Fullstory
About Fullstory
Fullstory pricing
Fullstory has a free version and offers a free trial.
Alternatives to Fullstory
All Fullstory Reviews Apply filters
Browse Fullstory Reviews
All Fullstory Reviews Apply filters
This service may contain translations provided by google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Show more details
Fullstory ushers in a new era of live data analytics
The ability to see exactly how your users are struggling with a particular element of your website whether in real-time or not makes this a truly revolutionary product. It's really easy to set up and has the added benefit of an API that we've recently incorporated into our admin portal to aid in diagnosing customer issues. Just a solid product all around.
Pros
The first time you see a live view of a user browsing/struggling on your website is almost magical. It turns what could routinely be a maddening experience into a fun activity. It's very easy to filter out sessions to land on a particular session of interest and also allows you to save searches that you've identified for whatever reason. Analyzing the customer experience through Fullstory has almost replaced the need to give out giftcards at a random Starbucks to view customers in action.
Cons
There's not really anything I can knock this product for. It's exceptional.
- Industry: Human Resources
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Show more details
Easy to use, invaluable insights
Great! It is one of the most useful software products I've ever encountered for B2B SaaS companies to quickly level up their product and sales performance 10X.
Pros
Easy to use, especially with respect to non-technical/non-dev team members. The session recording features it has seemed far superior to any other product on the market that I have used or considered, especially given that it allows for live recordings/viewings/monitoring. Their customer support is also fantastic--super quick, responsive, helpful, etc. They are great about security and PII considerations, etc. I also really liked how easy it was to self-serve create custom dashboards without having to involve my developer team, aside from very lightly during setup, which was very easy.
Cons
Price, it is one of the most (if not the most) expensive of the session recording options out there, which is a bit hard for a lot of startups to justify. However, if used with fidelity, it's really worth its weight in gold, in my opinion.
Reasons for Switching to Fullstory
real-time session recording viewing and analytics. more powerful and intuitive ux/ui.- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
-
Review Source
Show more details
Too pricey for the features and functionality it supports
Pros
Gives a nice overview of how website visitors are browsing the site and how they are moving from one page to the next page. We can also see where they are clicking, where they are spending more time etc.
Cons
For the price it demands, I feel the ROI is very low. Of all the features, I only found website session recording to be the only useful one. That too, after seeing a few sessions, you can get a sense of what to optimize. After that, more recorded sessions won't really help. Also, it's not practically possible to go thru all recorded sessions.
- Industry: Online Media
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Show more details
Great product for learning about your customer usage! Highly recommend for any product team!
Excellent, Highly recommend it to any product out there trying to understand their product and customer experience on the next level.
Pros
Loved that you could review widget screen recordings for our app where other competitor products did not allow us to do this.
Cons
Pricing was hard to understand initially but the excellent support team cleared this up for us. Thanks heaps [SENSITIVE CONTENT] 5 star support!
Reasons for Choosing Fullstory
Embedded/Widget recordings work through Fullstory but not Hotjar.Switched From
HotjarReasons for Switching to Fullstory
Great support and assistance from the Fullstory team.- Industry: Computer Software
- Company size: 2–10 Employees
- Used Monthly for 2+ years
-
Review Source
Show more details
State of the art product, but poor customer service and retention, unjustified price increase
Everything about the software itself was great, unfortunately the service and pricing packages ruined my day.
Pros
It was very easy to use, and very useful to debug issues, and trace or track usage abuse.
Cons
Customer service was poor. Price for minimum package was increased from USD $199 to $899. When I raised a concern, that I have recommended a new client, they did not consider my case as an existing partner introducing a customer to them, did not make any adjustments or gave me the old price as a one-time exception.
First, a price increase of 450% does not make any sense. Secondly, no exception granted from a loyal customer and partner.