About TheraNest

TheraNest is an HIPAA compliant web-based mental health solution used by solo practitioners, large mental health practices, and nonprofit organizations. The solution is suited for therapists, psychologists, psychiatrists, and social workers. TheraNest offers electronic medical records (EMR) software with a mobile app for Android and iOS. The solution also includes a client portal, patient scheduling, DSM/ICD codes, progress notes, treatment plans, and discharge notes. Users can review and cosign notes and build custom forms. TheraNest’s billing features include insurance claims, credit card services, and batch invoices. Users can generate reports, including payroll, staff billing, and invoice reports. Unlimited document storage and unlimited support are included. TheraNest’s client portal - TheraBook, allows clients to schedule appointments, complete demographic information, enter insurance information and submit intake forms from within their own secure accounts. Everything entered in the client portal will sync to clients’ accounts in TheraNest. The system also includes voice, text and email reminders for patients.
TheraNest Software - Dashboard
TheraNest Software - Calendar
TheraNest Software - Progress note
TheraNest Software - Billing report
TheraNest Software - Ledger
TheraNest Software - Diagnostic codes
TheraNest video
TheraNest Software - Dashboard - thumbnail
TheraNest Software - Calendar - thumbnail
TheraNest Software - Progress note - thumbnail
TheraNest Software - Billing report - thumbnail
TheraNest Software - Ledger - thumbnail

TheraNest pricing

TheraNest has a free version and offers a free trial. TheraNest paid version starts at US$39.00/month.

Starting Price:
US$39.00/month
Free Version:
Yes
Free trial:
Yes

Alternatives to TheraNest

SimplePractice

SimplePractice is a cloud-based practice management system built to make the business side of private practice easier....

TherapyNotes

TherapyNotes is a cloud-based mental/behavioral health software system that includes electronic health records (EHR), a...

Therasoft Online

Therasoft Online offers a web-based practice management solution that was designed specifically for therapists, social...

CounSol.com

CounSol.com offers a cloud-based practice management solution that includes management tools for electronic medical...

EHR 24/7

Founded in 2000, Office Ally’s EHR 24/7 is a standalone, web-based electronic health record (EHR) for all medical...

Calendly

Calendly is the world's #1 scheduling tool. From entrepreneurs, to sales teams, to customer success - Calendly is for...

TheraNest Reviews for UK Users

Feature rating

Value for Money
4.3
Functionality
4.1
Ease of Use
4.3
Customer Support
4.5
5 reviews of 860 View all reviews
Melissa
  • Industry: Mental Health Care
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/09/2019

All-in-one platform that's perfect for my small private practice!

My business is very part-time on the side, and I didn't have time or resources for some of the other options that are on the market. TheraNest gave me everything I needed to run my practice easily, efficiently, and professionally.

Pros

It's simple to use and has everything you need to make your small private practice run. The customer support is AMAZING! I've never had a question or concern that wasn't quickly resolved by their great team.

Cons

I would like to see the TeleHealth screen be bigger. This is a work in progress since this is a newly added feature.

Alternatives Considered

Zoom Meetings

Reasons for Switching to TheraNest

TheraNest is the one stop shop that does it all in a super user-friendly fashion. Simple, affordable - exactly what we needed!

Response from TheraNest

Melissa we are so glad to hear that TheraNest is making a difference for your business! We can't wait to see how your business grows!

Replied 23/09/2019
Micheal Frances
  • Industry: Mental Health Care
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
3
Ease of Use
1
Customer Support
1

4
Reviewed on 08/11/2019

Theranest lies about their customer service

From time to time, I was able to break through to their "upper management" and was told they really care about me and my clients and my ability to deliver therapy to those in need. This too turned out to be a falsity.

The decision to cut me out was born of my holding them to their word about live customer service.

I have requested to speak to the business owner, but so far, the coward has not had the necessary honor to call a fellow business person to discuss this travesty.

I am considering legal action against this company to recoup the money it will cost me to take down my data from Theranest and use another competitive software.

THEY ARE POISON. Stay away from them.

Pros

It's a comprehensive program that handles most aspects of the claim processing we all need in a busy practice.

They SAY they offer live customer service when a user runs into questions about how to use the program. That is why I chose them over Simple Practice, which offers NO live customer service.

The reality is when you are in need of an answer on how to use an aspect of the program, you must leave a message on a voice mail.

They will call you back when it's convenient for them to do so - and that's never when I need an answer.

I do all of my claims submissions myself and I'm a fairly intelligent and computer literate user. This is a complex, intricate software with may nuances in use.

My time is limited, and so it doesn't work for me to have to wait for an answer until it's convenient for them to call me back.

Cons

Simply put, they lie about their live customer service.

Their training videos are convoluted, not well-produced and hard to follow in terms of content.

I spent countless hours and significant money to make the transfer over to Theranest, and when I held them to account for their promised and not delivered live customer service they CANCELLED MY ACCOUNT!

This has caused me undue stress and dollars...and they have been very callous and offered no-compromise position. I complained too much, and therefore, they got rid of me! Nice!

Alternatives Considered

TherapyNotes

Reasons for Choosing TheraNest

Simple Practice makes no false statements about Customer service. They don't offer ANY live customer service options, and the program is fairly buggy and complicated.

Reasons for Switching to TheraNest

I chose them because they said they had live customer service available. This turned out to not be true.

Response from TheraNest

We value feedback from all of our customers and use that feedback so that we can continuously improve. While we believe TheraNest offers best-in-class customer service, we know every user has different needs for their practice. We at TheraNest work tirelessly to meet our customers' expectations each and every day.

Replied 14/11/2019
Christina
  • Industry: Individual & Family Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/07/2022

Easy to set up and use; reliable; sustainable.

Agile tool, trustworthy, dynamic, comprehensive.

Pros

I have found the set-up easy, the tutorials and knowledge base useful, the customer service responsive, and the tools easy to use and teach colleagues to use.

Cons

The migration of our former EHR system (MyClients+) has yet to occur, as it is not clear how easy it will be to access the records from former clients if needed. We could use some hand-holding to get this accomplished.

Alternatives Considered

Calendly and SimplePractice

Reasons for Choosing TheraNest

Wanted updated and more comprehensive tool. Also, TheraNest offers a 50% non-profit discount which our organization very much needs.

Reasons for Switching to TheraNest

Customer service, price, apparent ease of migration of former system (though this has not yet panned out).
Tiffany
  • Industry: Mental Health Care
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
1

3
Reviewed on 29/06/2022

Not new practice friendly

Overall, it is not a bad product but if you have a new practice and you are new to telehealth practice this would not be a good fit. Really wish we would have been provided some assistance with set up.

Pros

The easiest part was adding client information and the note format was super simple.

Cons

The billing and invoicing were painful to set up. way too many tabs to navigate. Can become expensive if you opt to use all of their services offered.

Kelli
  • Industry: Mental Health Care
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 13/05/2022

Becoming More Well Rounded All The Time

Pros

Both administration and clinicians love the features that are available for their use in TheraNest based on their roles in our company. The chat feature is a favorite for both because it helps the front office staff reach out to providers when their current clients are running over the appointment time and the next client is in the waiting room, without interrupting the current client's time.

Cons

I honestly hated the accounting side of TheraNest when I started using it in 2019 because there were so many CMS HCFA1500 permanencies in place once a note was signed, that creating claims and invoicing without having to have a provider un-sign and re-sign a note was difficult. The TheraNest team has made remarkable advancements in being able to customize claims and invoices while maintaining the integrity of the medical record.

Related categories