About Qualaroo

Qualaroo is a real-time feedback platform which helps small to midsize businesses gain qualitative insights through website surveys. Its key features include sentiment analysis, cookie targeting, data streaming, custom properties and responses. Qualaroo helps users engage with customers based on the actions they’ve taken on the app or website; segment customers on the basis of geographies; and deliver customized content. Software also features variables like search terms or time on page, and the ability to personalize surveys by adding skip logic. Qualaroo integrates with IBM Watson for feedback mining and visualization, and it has mobile applications for iOS and Android. Additionally, Qualaroo also provides various services such as NPS Survey, webhooks, event and geo targeting, website overlay and design templates. Qualaroo subscriptions are offered on a monthly basis, with the support available through email, phone and documentation.
Qualaroo Software - Adding CTAs

Qualaroo pricing

Qualaroo has a free version and offers a free trial. Qualaroo paid version starts at US$50.00/month.

Starting Price:
US$50.00/month
Free Version:
Yes
Free trial:

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Qualaroo Reviews for UK Users

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
4.5
5 reviews of 11 View all reviews
Jordi O.
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/07/2020

Best alternative in VOC softwares

I've used the NPS score and CRO solution to improve my ecommerce clients' revenue and get quality insights which I wasn't able to get using other tools like Hotjar. The interface us oretty straight forward and really easy to set-up, so I was able to configure it in a morning.

Pros

Most of all, I've used the NPS score and the ecommerce CRO solutions. It's really easy to set-up compared to other tools and you don't need any programming skills

Cons

Some pricing tiers are a little bit high for my main market (Spain)

Saumya S.
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

4
Reviewed on 10/12/2020

Excellent tool for A/B tests

We were experimenting with our website's performance on desktop and mobile. Qualoroo’s popup surveys called Nudge proved to be the perfect tool for A/B testing. The on-site surveys captured user feedback on two alternative versions, and we were able to determine which platform is bringing more traffic.

Pros

For me, it is the language transition that automatically converts the survey text to several languages. It helped me target a larger demographic, more than I expected.

Cons

Currently, there is no option to clone desktop nudges to mobile nudges. We have to create mobile nudges from scratch.

Response from Qualaroo

Thanks for sharing your views on Qualaroo.

Replied 29/12/2020
Verified Reviewer
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 07/11/2018

Decent user and customer feedback tool

Qualaroo is a great tool for data collection. You can collect feedback in multiple ways from website visitors and customers. If you are looking for an advanced survey tool, this is your best bet.

Pros

Qualaroo is a customer feedback tool that lets you collect feedback from customers and visitors in real-time with ease. I love their IBM Watson feature that lets you analyze feedback automatically. It is very handy when it comes to analyzing lengthy feedback and comments and make sense of them.

Cookie targeting along with geo and event targeting lets you collect feedback from the right people at the right time. This feature helped us a lot in getting feedback from website visitors from a specific state in the US.

You can use it generate leads too and then you can transfer these lead to your email marketing tool via integration.

Cons

1. It is expensive. Definitely not for small businesses.
2. It isn't easy to use, as such. You'd need to learn how to use it.
3. The design and features need update especially reporting section.

Nimit K.
  • Industry: Internet
  • Company size: 51-200 Employees
  • Used Other for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 08/03/2021

Reliable companion in mobile app development

I choose Qualaroo to test our app’s performance by targeting different user groups at different times to roll out frequent updates and fixes. We wanted to address and resolve all the major issues before the final app launch. We launched popup surveys at various stages based on user behavior. The tool helped us get user feedback most efficiently, and we learned unique ways our app can be helpful and run smoothly.

Pros

With Qualaroo, the implementation of micro surveys on our app at the early stages was very easy. It was quick to set up, and no code was required.

Cons

In terms of the features and analytics provided, the paid version of Qualaroo seems slightly overpriced.

Response from ProProfs

Thanks for sharing your feedback.

Replied 25/03/2021
Aaron W.
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Other for 6-12 months
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
3

4
Reviewed on 23/08/2017

Valuable Insight and Tangible Results

We ran a survey that provided valuable insights into our customer journey - allowing us to make small tweaks on our homepage that resulted in a 35% uplift in conversions on a test.

Pros

The branching technology on surveys makes it easy to target customers based on their behaviour. Also the design API meant it was easy to brand our overlays in a way that suited our business.
The on-board process was great and the team worked hard to create a specific integration to meet our business needs

Cons

The reporting functionality is somewhat limited and grouping results by person/ or even by question is difficult to do without getting tons of blanks and having to scroll a lot.

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