProDemand Repair Information Integrated Time Clock Mitchell 1 Flat Rate Labor Guide Integrated Email System Integrated Marketing via email Cash Drawer Advanced Reporting Technician Productivity Fluid Capacities, Service Bulletins, Specs Free Learning Management System Unlimited Users Unlimited 2-way text messaging TRACSFlow And More\! - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Spanish - **Available Countries**: United States ## Features - Accounting - Activity Dashboard - Alerts/Notifications - Appointment Management - Appointment Scheduling - Billing & Invoicing - CRM - Chat/Messaging - Customer Database - Customer History - Data Import/Export - Electronic Signature - Employee Scheduling - Estimating - Inspection Management - Inventory Management - Job Tracking - Labor Cost Reporting - Labor Rates - Maintenance Scheduling ## Integrations (11 total) - 360 Payments - AutoServe1 - AutoVitals - Back Office Suite - OEC - PartsTech - ProDemand - QuickBooks Desktop - QuickBooks Online - RepairLink - TireConnect ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Car Repair Software](https://www.softwareadvice.co.uk/directory/4261/auto-repair/software) ## Alternatives 1. [ARI](https://www.softwareadvice.co.uk/software/97484/ari-auto-repair-invoices) — 4.6/5 (600 reviews) 2. [AutoLeap](https://www.softwareadvice.co.uk/software/120367/autoleap) — 4.8/5 (742 reviews) 3. [AutoRepair Cloud](https://www.softwareadvice.co.uk/software/29965/autorepair-cloud) — 4.9/5 (163 reviews) 4. [Shopmonkey](https://www.softwareadvice.co.uk/software/88459/shopmonkey) — 4.6/5 (263 reviews) 5. [Tekmetric](https://www.softwareadvice.co.uk/software/73872/tekmetric) — 4.7/5 (103 reviews) ## Reviews ### "TRACS Review Part 2" — 5.0/5 > **Mark** | *30 June 2025* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: They are constantly updating the platform while taking input from the end users. I have been selected to work on the TRACS Advisory Council. > > **Cons**: The parts process is still clunky and time consuming. While I understand the reasoning for the process, it is still time consuming. > > Overall, it is very good. With each new update, there are things getting addressed to make it work better. ----- ### "Watkins Truck & Trailer" — 4.0/5 > **Taylor** | *7 November 2025* | Automotive | Recommendation rating: 8.0/10 > > **Pros**: Napa Tracs is very user friendly. I like how the accounts payable is set up and the payment process works. We also really like the formating of the invoices and how they very clearly display the needed information > > **Cons**: We need better inventory management systems, you can not use tracs on specific devices, to do any dvis you have to pay for an additional service > > Overall my team really enjoyed tracs, we had the occasional issue but with the help from the help line we could always work through it. The program itself unfortuantely feels a bit outdated for todays times and technology ----- ### "NAPA Tracs - Legacy" — 3.0/5 > **Anna** | *24 May 2022* | Automotive | Recommendation rating: 5.0/10 > > **Pros**: We've used this program almost exclusively for the last 12 years. It has much to offer, but as it's been replaced with the Enterprise software, getting support and improvements can be difficult. The things we like include being able to group all job-related items together; building jobs with labor, parts and sub-items; ensuring POs are received prior to invoicing; noting how our new customers heard about our business; various report options to help us learn about our productivity. We've just moved our Senior Technician to book time and the two reports that reflect book time are mostly helpful, when the data is accurate. > > **Cons**: There is little to no support for the Legacy software, and the team is clear about there being no improvements to this software - that's frustrating. It's pointless to share other frustrations as the Legacy program is not longer offered to start-up shops for use. > > Overall we've had a positive experience with NAPA Tracs. ----- ### "The Best Review" — 5.0/5 > **Jesse** | *26 January 2026* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: Napa Tracs helps me tracks parts, tools, and fluids with ease as well as create invoices whenever i need. I would also say i love the vin lookup > > **Cons**: At times it can seem make me feel frustrated when the system lags or it glitches \& crashes. It also seems to be a really big app that make my computer slow at times > > Besides the frustrating times i've had, i would say i love this app. It makes my projects easy because i have so much at my finger tips. ----- ### "Great overall service" — 5.0/5 > **Jazzmine** | *5 November 2025* | Accounting | Recommendation rating: 10.0/10 > > **Pros**: I love how they kept all my information safe and always was well informative when it came down to me asking about any products > > **Cons**: There wasn’t anything that I didn’t like about Napa traces they was always good to me I hope to shop with them again > > my overall experience with Napa tracks was an overall positive experience I love how the employees was very attentive ----- Page: 1 / 12\ Next: [Next page](https://www.softwareadvice.co.uk/software/76836/napa-tracs?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/76836/napa-tracs) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data