--- description: Review of ContactMonkey Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ContactMonkey | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Internal Communications Software](/directory/4572/internal-communications/software) > [ContactMonkey](/software/76092/contactmonkey) # ContactMonkey Canonical: https://www.softwareadvice.co.uk/software/76092/contactmonkey Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/76092/contactmonkey?page=2) > ContactMonkey is a user-friendly internal email software designed for seamless communication within businesses of all sizes. Ideal for internal communications specialists, department leaders, and managers, it allows users to create and deliver effective employee messages directly from Outlook and Gmail without the risk of being marked as spam. The software ensures that important updates, announcements, and newsletters reach dispersed teams without going unnoticed. Its drag-and-drop email builder simplifies the process, making it accessible for everyone, regardless of coding or design skills. ContactMonkey not only saves time in content creation but also provides valuable employee insights through an analytics dashboard. This data helps refine internal communication strategies and optimize messages based on employee behavior and preferences. Key features include team collaboration, audience segmentation, simplified list management, click maps, two-way feedback loops (eNPS, surveys, emoji reactions, and polls), employee SMS, event management, and more. Together, these tools foster a positive company culture, driving employee engagement and retention, and creating a centralized hub for all internal communications. > > Verdict: Rated **4.0/5** by 49 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 49 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: ContactMonkey - **Location**: Toronto, Canada - **Founded**: 2012 ## Commercial Context - **Pricing model**: (Free Trial) - **Pricing Details**: Team and Salesforce pricing available. Annual pricing available. - **Target Audience**: 2–10, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Available Countries**: Canada ## Features - Activity Dashboard - Collaboration Tools - Communication Management - Compliance Tracking - Contact Management - Content Management - Customisable Branding - Customisable Templates - Drag & Drop - Email Management - Employee Database - Employee Directory - Employee Engagement Software - Employee Recognition - Engagement Tracking - Feedback Management - File Sharing - Meeting Management - Multi-Language - Newsletter Management ## Integrations (9 total) - BambooHR - Gmail - Gusto - Humaans - Lano - Paylocity - Personio - Rippling - TriNet ## Category - [Internal Communications Software](https://www.softwareadvice.co.uk/directory/4572/internal-communications/software) ## Related Categories - [Internal Communications Software](https://www.softwareadvice.co.uk/directory/4572/internal-communications/software) - [Internal Communication Software](https://www.softwareadvice.co.uk/directory/4370/employee-communication-tools/software) - [Employee Engagement Software](https://www.softwareadvice.co.uk/directory/3397/employee-engagement/software) - [Marketing Software](https://www.softwareadvice.co.uk/directory/4630/marketing/software) ## Alternatives 1. 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Would like to see exactly who opens when for group emails. > > Being able to know when priority emails are being open . ----- ### "Very happy with functions and rely on it everyday" — 4.0/5 > **Paul F** | *19 June 2018* | Financial Services > > **Pros**: Number of times emails are opened and when is what I like most and rely on in my daily sales. Sidebar is also goo. > > **Cons**: The results sometimes return in accurate number of views. Need to somehow determine if email has been forwarded then opened. ----- ### "Very poor customer service and a glitchy product - but great when it works\!" — 3.0/5 > **Paula** | *7 April 2020* | Media Production | Recommendation rating: 2.0/10 > > **Pros**: Easy to set up and track all your emails - the sidebar stays active and lets you know when they've been read, so you can use it as a "to-do" list to remind you who you need to respond to. > > **Cons**: The sidebar showing when emails have been read often fails to automatically update, so you assume emails haven't been read, when in fact they have. You then need to click the refresh button on the sidebar to manually update. > > ContactMonkey customer support offer a very poor service. I've had to contact them three times over the course of my year long subscription and every time they took a long time to respond. My initial issues were with the sidebar not refreshing and they were unable to advise how to fix this - their advice didn't work. Then I had to contact them when after my year's subscription expired they took payment from my card without an email reminder they were about to do so - and I never even received a receipt via email, so had no idea I had been charged until I checked my bank account. When I emailed them to say I was irritated by this and that they should send reminders/invoices I received a response saying they had cancelled my subscription and refunded me in full. This was NOT what I had asked for and I was even more annoyed as I was left without email tracking for my business and out of pocket while I waited for the refund. During the time spent waiting for the refund I've decided to use another competitor of theirs instead. They really need to improve their response times to support tickets and their customer service and billing. ----- ### "I Loved this tool, Great measuring tool to keep track of any company's Internal Communication\!" — 5.0/5 > **Iury** | *22 June 2018* | Recommendation rating: 6.0/10 > > **Pros**: It's a fast learning and easy tool to work with, everything is very intuitive, and we can easily open the tool and start working with it without any tutorial. It's awesome to keep track of your corporate, Newsletters and other internal and external communication tools you use. By looking at the data you can easily have a feedback of witch information you shared was mostly appreciated by your co-workers and clients . > > **Cons**: I would love to see a integrated tool for newsletters, that help us build our own newsletter inside the app, with the knowledge of HTML or any code. And a direct feedback tool of your emails, where your co-workers and clients can, with a click of a button, send you direct feedback of the information you shared. ----- ### "Game Changer for Internal Communications\!" — 4.0/5 > **Renee** | *16 January 2019* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: Contact Monkey has gorgeous, built-in HTML templates and its insight into email activity is amazing. > > **Cons**: We had a couple snafus with getting our email server to not block images on HTML emails, but that was more related to our internal setup than Contact Monkey's solution. > > We have completed a full trial of the enterprise version of Contact Monkey for Internal Communications at my company. It's a complete game-changer for us in that it will allow us to have much better looking emails AND we'll finally have real insight and data into email activity. I've used other email marketing platforms before, and what I really love is that Contact Monkey has an Outlook plug-in. I don't have to go into a separate program to send emails, I can send them directly from my Outlook application in a matter of minutes. Great solution and incredible customer support. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/76092/contactmonkey?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/76092/contactmonkey) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data