PracticeSuite

Pros

We love the reports in Practice Suite as well as the user friendly platform. We are able to upload paper eobs to payments and working rejections and denials are easy too.

Cons

It would probably be the EHR because so many providers like other ehrs and they get connected to Practice Suite for the billing side. I also wish there was a way to attach medical records to a claim for worker's comp. We use another PM system that allows us to attach medical records and send electronically. It's a very nice feature.

Alternatives Considered

Reasons for Switching to PracticeSuite

Pros

Right from the beginning the practicsuite stood out with its interface ease to use and layout. Customer service and onboarding has been amazing experience. Highly recommend

Cons

Sometime too many steps for each thing but I understand this also gives more options in the long run to do things.

Alternatives Considered

Reasons for Switching to PracticeSuite

Pros

Fully customizable eval and soap templates. Easy to take payments.

Cons

Not streamlined or created for SLPs. Cost if you have many employees/contractors.

Alternatives Considered

Reasons for Switching to PracticeSuite

Pros

The communication from PracticeSuite. They answer questions quickly and work hard to fix any issue that comes up.

Cons

It can be very complex when working in billing.

Pros

I like how it gives you options for your medical bills, easy to find records. The help team are so helpful and very pleasant.

Cons

I don’t like how it is using AI, I know that this is the new thing and the way forward but I just don’t think it’s all there with PracticeSuite.

Pros

many features and ease of use attracted us to this prodcut

Cons

After a couple years, they start to nickle and dime you. they will change up the contract. Every encounter over 450, they will charge you EXTRA for each encounter. This will drive up your cost massively. They will do this without even a phone call to discuss. You will see your cost double, triple. When you call for help, they ignore. Now we will have to spend money and time to move away. Extremely unethical

Pros

Good price, ability to integrate with a wide range of other programs/products

Cons

As a provider, I had a hard time logging in to my patient accounts when my personal providers also used PracticeSuite

Pros

It was fairly easy to use and the tech support people were very nice.

Cons

Pricing and their billing practices in general. FYI-The prices this website shows are less than half of what they really charge. Completely disorganized billing practices. They can't keep track, constantly double billing and charging for accounts that had been closed for months. I had my credit card on file with them, and they wouldn't charge it for six months and then would charge it all at once. They sent several invoices per month, some with a random client or two on it or a set-up fee (large fees for this BTW, like 2K for EHR) for a client from six months ago, which might be on more than one invoice, etc., nearly always wrong. The software itself has some snags, especially if you ever make a mistake. For example, if you put in an amount applied to deductible by mistake, you can't delete or change that. You have to contact support. The reports are bad, although there are hundreds of them, and if you request a change, it could take 6 months to be implemented.

Pros

Practice Suite has a wonderful Customer Support Team that can be contacted by phone or Live Chat. They use Team Viewer to access your screen to demonstrate how-to's and to view your issues. They are quite proficient and communication is easy and not at all stressful.
Practice Suite also has a quite responsive Programming Team. They are actively fixing or correcting program issues. Tickets are creating and addressed quickly. Programmers will call and speak to you to clarify your issue and to make certain their proposed fix will meet your needs.

Cons

The Reporting system has a Favorite CPT Report but does not keep track of or report your favorite CPT codes. You have the ability to add a CPT Code, but not Save it for future use.
The Patient Case feature has a place for Diagnosis, Insurance, and Notes. Yet, on the Encounter screen, even though Notes appear at the bottom of the screen, your notes do not appear. This makes tracking KX and G-Codes difficult to locate and cumbersome. Therefore Billing correctly is an issue.
Also, even though CPT Codes were correctly added with Modifiers and G-Codes for Medicare, Practice Suite (in all its wisdom) separates each line and electronically submits it to Medicare. This means Medicare overpays you and then takes the money back on a future transmission. Practice Suite cannot handle this is Posting. Practice Suite has the ability to allow you to Post Secondary Insurance before Primary. But if you do, you will need to access each and every line and Reverse the Adjusted Amount one line item at a time. Sometimes this works and sometimes it doesn't. This means you may repeat these steps multiple times.

Pros

The software is very easy to use and train on. They have a great self service help center that will walk you through most things.

Cons

It’s difficult to customize patient reminders, when they go out and patient forms.

Pros

Nothing! Navigation is difficult. A lot of previous information regarding suburbs, States, is missing. Finding existing patients is not easy. Entering patient information is complicated.

Cons

Most things. Entering patient info. Billing the various options, Medicare. Health Funds. Not possible to scan documents directly to a file. General day to day use is too complicated. Previous Smartsoft was very user friendly.

Pros

The efficiency of sending patient statements, checking eligibility, easy way to process payment. There are some many functions.

Cons

There are some cross over issues with insurance duplicating when changed in Elation. Some people get frustrated if they can make one large payment, and have to give credit card information more than once when paying multiple accts. Some of the graphics aren't as users friendly in the beginning until your get it all down.

Pros

Practice suite saves information which allows you to copy your last billing. This saves time when you are billing the same codes. I like that I can use UB or HCFA forms. The prices of this software is very affordable.

Cons

Sometimes setting up the patient cases can be confusing. Or when adding new insurances. The flow of this process could be easier to read.
Some of the reports could be better.

Pros

not much to say about it at this time.

Cons

Does not do as promised. We are a medical billing company and continue to have issues.

Pros

This product is visually appealing and the functionality is outstanding. It is easy to use and navigate. The support is excellent as well.

Cons

Reporting is customizable but can be made easier. There could be easier connection from the reporting directly linked to individual patient charts/records.

Cons

it doesn't work properly, constant problems

Pros

As a startup practice it is challenging getting up and running. PracticeSuite had a very affordable software, and to be honest, thats why I originally went with it. As I learned the system more I didn't realize how much deep functionality the EHR had, and from what my staff has been able to demonstrate the billing and reporting is top notch. I like that they have reports that show me our last 6 months in a trend.

Cons

Nothing. It has exceed my expectations. If anything, I would maybe like built in dictation. I am using dragon that is integrated in, but I have to pay separate for that.

Pros

- Extremely strong customer service
- Rich and well-developed feature set
- Detailed reporting available

Cons

- Interface is not always intuitive
- Fairly steep learning curve

Pros

I enjoyed all of the user friendly features that this software has to offer. The product is used primarily for billing within my practice and has been incredibly helpful. Another important feature that I admire about the product is the amazing support who are always available to assist you with any problems.

Cons

The templates at first seem complicated to set it up, but they work very well.

Pros

Ease of use and customer service. I can bring on new employees and train them quickly since the system is so easy to use. Also when there are claim formats we need specific to our specialty or region they create what we need.

Cons

Keeping the accounting straight. Even though the accounting is sometimes off, they have been great in making corrections without issue.

Pros

PracticeSuite is very easy to use. The products functionality meets all our needs. The support staff do a great job and I would highly recommend this to any medical billing service. I have used other software and I like this one the best. Also the price is very affordable.

Cons

I really don't have anything else to say. They do a top notch job.

Pros

The customer service at Practice Suite is amazing. If you have any issues, support is able to help you immediately. The updates are done during the weekend or late hours which is great.

Cons

I don't have any complaints about this software. Anytime I have run into something I am not familiar with I am able to call or put in a ticket and my concerns are handled very quickly. I have worked with an agent on specific questions which is nice to have the same support person and gain a business relationship.

Pros

I am thoroughly satisfied with this product. Switching over to PracticeSuite has allowed me to bill my patients more efficiently and in turn made more money for my practice. My favorite feature by far is the outstanding support team. They are always there when you need them and they have assisted me with every problem I have encountered.

Cons

Initially setting up was a bit difficult, but ever since it has been up and running everything has gone smoothly.

Pros

Great support, ease of use, many report options and the ability to export to Excel to create your own reports.

Cons

Nothing significant at this point and if we do have a problem it is resolved quickly.

Pros

Practice Suite is a great product and the service support is amazing. They are continuously upgrading and integrating new aspects of the software to help ease the use for both providers and patients.

Cons

Not much. I like them very well and they are very easy to work with.