About Unitrends MSP

Unitrends MSP is a managed service provider (MSP) backup solution that caters to businesses of all sizes across various industries such as information technology, construction, telecommunications, automotive and more. Key features include backup management, HIPAA compliance, ransomware detection and built-in data reduction. Unitrends MSP provides users with a portal that allows users to keep track of backup activities from a single location. The solution also features "BackupIQ," which uses artificial intelligence to identify issues and threats in the backup process. Additionally, Unitrends MSP offers users multiple storage options and supports integration with multiple disaster recovery services (DRaaS) add-ons. The solution also features a custom reporting and analytics engine. Unitrends MSP can either be deployed on-premise or hosted in the cloud. Support to users is made available via phone, email and online live chat.
Unitrends MSP Software - Dashboard

Unitrends MSP pricing

Unitrends MSP does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

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Unitrends MSP Reviews for UK Users

Overall rating

Write a Review!

Feature rating

Value for Money
4.5
Functionality
5
Ease of Use
4.5
Customer Support
5
5 reviews of 8 View all reviews
Mike A.
  • Industry: Medical Devices
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/11/2017

It Just Works

Pros

I like that there are disks and NO TAPES. It makes for very very reliable backups and restores. Unitrends is a company built on Customer Service. When we started with them, the person you got on the phone with brought the issue to resolution. Now things are different, but it does not feel like you are just a number. They really want to make sure you get a satisfactory outcome. Onboarding was pretty simple and painless. I would recommend them to everyone. In the almost 7 years we have used it, there have been very little problems. And the problems we did have got resolved. DO I wish that sometimes they were resolved differently or more quickly, sure. But at the end of the day, we did get to a resolution.

Cons

I hate when the UI changes significantly and it makes it very hard to find or do what I want to do. I wish they had their own sales. I hate going through a third party. It was so much simpler going through Unitrends for all of my needs, questions, or upgrades.

Jim M.
  • Industry: Retail
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/08/2019

Unitrends Backup Software

Unitrends has provided the ability for fast, inexpensive, reliable and secure backups. On the few times contact with tech support was needed, they provided quick and accurate support to resolve our issues.

Pros

Configuration of the application is quite simple and having the benefit of "incrementals for ever" allows quick backups.
The ability to utilize the Unitrends appliance for backups makes it very easy to upload backup data to the cloud as a secure off-site location, and it eliminates the need for high cost massive storage for on-site archival of data.

Cons

Truthfully, there is NOTHING I dislike about this software

Eric W.
  • Industry: Telecommunications
  • Company size: 1,001-5,000 Employees
  • Used Other for Free Trial
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

4
Reviewed on 21/11/2017

Easy to use and quick

Pros

Very simple UI, so its easy to use. Backups and restores are very quick. Their support is top notch.

Cons

The SQL and Sharepoint backups can be a bit touchy. Sometimes takes a little extra configs for those. I wish their was better reporting storage for long term lookups

Andrew M.
  • Industry: Construction
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 14/11/2017

Unitrends is a Great Backup Appliance

Pros

Ease of Use. Great Tech Support! Support will be your best experience. They have the best people there. Not only do they fix any issue you have but they also double check how you've setup your backups to make sure they will successfully backup. When I took over from the prior administrator Unitrends found out for me that several of the backups were not being properly backed up. Thus I would have had nothing to restore from. I use the physical appliances and Forever Cloud with DRaaS, and a RXDA to do quarterly archives.

Cons

Cost. All devices like this will have a higher cost. Unitrends was the best price point but expect to spend money for this! Quotes were still less than the competitors!

Tina M.
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Other for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/11/2017

Essential to a DR plan

Pros

Incorporating a Unitrends Cloud Backup solution in your disaster recovery plan is essential. Unitrends offers a reliable and proven solution.

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