About TheraNest












TheraNest pricing
TheraNest has a free version and offers a free trial. TheraNest paid version starts at US$39.00/month.
Alternatives to TheraNest
TheraNest Reviews for UK Users
Feature rating

- Industry: Mental Health Care
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
All-in-one platform that's perfect for my small private practice!
My business is very part-time on the side, and I didn't have time or resources for some of the other options that are on the market. TheraNest gave me everything I needed to run my practice easily, efficiently, and professionally.
Pros
It's simple to use and has everything you need to make your small private practice run. The customer support is AMAZING! I've never had a question or concern that wasn't quickly resolved by their great team.
Cons
I would like to see the TeleHealth screen be bigger. This is a work in progress since this is a newly added feature.
Alternatives Considered
Zoom MeetingsReasons for Switching to TheraNest
TheraNest is the one stop shop that does it all in a super user-friendly fashion. Simple, affordable - exactly what we needed!Response from TheraNest
Melissa we are so glad to hear that TheraNest is making a difference for your business! We can't wait to see how your business grows!

- Industry: Mental Health Care
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Theranest lies about their customer service
From time to time, I was able to break through to their "upper management" and was told they really care about me and my clients and my ability to deliver therapy to those in need. This too turned out to be a falsity.
The decision to cut me out was born of my holding them to their word about live customer service.
I have requested to speak to the business owner, but so far, the coward has not had the necessary honor to call a fellow business person to discuss this travesty.
I am considering legal action against this company to recoup the money it will cost me to take down my data from Theranest and use another competitive software.
THEY ARE POISON. Stay away from them.
Pros
It's a comprehensive program that handles most aspects of the claim processing we all need in a busy practice.
They SAY they offer live customer service when a user runs into questions about how to use the program. That is why I chose them over Simple Practice, which offers NO live customer service.
The reality is when you are in need of an answer on how to use an aspect of the program, you must leave a message on a voice mail.
They will call you back when it's convenient for them to do so - and that's never when I need an answer.
I do all of my claims submissions myself and I'm a fairly intelligent and computer literate user. This is a complex, intricate software with may nuances in use.
My time is limited, and so it doesn't work for me to have to wait for an answer until it's convenient for them to call me back.
Cons
Simply put, they lie about their live customer service.
Their training videos are convoluted, not well-produced and hard to follow in terms of content.
I spent countless hours and significant money to make the transfer over to Theranest, and when I held them to account for their promised and not delivered live customer service they CANCELLED MY ACCOUNT!
This has caused me undue stress and dollars...and they have been very callous and offered no-compromise position. I complained too much, and therefore, they got rid of me! Nice!
Alternatives Considered
TherapyNotesReasons for Choosing TheraNest
Simple Practice makes no false statements about Customer service. They don't offer ANY live customer service options, and the program is fairly buggy and complicated.Reasons for Switching to TheraNest
I chose them because they said they had live customer service available. This turned out to not be true.Response from TheraNest
We value feedback from all of our customers and use that feedback so that we can continuously improve. While we believe TheraNest offers best-in-class customer service, we know every user has different needs for their practice. We at TheraNest work tirelessly to meet our customers' expectations each and every day.
- Industry: Individual & Family Services
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Easy to set up and use; reliable; sustainable.
Agile tool, trustworthy, dynamic, comprehensive.
Pros
I have found the set-up easy, the tutorials and knowledge base useful, the customer service responsive, and the tools easy to use and teach colleagues to use.
Cons
The migration of our former EHR system (MyClients+) has yet to occur, as it is not clear how easy it will be to access the records from former clients if needed. We could use some hand-holding to get this accomplished.
Reasons for Choosing TheraNest
Wanted updated and more comprehensive tool. Also, TheraNest offers a 50% non-profit discount which our organization very much needs.Reasons for Switching to TheraNest
Customer service, price, apparent ease of migration of former system (though this has not yet panned out).- Industry: Mental Health Care
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
Not new practice friendly
Overall, it is not a bad product but if you have a new practice and you are new to telehealth practice this would not be a good fit. Really wish we would have been provided some assistance with set up.
Pros
The easiest part was adding client information and the note format was super simple.
Cons
The billing and invoicing were painful to set up. way too many tabs to navigate. Can become expensive if you opt to use all of their services offered.
- Industry: Mental Health Care
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Becoming More Well Rounded All The Time
Pros
Both administration and clinicians love the features that are available for their use in TheraNest based on their roles in our company. The chat feature is a favorite for both because it helps the front office staff reach out to providers when their current clients are running over the appointment time and the next client is in the waiting room, without interrupting the current client's time.
Cons
I honestly hated the accounting side of TheraNest when I started using it in 2019 because there were so many CMS HCFA1500 permanencies in place once a note was signed, that creating claims and invoicing without having to have a provider un-sign and re-sign a note was difficult. The TheraNest team has made remarkable advancements in being able to customize claims and invoices while maintaining the integrity of the medical record.
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