---
description: Review of Call Audit & Intelligence Platform Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Call Audit & Intelligence Platform | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Contact Center Quality Assurance Software](/directory/4478/quality-assurance/software) > [Call Audit & Intelligence Platform](/software/692682/Zapbuild-Call-Auditing)

# Call Audit & Intelligence Platform

Canonical: https://www.softwareadvice.co.uk/software/692682/Zapbuild-Call-Auditing

> The Call Audit \& Intelligence Platform is an AI-powered quality assurance system designed to transcribe, score, and analyze customer conversations. It supports call centers, business process outsourcing operations, customer service teams, and organizations managing large volumes of interactions across voice, video, and chat channels. The platform addresses challenges in manual quality assurance by offering comprehensive call coverage and consistent evaluation standards.

It transcribes and analyzes customer conversations in multiple languages, applying AI-driven scoring based on customizable quality assurance criteria. The system detects sentiment and intent to identify frustrated customers, potential churn risks, and areas for upselling. It also monitors compliance with regulations such as PCI, HIPAA, and TCPA. Conversation analytics track metrics such as talk-to-listen ratio, script adherence, and objection handling. A natural language query feature allows users to retrieve specific call insights based on transcript data. The platform generates personalized coaching plans for agents, highlighting areas for improvement and suggesting development steps. Manager dashboards provide prioritized coaching queues with relevant call clips and discussion points.

Security features include automatic redaction of sensitive information, configurable data retention settings, and role-based access controls. Organizations can use existing quality assurance scorecards or industry templates to automate evaluation processes.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Zapbuild
- **Location**: India, India
- **Founded**: 2010

## Commercial Context

- **Starting Price**: US$199.00
- **Pricing model**: Usage Based (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, English, German, Hindi, Portuguese, Spanish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- AI Copilot
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Adaptive Learning
- Alerts/Escalation
- Alerts/Notifications
- Automatic Transcription
- Autonomous Task Execution
- Call Analysis
- Call Recording
- Call Tracking
- Chatbot
- Collaboration Tools
- Compliance Tracking
- Cross-system Integration
- Customer Scoring
- Customer Segmentation

## Integrations (10 total)

- Aircall
- CallHippo
- Dialpad
- Five9
- HubSpot CRM
- JustCall
- Pipedrive
- RingCentral Contact Center
- Salesforce CRM Dashboards
- Twilio Flex

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Contact Center Quality Assurance Software](https://www.softwareadvice.co.uk/directory/4478/quality-assurance/software)

## Related Categories

- [Contact Center Quality Assurance Software](https://www.softwareadvice.co.uk/directory/4478/quality-assurance/software)
- [Conversation Intelligence](https://www.softwareadvice.co.uk/directory/4847/conversation-intelligence/software)
- [Conversational AI Platforms](https://www.softwareadvice.co.uk/directory/4010/conversational-ai-comparison/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/692682/Zapbuild-Call-Auditing)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/692682-Zapbuild-Call-Auditing/> |
| en-AU | <https://www.softwareadvice.com.au/software/692682/Zapbuild-Call-Auditing> |
| en-GB | <https://www.softwareadvice.co.uk/software/692682/Zapbuild-Call-Auditing> |
| en-IE | <https://www.softwareadvice.ie/software/692682/Zapbuild-Call-Auditing> |
| en-NZ | <https://www.softwareadvice.co.nz/software/692682/Zapbuild-Call-Auditing> |

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