--- description: Review of MSP Manager Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: MSP Manager | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [IT Service Software](/directory/4207/it-service/software) > [MSP Manager](/software/73692/solarwinds-msp-manager) # MSP Manager Canonical: https://www.softwareadvice.co.uk/software/73692/solarwinds-msp-manager Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/73692/solarwinds-msp-manager?page=2) > MSP Manager is a cloud-based solution that helps IT service providers streamline billing and help desk operations via a unified portal. The platform enables businesses to manage capture information such as service items, customer names and issues and automatically create tickets from emails using the built-in ticketing system. MSP Manager lets supervisors generate bulk invoices with details like logged time, expenses, and service items and preview bills for individual clients. It offers various features such as a customer portal, reporting dashboard, technician mobile apps and more. MSP Manager supports integration with numerous accounting systems including QuickBooks, Xero and more. > > Verdict: Rated **3.9/5** by 15 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 15 Reviews | | Ease of Use | 3.5/5 | Based on overall reviews | | Customer Support | 3.6/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: N-able ## Commercial Context - **Starting Price**: US$49.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Free trial, no credit card required. Contact N-able for pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Polish, Portuguese, Spanish, Swedish - **Available Countries**: Antigua & Barbuda, Argentina, Australia, Austria, Bahamas, Barbados, Belgium, Brazil, British Virgin Islands, Canada, Costa Rica, Czechia, Denmark, Dominica, Dominican Republic, Estonia, Finland, France, Germany, Greenland and 21 more ## Features - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Assignment Management - Billing & Invoicing - Client Portal - Collaboration Tools - Customer Support - Customisable Branding - Dashboard - Help Desk Management - Issue Scheduling - Knowledge Base Management - Knowledge Management - Monitoring - Project Management - Recurring Issues - Reporting & Statistics - Scheduling - Self Service Portal ## Integrations (4 total) - N-sight RMM - QuickBooks Online - QuickBooks Online Advanced - Xero ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT Service Software](https://www.softwareadvice.co.uk/directory/4207/it-service/software) ## Related Categories - [IT Service Software](https://www.softwareadvice.co.uk/directory/4207/it-service/software) - [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software) - [Computer Inventory Management Software](https://www.softwareadvice.co.uk/directory/3721/computer-inventory/software) - [Issue Tracking Software](https://www.softwareadvice.co.uk/directory/4318/issue-tracking/software) - [MSP Software](https://www.softwareadvice.co.uk/directory/4553/msp/software) ## Alternatives 1. [N-central](https://www.softwareadvice.co.uk/software/161863/solarwinds-n-central) — 4.1/5 (242 reviews) 2. [IT Glue](https://www.softwareadvice.co.uk/software/351312/it-glue) — 4.6/5 (331 reviews) 3. [Syncro](https://www.softwareadvice.co.uk/software/373866/syncro) — 4.6/5 (148 reviews) 4. [Atera](https://www.softwareadvice.co.uk/software/125932/atera) — 4.5/5 (447 reviews) 5. [NinjaOne](https://www.softwareadvice.co.uk/software/349671/ninjarmm) — 4.7/5 (285 reviews) ## Reviews ### "Great help desk solution for small business." — 4.0/5 > **Chris** | *17 January 2018* | Computer & Network Security | Recommendation rating: 8.0/10 > > **Pros**: The integration of the PSA with solarwinds RMM. I can simply syc the two and have my customers automatically imported into MSP Manager. I like having the ability to collaborate with my team on tickets. MSP Manager provides time and expense tracking which helps us capture billable hours we had been missing previously. > > **Cons**: New Customer setup can be difficult, time consuming and a bit confusing. You have to setup all aspects of a customer account before you can create a ticket unless that customer is being imported from your RMM. Once you have entered a couple customers it becomes easier. > > A cost effective solution to help desk ticking including the ability to track time and reporting for billing purposes. It's great that multiple people can collaborate on tickets and you have the ability to communicate directly while your customers can follow progress made from the opening to closing of the ticket. ----- ### "MSP Manager - your ticketing system" — 5.0/5 > **Paul** | *25 April 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: MSP Manager excels with its preconfigured, no-code workflows — perfect for teams prioritizing speed over customization. > > **Cons**: limited customization for our office Predefined reports lack flexibility to track office-specific KPIs (e.g., internal SLA metrics, department-level trends), forcing reliance on external tools. > > MSP Manager delivers a user-friendly, out-of-the-box ticketing solution that simplifies IT service management for offices prioritizing speed and standardization. Its preconfigured workflows reduce setup time, allowing teams to deploy the system within hours instead of weeks. ----- ### "MSP Manager works well enough with N-Central" — 3.0/5 > **Dennis** | *30 April 2025* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: Generally accessible from anywhere, ticketing and notifications are adequate. > > **Cons**: Reporting is basically non-existent as you can only use the limited canned reports. > > MSP Manager has fallen into an OK grove where you can accomplish most day to day tasks. Ticket generation, tracking, and taking time, as well as general client communication is adequate. The initial setup was a bit flaky with updates done at bad times (during the work day) but we were very early users so some of those issues have been resolved. ----- ### "MSP Manager Revuew" — 4.0/5 > **Hugh** | *17 November 2022* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: How simple and intuitive it is to use. Could easily be picked up by new hires with little training. > > **Cons**: Occasionally there are bugs with completing tickets that have been unresolved for a long time. > > MSP Manager allows us to be easily organised, and track staff activity well, on top of being able to track customer invoicing from within. ----- ### "It work \!" — 5.0/5 > **Verified Reviewer** | *28 March 2023* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Can manage a lot of devices and permit automation > > **Cons**: Sometime loading can be long but its working at the end ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/73692/solarwinds-msp-manager?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/73692/solarwinds-msp-manager) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data