---
description: Review of QEval Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: QEval | Reviews, Pricing & Demos - SoftwareAdvice GB
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# QEval

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> QEval is a cloud-based solution that enables call centers to manage quality and compliance related requirements. Key features include integrated online coaching for agents, role-based access control, trend reports and recording encryption.


The solution allows users to evaluate inbound and outbound voice, chats and emails. Team leads can select evaluation forms based on their requirements and customize them. Evaluation results are available in real time for management, supervisors and team members. The solution allows users to set up and monitor process flows and send performance alerts. Advanced searches and flexible scoring are available. 


Team leads have access to multiple reports for tracking overall quality scores, agent quality analysis scores, team level scores as well as parameter level scores. Agents can acknowledge evaluations through e-signatures.


The solution is available on a licensing model and support is provided via phone and knowledge base.
> 
> Verdict: Rated **4.0/5** by 20 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 20 Reviews |
| Ease of Use | 3.9/5 | Based on overall reviews |
| Customer Support | 4.2/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Etech Global Services
- **Location**: Nacogdoches, US
- **Founded**: 2003

## Commercial Context

- **Starting Price**: US$100.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Audio Capture
- Automatic Call Distribution
- Automatic Transcription
- CRM
- Call Centre Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking

## Integrations (3 total)

- CallMiner Eureka
- Observe.AI
- Tethr

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Conversation Intelligence](https://www.softwareadvice.co.uk/directory/4847/conversation-intelligence/software)

## Related Categories

- [Conversation Intelligence](https://www.softwareadvice.co.uk/directory/4847/conversation-intelligence/software)
- [Call Monitoring Software](https://www.softwareadvice.co.uk/directory/1811/monitoring/software)
- [Speech Analytics Software](https://www.softwareadvice.co.uk/directory/4646/speech-analytics/software)
- [Contact Center Quality Assurance Software](https://www.softwareadvice.co.uk/directory/4478/quality-assurance/software)
- [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software)

## Alternatives

1. [CallMiner Eureka](https://www.softwareadvice.co.uk/software/343881/callminer-eureka) — 4.6/5 (5 reviews)
2. [Calabrio ONE](https://www.softwareadvice.co.uk/software/231268/calabrio-one-suite) — 4.5/5 (263 reviews)
3. [CXone Mpower](https://www.softwareadvice.co.uk/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews)
4. [OnviSource OmVista](https://www.softwareadvice.co.uk/software/447717/onvicord) — 4.6/5 (5 reviews)
5. [Gryphon ONE](https://www.softwareadvice.co.uk/software/154276/gryphon-sales-intelligence) — 4.7/5 (9 reviews)

## Reviews

### "Quality Assurance Tool" — 4.0/5

> **Ken** | *29 June 2021* | Telecommunications | Recommendation rating: 8.0/10
> 
> **Pros**: I like the ability to control the speed of playback, to identify with visual markers identified with subject heading for the content of individual parts of the conversation, and the visual bar graphs indicating volume of the conversations to know when it's silent and when it's not.
> 
> **Cons**: I don't like that the agent comment space is limited in number of characters, this limits their ability to dispute and state their case sufficiently.
> 
> To identify areas of improvement, offer alternatives to call handling/system navigation, and to highlight what was done well.

-----

### "Product review" — 4.0/5

> **Shawn** | *17 June 2021* | Education Management | Recommendation rating: 8.0/10
> 
> **Pros**: Easy to use, good reporting, data is clear
> 
> **Cons**: Would like for it to have some more reporting and affordable AI
> 
> My experience has been great,. The team is knowledgable, flexible and easy to work with.

-----

### "My Experience with AI Qeval" — 1.0/5

> **Reginald** | *17 June 2021* | Outsourcing/Offshoring | Recommendation rating: 1.0/10
> 
> **Pros**: Call recording for future use.  It can keep a record of a past call for future use.
> 
> **Cons**: Everything about it except call recording.  Especially reporting, it is the worst I have seen.  Extracting the report to excel should be modified as a table and not as linked worksheets.
> 
> The worst QA platform in the industry and I have been in the BPO industry for 9years.

-----

### "PremierOne Front Office Support - QEval" — 5.0/5

> **Don** | *17 June 2021* | Public Safety | Recommendation rating: 8.0/10
> 
> **Pros**: I could easily see where agents needed to be coached.  I could provide them a guide with target key words and let them track their progress.
> 
> **Cons**: Mistranscribed calls.  This did create some angst when agents knew they had hit markers but were marked down for it.

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### "Qevals" — 5.0/5

> **Rory** | *18 June 2021* | Farming | Recommendation rating: 5.0/10
> 
> **Pros**: I use it to monitor my agents every day and it is super easy to maneuver and it helps my agents understand their calls as well.
> 
> **Cons**: Everything is GREAT. I don't think anything needs to be changed
> 
> I love it and it has improved the work ethic of my agents.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/70861/qeval)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/call-center/qeval-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/70861/qeval> |
| en-GB | <https://www.softwareadvice.co.uk/software/70861/qeval> |
| en-IE | <https://www.softwareadvice.ie/software/70861/qeval> |
| en-NZ | <https://www.softwareadvice.co.nz/software/70861/qeval> |

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