---
description: Review of NITRO Help Desk Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: NITRO Help Desk | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [IT Service Software](/directory/4207/it-service/software) > [NITRO Help Desk](/software/72995/helpdeskforoffice365andsharepoint)

# NITRO Help Desk

Canonical: https://www.softwareadvice.co.uk/software/72995/helpdeskforoffice365andsharepoint

> Help Desk for SharePoint enables professionals to create user accounts and roles and add end-users, groups and permissions. Create helpdesk templates to make ticket creation a breeze. Automatically populate forms with the necessary contact details and request details. Automate your business processes with custom workflows that utilize automation rules and alerts. An IT help desk for Office 365, Teams and SharePoint is a complete out-of-the-box IT help desk solution.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Crow Canyon Software
- **Founded**: 1999

## Commercial Context

- **Pricing model**: Flat Rate
- **Pricing Details**: Contact Crow Canyon Software for pricing details
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more

## Features

- AI Copilot
- AI Summarization
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Responses
- Automated Routing
- Change Management
- Chatbot
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Email Templates
- Generative AI
- Help Desk Management
- IT Asset Management
- Knowledge Base Management
- Macros/Templated Responses
- Mobile App
- Multi-Channel Communication

## Integrations (5 total)

- Microsoft 365
- Microsoft Azure
- Microsoft Outlook
- Microsoft SharePoint
- Microsoft Teams

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [IT Service Software](https://www.softwareadvice.co.uk/directory/4207/it-service/software)

## Related Categories

- [IT Service Software](https://www.softwareadvice.co.uk/directory/4207/it-service/software)
- [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software)

## Alternatives

1. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
2. [Milvus](https://www.softwareadvice.co.uk/software/246233/milvus) — 4.8/5 (298 reviews)
3. [Freshdesk](https://www.softwareadvice.co.uk/software/110247/freshdesk) — 4.5/5 (3408 reviews)
4. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews)
5. [BeyondTrust Remote Support](https://www.softwareadvice.co.uk/software/127126/bomgar) — 4.6/5 (2009 reviews)

## Reviews

### "Easy to Implement and Use Helpdesk App" — 5.0/5

> **Jimmy** | *12 September 2025* | Government Administration | Recommendation rating: 10.0/10
> 
> **Pros**: (Number 1. Customer Support), Ease of Use, Ticket Management, and Value for Money. We've had tremendous positive feedback since we implemented the product in January 2025. I like the fact the system has been 100% configurable for our needs, no code.
> 
> **Cons**: No public facing front end. We were hoping they would build a front end that will allow for public forms to be created to talk to the SharePoint back end.
> 
> Two words - "User Friendly". We had two training sessions and full adoption within 30 days, over 600 employees.

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### "Solid Teams Help Desk" — 5.0/5

> **Kenneth** | *17 September 2025* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: I like that nitro helpdesk runs in our Microsoft environment. The Teams features have been one of my favorites. It's easy to create tickets even when people ping you directly.
> 
> **Cons**: No major complaints, but it runs in SharePoint so I'm pretty sure it wouldn't work for you if you don't use Microsoft products.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/72995/helpdeskforoffice365andsharepoint)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/software/72995/helpdeskforoffice365andsharepoint> |
| en | <https://www.softwareadvice.com/help-desk/helpdeskforoffice365andsharepoint-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/72995/helpdeskforoffice365andsharepoint> |
| en-GB | <https://www.softwareadvice.co.uk/software/72995/helpdeskforoffice365andsharepoint> |
| en-IE | <https://www.softwareadvice.ie/software/72995/helpdeskforoffice365andsharepoint> |
| en-NZ | <https://www.softwareadvice.co.nz/software/72995/helpdeskforoffice365andsharepoint> |

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