--- description: Review of NITRO Help Desk for IT Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: NITRO Help Desk for IT | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [ITSM Tools](/directory/4296/itsm/software) > [NITRO Help Desk for IT](/software/72995/helpdeskforoffice365andsharepoint) # NITRO Help Desk for IT Canonical: https://www.softwareadvice.co.uk/software/72995/helpdeskforoffice365andsharepoint > NITRO Help Desk for IT by Crow Canyon Software is a centralized ticketing platform built natively for Microsoft 365, Teams, and SharePoint. It gives IT teams a structured system to capture, prioritize, assign, and resolve tickets, replacing informal tracking through emails and spreadsheets. Requests can be submitted through Teams, a self-service portal, email, or a mobile app, with incoming emails automatically converted into tickets. Single Sign-On through Microsoft 365 and SharePoint ensures secure, one-click access. Tickets are automatically routed to the right person or group, with multi-tier approvals, SLA tracking, and real-time dashboards keeping operations on track. A built-in knowledge base and asset management integration further support IT teams in delivering faster resolutions. All support data stays within your Microsoft 365 tenant or SharePoint environment, ensuring full control over data residency and compliance. Deployment includes SharePoint On-Premises for both connected and air-gapped environments, as well as SharePoint Online commercial, GCC, and GCC High tenants. Flat-rate licensing supports unlimited staff and end users. Optional NITRO Copilot capabilities help organizations manage growing workloads by automatically classifying and routing incoming requests, summarizing lengthy email chains into concise overviews, and generating draft responses based on organizational knowledge and previous interactions. > > Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 2 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Crow Canyon Software - **Founded**: 1999 ## Commercial Context - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Standard Plan - $3,588 / year A comprehensive, flat-rate IT help desk solution supporting unlimited users. Running natively inside Microsoft 365 or SharePoint, it covers essential ticketing lifecycle needs, including multi-channel support, SLAs, knowledge base management, problem and change logs, and full mobile responsiveness. Advanced Plan - $5,988 / year Engineered for modern IT teams leveraging Microsoft 365 and Teams to accelerate resolution times. It builds on everything in the Standard tier by layering in next-generation Generative AI featuring NITRO Copilot for employee self-service, AI-assisted ticket triage, instant troubleshooting guides for technicians, and automated conversation summarization. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - AI Copilot - AI Summarization - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Audit Trail - Automated Responses - Automated Routing - Availability Management - Change Management - Chat/Messaging - Chatbot - Client Portal - Collaboration Tools ## Integrations (17 total) - ADP Workforce Now - Box - Docusign CLM - Dropbox Business - ERP - Google Drive - Lansweeper - Microsoft 365 - Microsoft Azure - Microsoft Outlook - Microsoft SQL Server - Microsoft SharePoint - Microsoft Teams - Oracle Service - QuickBooks Enterprise ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [ITSM Tools](https://www.softwareadvice.co.uk/directory/4296/itsm/software) ## Related Categories - [ITSM Tools](https://www.softwareadvice.co.uk/directory/4296/itsm/software) - [IT Service Software](https://www.softwareadvice.co.uk/directory/4207/it-service/software) - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) ## Alternatives 1. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4083 reviews) 2. [Freshdesk](https://www.softwareadvice.co.uk/software/110247/freshdesk) — 4.5/5 (3460 reviews) 3. [Milvus](https://www.softwareadvice.co.uk/software/246233/milvus) — 4.8/5 (298 reviews) 4. [Freshservice](https://www.softwareadvice.co.uk/software/436317/freshservice) — 4.5/5 (753 reviews) 5. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1786 reviews) ## Reviews ### "Easy to Implement and Use Helpdesk App" — 5.0/5 > **Jimmy** | *12 September 2025* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: (Number 1. Customer Support), Ease of Use, Ticket Management, and Value for Money. We've had tremendous positive feedback since we implemented the product in January 2025. I like the fact the system has been 100% configurable for our needs, no code. > > **Cons**: No public facing front end. We were hoping they would build a front end that will allow for public forms to be created to talk to the SharePoint back end. > > Two words - "User Friendly". We had two training sessions and full adoption within 30 days, over 600 employees. ----- ### "Solid Teams Help Desk" — 5.0/5 > **Kenneth** | *17 September 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: I like that nitro helpdesk runs in our Microsoft environment. The Teams features have been one of my favorites. It's easy to create tickets even when people ping you directly. > > **Cons**: No major complaints, but it runs in SharePoint so I'm pretty sure it wouldn't work for you if you don't use Microsoft products. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/72995/helpdeskforoffice365andsharepoint) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data