---
description: Review of Amivu Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Amivu | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [Amivu](/software/764999/Amivu)

# Amivu

Canonical: https://www.softwareadvice.co.uk/software/764999/Amivu

> Amivu is a customer service platform built for small to mid-sized businesses in Brazil that manage support teams through WhatsApp and website chat. It brings both channels into a single cloud-based workspace, so teams no longer need separate tools to handle conversations.

Core features include a multi-channel inbox, five conversation assignment strategies (round-robin, by load, by wait time, by pickup, or manual), queue and team management with transfers, and a real-time dashboard showing open conversations, agent load, wait times, and response-time goals. An automation builder lets teams create trigger-based flows to route conversations and send responses without manual effort. Amivu connects to external tools including HubSpot, Pipedrive, Shopify, Slack, Notion, and Google Calendar through a public API and webhooks.

A built-in AI assistant named Ami helps agents by summarizing conversations and drafting reply suggestions. Managers can ask Ami plain-language questions about live queue and agent data. Ami can propose actions but does not execute anything without team confirmation.

Role-based access control, per-organization data isolation, and a full audit trail support security and accountability. Support options include a knowledge base. Plans start at three seats.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: Amivu

## Commercial Context

- **Pricing model**:  (Free Trial)
- **Pricing Details**: Simple per-user pricing, all features included in every plan: WhatsApp, Instagram and website chat in one inbox, Ami (AI assistant), broadcasts, automations and CRM. Prices in BRL. Longer billing periods get up to 30% off.
- **Target Audience**: 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Portuguese
- **Available Countries**: Brazil, United States

## Features

- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Analytics
- Attachments/Screencasts
- Automated Responses
- Automated Routing
- Automated response
- Autoresponders
- CRM
- Canned Responses
- Chatbot
- Code-free Development
- Collaboration Tools

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software)
- [Chatbot Software](https://www.softwareadvice.co.uk/directory/3923/chatbot/software)
- [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/764999/Amivu)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/764999-Amivu/> |
| en-AU | <https://www.softwareadvice.com.au/software/764999/Amivu> |
| en-GB | <https://www.softwareadvice.co.uk/software/764999/Amivu> |
| en-IE | <https://www.softwareadvice.ie/software/764999/Amivu> |
| en-NZ | <https://www.softwareadvice.co.nz/software/764999/Amivu> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Software Advice helps businesses in the UK find the best software with confidence. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.co.uk","url":"https://www.softwareadvice.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@type":"Organization","@id":"https://www.softwareadvice.co.uk/#organization","parentOrganization":"G2.com, Inc.","sameAs":[]},{"name":"Amivu","description":"Amivu is a customer service platform built for small to mid-sized businesses in Brazil that manage support teams through WhatsApp and website chat. It brings both channels into a single cloud-based workspace, so teams no longer need separate tools to handle conversations.\n\nCore features include a multi-channel inbox, five conversation assignment strategies (round-robin, by load, by wait time, by pickup, or manual), queue and team management with transfers, and a real-time dashboard showing open conversations, agent load, wait times, and response-time goals. An automation builder lets teams create trigger-based flows to route conversations and send responses without manual effort. Amivu connects to external tools including HubSpot, Pipedrive, Shopify, Slack, Notion, and Google Calendar through a public API and webhooks.\n\nA built-in AI assistant named Ami helps agents by summarizing conversations and drafting reply suggestions. Managers can ask Ami plain-language questions about live queue and agent data. Ami can propose actions but does not execute anything without team confirmation.\n\nRole-based access control, per-organization data isolation, and a full audit trail support security and accountability. Support options include a knowledge base. Plans start at three seats.","url":"https://www.softwareadvice.co.uk/software/764999/Amivu","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/764999/Amivu#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/4569/live-chat/software","@type":"ListItem"},{"name":"Amivu","position":3,"item":"/software/764999/Amivu","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/software/764999/Amivu#breadcrumblist"}]}
</script>