About JustCall

JustCall is the All-in-One Business Communication Platform. Effortlessly connect with prospects and customers via voice, SMS, email, and WhatsApp. Automate tasks and streamline workflows with 100+ integrations and AI assistance, fostering steady business growth. Trusted by over 6,000 businesses globally, JustCall empowers customer-facing teams with real-time AI insights. Their comprehensive platform offers inbound/outbound call management, SMS/MMS messaging, advanced sales dialers, automated SMS workflows, AI-powered SMS suggestions, live call monitoring, sentiment analysis, and seamless CRM integrations. Additionally, gain access to global phone numbers across 70+ countries. Simplify communication, enhance productivity, and elevate customer interactions with the power of JustCall.
JustCall Software - JustCall connect with customers
JustCall Software - JustCall filters
JustCall Software - JustCall integrations
JustCall Software - JustCall automate SMS workflows
JustCall Software - JustCall agent assist
JustCall Software - JustCall predictive and dynamic dialers
JustCall Software - JustCall connect with customers - thumbnail
JustCall Software - JustCall filters - thumbnail
JustCall Software - JustCall integrations - thumbnail
JustCall Software - JustCall automate SMS workflows - thumbnail
JustCall Software - JustCall agent assist - thumbnail
JustCall Software - JustCall predictive and dynamic dialers - thumbnail

JustCall pricing

JustCall does not have a free version but does offer a free trial. JustCall paid version starts at US$19.00/month.

Starting Price:
US$19.00/month See pricing details
Free Version:
No
Free trial:
Yes

Alternatives to JustCall

JustCall Reviews for UK Users

Feature rating

Value for Money
4.2
Functionality
4.1
Ease of Use
4.3
Customer Support
4.2
5 reviews of 213 View all reviews
Heather
Heather
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 19/08/2024

THOUGHTS ON JUSTCALL

I worked as the front desk receptionist for an oncologist. I spent a lot of time scheduling and rescheduling our patients, which was crucial for treatment appointments and tests. The appointment management aspect of the program was highly successful!

Pros

Simple setup and an easy-to-use UI are two things that users like about JustCall. It's a pretty basic program.

Cons

Occasionally dropped calls or poor quality. It's not frequent, but sometimes happens

Sergio
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/10/2024

Loving the SMS Experience

Overall, we couldn’t be more pleased with the results. The SMS automation through Justcall has enhanced our ability to stay connected with our clients while saving us time and resources. At HIE, we're all about efficiency and customer satisfaction, and Justcall has proven to be the perfect tool to help us achieve both.

Pros

At HIE, we’ve recently integrated Justcall to automate our SMS flows, and the experience has been nothing short of transformative. Managing client communications can be time-consuming, but with Justcall, we've streamlined the entire process. The automation features have not only increased our efficiency but also allowed us to maintain a personal touch in every message.

From scheduling follow-ups to handling bulk messages, Justcall has given us the flexibility to customize and optimize our communication strategy. The platform is intuitive and offers a range of features that cater to our specific needs. Plus, the analytics have been invaluable in helping us fine-tune our approach and maximize engagement.

Cons

One thing that’s a bit of a pain for us at HIE is trying to locate specific SMS messages. 😅 With so many people writing in, it can feel like finding a needle in a haystack! We love the automation Justcall provides, but when it comes to searching for a message, it’s a bit of a hassle—especially when you're juggling a ton of conversations. It’s like scrolling through an endless sea of texts! A more streamlined search feature would make a world of difference for us.

Alternatives Considered

Aircall and RingEX

Reasons for Switching to JustCall

Because of the sms solution, is flexible and integrates well with Zapier
Craig
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
1
Functionality
4
Ease of Use
2
Customer Support
1

1
Reviewed on 17/01/2025

Not for a fit for new, small, or start up businesses

They gave the impression that they worked with all size of businesses, but after our experience, they don't support small startup businesses. I think the cost of the service is too high for a company that isn't already bringing in at least 7 figures a year. I just wish they would have told us first that they only really desired to work with medium to small size businesses.

Pros

The ability to do CRM like actions within the system and do SMS messaging. Itlooked like it an application that would provide what needed currently, as well as the type of features that we wanted to grow into.

Cons

My business partner and did three video calls with Just call to discuss and review the application, see if it would work our needs and learn how to use it. We must have spent in total a bit more than a half of a day's work so that we could review that the application would solve our problems and learn how to use it to do so. Well, not long into our trial, they sent us this message: We are writing to inform you that your JustCall account has been permanently closed. Our systems has detected usage linked to your JustCall account that violates our Terms and Conditions. As a result, your JustCall account has been closed, and you will not have any access to our services. Please note that this decision is final.
If you believe this action was taken in error, you may contact us at [email protected] to reconsider our action.
Well,it was a pretty nasty message of itself, but we figured we would give justcall a chance to explain themselves and fix it. I explained to them that I was in the process of transitioning from one business service to a similar one, had reserved my domain name but the new web site is currently in development. We need a phone number to put on our new website for our new business before we can plop the web site down on the domain. I explained that to them, but apparently that wasn't good enough, and they told us to move on.

Alternatives Considered

RingCentral Video and Twilio

Reasons for Switching to JustCall

The features matched up with our goals of being able to hire others to help handle our phone calls, as well as getting a basic voip and new business phone #.
Angie
  • Industry: Oil & Energy
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 08/01/2024

Efficient text messages company!

My overall experience for over a year has been good! I like JustCall a lot and I plant to continue to use it!! my business has been affected in a positive way thanks to JustCall! We have seen good results and financially has been affordable for us!

Pros

I like how convinient it is for me to reach out to candidates! I dont need to have a yearly plan just a monthly cost and I get charged for the text messages I use. Most of the texting companies offer yearly plans but according to my business I wouldnt need to text candidates all year around.

Cons

I would say, customer service should improve.

Alternatives Considered

TextCortex AI, DiscoverText and Text Request

Reasons for Choosing JustCall

Grayscale only offers a yearly plan, which it was not convenient for us.

Switched From

Grayscale

Reasons for Switching to JustCall

JustCall offers a variety of options according to our needs!

Response from SaaS Labs

Wow, your feedback absolutely made our day, Angie! Your appreciation for JustCall's convenience and flexibility warms our hearts, and we're thrilled to hear it's helped your business thrive.
We hear you loud and clear about customer service. We're constantly striving to improve and your feedback fuels our efforts to provide even better support.
We're so happy to be a part of your success story and look forward to supporting your continued growth with JustCall!
Cheers!

Replied 12/01/2024
Verified Reviewer
  • Industry: Human Resources
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 17/07/2024

Convenience and Ease-of-Use

It's so much better than the previous competitor product that I used in my past 2 roles. JustCall is better in user interface, ease of use, and accessibility.

Pros

Very convenient, easy to use, and has applications for mobile and desktop as well as web

Cons

The dialer keeps refreshing once in a while. While at work, it's a bit annoying

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