--- description: Review of LiveAdmins Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: LiveAdmins | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [LiveAdmins](/software/72267/webgreeter) # LiveAdmins Canonical: https://www.softwareadvice.co.uk/software/72267/webgreeter Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/72267/webgreeter?page=2) > LiveAdmins is a cloud-based live chat solution designed to help businesses manage customer support through chat ratings, ticketing, social media integration, IP filtering and more. Key features include surveys, browsing history, canned responses, chat transcripts, offline chats and a learning management system. Teams using LiveAdmins can automate chat routing based on visitor language settings, operator availability and level of training for establishing workflow efficiency. The AI-enabled solution allows e-commerce businesses to add live chat windows with existing websites for increased sales opportunities. Additionally, users can generate reports based on KPI metrics to facilitate decision making to improve business performance. LiveAdmins enables enterprises to receive client feedback via surveys to improve customer experience. Pricing is available on monthly subscriptions and support is extended via documentation, phone, email and online helpdesk. > > Verdict: Rated **4.8/5** by 37 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 37 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: LiveAdmins - **Location**: Chicago, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$399.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Please contact LiveAdmins for pricing details. - **Target Audience**: 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: United States ## Features - Activity Dashboard - Autoresponders - CRM - Canned Responses - Chat/Messaging - Collaboration Tools - Customisable Branding - Document Storage - File Sharing - Geotargeting - Interaction Tracking - Offline Form - Proactive Chat - Real-Time Analytics - Real-Time Monitoring - Real-Time Notifications - Real-time Consumer-facing Chat - Reporting/Analytics - Screen Sharing - Search/Filter ## Integrations (4 total) - Google Analytics 360 - Google Tag Manager 360 - HubSpot CRM - WordPress ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software) ## Alternatives 1. [WhatsApp](https://www.softwareadvice.co.uk/software/285733/whatsapp) — 4.7/5 (16296 reviews) 2. [Velaro](https://www.softwareadvice.co.uk/software/160198/velaro) — 3.9/5 (9 reviews) 3. [LiveHelpNow](https://www.softwareadvice.co.uk/software/102419/livehelpnow-crm) — 4.6/5 (72 reviews) 4. [Slack](https://www.softwareadvice.co.uk/software/154669/slack) — 4.7/5 (24046 reviews) 5. [Text Request](https://www.softwareadvice.co.uk/software/306855/text-request) — 4.6/5 (1193 reviews) ## Reviews ### "Always great service" — 5.0/5 > **Elysia** | *8 June 2018* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: They always follow up and complete tasks promptly. Chat leads are the biggest converter in our dealership in terms of digital. > > **Cons**: The only thing that would increase the success for us is if the greeters were more automotive savvy and could answer simple automotive questions. > > More sales\! ----- ### "Best investment\!" — 5.0/5 > **Tammy** | *31 May 2018* | Recommendation rating: 9.0/10 > > **Pros**: Our ROI is amazing\! We have customers all over the world that increasingly use the web to do business with us so having a live person they can communicate with 24/7 has been a game changer for us. We are collecting leads while our office is not open thanks to WebGreeter. > > **Cons**: Due to the complex nature of our business, the set-up was a process with how to answer questions and what information to collect but it was well worth it\! ----- ### "Great customer service, another way to generate leads\!" — 4.0/5 > **Jessica** | *4 June 2018* | Automotive | Recommendation rating: 7.0/10 > > **Pros**: Liveadmins is easy to get into contact with through email. They are on the ball with letting us know there is an upcoming holiday which prompts us to let them know our hours. > > **Cons**: When reading over chat transcripts, it often seems that the host is there to just pass along the customer's contact information. There has been a few times where they could have given the customer more info straight from the website, but instead just told the customer one of our staff would get back to them. > > Extra leads, more chances for the customer to get the information they need/want from our website and adds to our overall customer service. ----- ### "Great company and very high return on investment" — 4.0/5 > **Scott** | *12 June 2018* > > **Pros**: Full coverage 24/7 365 Days a year in multiple languages and again one of our highest returns on investment for any company we work with. > > **Cons**: No issues with the software. I do think there is an opportunity for a bit better accuracy when chatting with our customers on things we have previously discussed. ----- ### "Daily lead information that we receive is very thorough and easy to use." — 5.0/5 > **Tony** | *31 May 2018* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Easy to use. Provides all the info we need. Customer support when needed has always been very prompt and looks after us. > > **Cons**: Sometimes it's a little finicky with iOS Apple Mail. Sometimes not all of the lead information is displayed. > > Great lead information from our websites at a very low cost. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/72267/webgreeter?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/72267/webgreeter) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data