About Wix Answers

Wix Answers is the next-gen customer support solution, ready right out-out-of-the-box, with all the tools to deliver great customer care. Agents support customers from a single workspace, enabling efficiencies across all channels. Developed for growing businesses, support teams can scale effectively, so customer service is never compromised. Organizations use Answers’ one-inbox ticketing system to efficiently manage support requests from all channels — chat, email, phone, SMS, and social media. Everything is in one workspace: a single timeline for all conversations, a 360-degree view of customers, and one intuitive UI for all channels. There’s no need to switch systems. With Answers, you resolve issues faster and improve CSAT. Wix Answers knowledge management tool lets you easily create and publish a fully branded help center. Customers can find answers to common questions quickly and avoid wait times. And support agents have more time to handle complex issues. Key capabilities include content localization and task management. You can also use help widgets to display articles and guides contextually along the user journey anywhere in your website or product. Answers offers the only real-time automation engine out there. Easily create smart workflows with no developers or experts. Answers automation improves your content’s performance, helps you meet SLAs, avoids customer frustration, and prevents operational risks while saving time and money on repetitive tasks. Answers analytics are built-in and provide data and insights on team performance, knowledge base usage, channels and volume, CSAT, and top customer issues. Data can be filtered and viewed by any stakeholder to help make informed decisions. Answers Control Room offers management tools that enable support leaders to efficiently operate and manage support at scale. Control Room features a live dashboard for all channels, assignments, SLAs, built-in CSAT, and workflows. Answers addresses the needs of startups, SMBs, and enterprises. Startups and SMBs can build a fully functioning support operation in just a few days; then scale and grow cost-efficiently. Large companies and enterprises can efficiently manage all customer support operations from only one platform.
Wix Answers Software - Call center
Wix Answers Software - Call center insights
Wix Answers Software - Ticketing
Wix Answers Software - Chat
Wix Answers Software - Insights
Wix Answers Software - Voicemail transcription
Wix Answers video
Wix Answers Software - Call center - thumbnail
Wix Answers Software - Call center insights - thumbnail
Wix Answers Software - Ticketing - thumbnail
Wix Answers Software - Chat - thumbnail
Wix Answers Software - Insights - thumbnail

Wix Answers pricing

Wix Answers does not have a free version but does offer a free trial. Wix Answers paid version starts at US$24.00/month.

Starting Price:
US$24.00/month
Free Version:
No
Free trial:

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Wix Answers Reviews for UK Users

Feature rating

Value for Money
4.5
Functionality
4
Ease of Use
4.5
Customer Support
4.5
5 reviews of 22 View all reviews
Shenali V.
  • Industry: E-Learning
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/04/2021

Review on Wix Answers

Overall, Wix Answers is a brilliant and well-built software that totally decreases the complexity of our tasks. Wonderful customer support team and really amazing user interface. I would recommend it to anyone who wants to create a website in just a few hours of work. Simply love this software.

Pros

A great software with an amazing user interface and advance customization options. It consists of a vast amount of features, all in one software which is honestly wonderful. Also it has a really nice search engine along with the ease of use in building. And the customer service team is just brilliant. Really amazing software and hats off to the creators!

Cons

There are not many cons to mention in this software. One thing I saw was that there is a little bit of a drawback in spam removal. Other than that, it would be great if the cost could be decreased a little bit. Because the price is in average suitable for multiple users as in an organization, but for an individual, I feel it's too much.

Charissa W.
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 24/04/2018

Fantastic platform with so much potential!

Pros

With Wix Answers we were able to quickly and confidently get set up without any fuss. There's no complicated triggers or automations, and customizing the platform to our needs and brand was so easy - no developers or engineering background needed! Their own customer support is also second to none.

The interface itself is quite intuitive, and easily managed between multiple languages and agents. The analytics have given us a whole new way to learn what our customers need, and why they're reaching out. Content is easy to maintain, and everything is fully linked and integrated right down to the translations in our help centre and saved replies.

Cons

There are only two cons we've found so far:
1. The platform is quite new, so there are still features that are in development and not quite ready, or missing all together (when comparing to other platforms). For example auto detection and removal of spam/automatic replies, or in depth statistics and reporting via Agent.
2. Learning and setting up the platform wasn't tricky, but did require a fair amount of trial and error. The help centre content that Wix provides covers the basics, but could be a bit more in depth allowing users to really understand how to use the features available.

Verified Reviewer
  • Industry: Mechanical or Industrial Engineering
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
2
Ease of Use
3
Customer Support
2

3
Reviewed on 19/11/2018

Help is pretty slow

Subpar.

Pros

Good to get help when it's needed, and decent community.

Cons

Hard to get help, can't make a phone call, often have a hard time getting people to actually answer your questions instead of giving canned answers that can easily be found in the FAQ.

Verified Reviewer
  • Industry: Internet
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/04/2018

I love the fact that it's easy to use, easy to update and publish articles, and easy to...

We can easily configure and customize CSS and add customized scripts. We utilize the two-level hierarchy, category > article, instead of having to use the three-level hierarchy like Zendesk (category > subcategory > article). Adding users with permissions is great.

Pros

I like the fact that I can create standalone articles (without appearing in the tree). I also like the fact that I can update and article and keep it in draft mode, while the original article still appears on the site (until I am ready to make the change).
As for setting up the site, it was real easy. It was easy to configure the CSS and brand it to look like our own site. Adding custom code (JavaScript, etc.) is very easy as well.

Cons

I would like the option to tag users within an article, so the Product Managers can review an article that I wrote, and when they write comments, I would be notified (so I can go in and make changes).

Avi C.
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
5

5
Reviewed on 29/04/2018

Sharing knowledge with our customers and team members has never been easier!

Pros

Thanks to a streamlined and user-friendly interface and advanced customization options, documenting and sharing knowledge with our customers has never been easier. Wix Answers packs a lot of features into a sleek and elegant product that can be used by virtually anyone to create visually stunning articles with great visibility in search engines.

Cons

Some pretty basic functionalities are still missing such as a content collaboration with in-line comments, table editing options, and the ability to customize URL page slugs.

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