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description: Review of CEBS Voice Concierge Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: CEBS Voice Concierge | Reviews, Pricing & Demos - SoftwareAdvice GB
---
Breadcrumb: [Home](/) > [Customer Experience Software](/directory/4574/customer-experience/software) > [CEBS Voice Concierge](/software/689704/Hotel-Companion-AI-In-Room-Voice-Concierge)
# CEBS Voice Concierge
Canonical: https://www.softwareadvice.co.uk/software/689704/Hotel-Companion-AI-In-Room-Voice-Concierge
> Hotel Companion by CEBS Worldwide is an AI-powered in-room voice concierge and digital guest experience platform designed for hotels, resorts and hospitality groups. It gives guests a simple conversational interface to access hotel services throughout their stay using voice or text.
Guests can ask questions about the hotel and their stay, request housekeeping services, explore in-room dining, place service requests, manage selected reservations, request transportation, access concierge assistance and interact with supported smart-room functions. Hotel Companion is designed to understand natural guest requests and maintain conversational context, allowing guests to communicate in a more intuitive way than navigating traditional hotel apps or calling multiple service departments.
The platform combines AI assistance with structured hotel workflows. Requests that require hotel action are routed through controlled operational processes rather than relying solely on generative AI. Hotel teams can use the Hotel Operations Console to view incoming requests, manage service queues, update request status, handle escalations and coordinate responses. Status changes can be communicated back to guests in real time, helping create a connected experience between guests and hotel operations.
Hotel Companion can support use cases across housekeeping, in-room dining, maintenance, spa and restaurant reservations, concierge services, transportation, wake-up requests, checkout assistance, guest queries and selected room controls. Its conversational layer can also assist with recommendations, hotel information and general guest questions, with short or more detailed responses depending on the request.
The solution is designed for multilingual and voice-enabled guest experiences, including English and Arabic with right-to-left interface support. Guests can use text when voice is not appropriate or available.
Hotel Companion is designed to complement a hotel's existing technology environment rather than replace its core hotel systems. Depending on the deployment, it can be integrated with systems such as property management systems (PMS), point-of-sale (POS) platforms, building or guest room management systems (BMS/GRMS), and other hotel operational services.
Hotels can deploy Hotel Companion according to property size, service scope, integration requirements and guest experience strategy. It is suitable for individual hotels, resorts, luxury properties and multi-property hospitality groups seeking to introduce AI-powered guest assistance while maintaining operational control over service delivery.
Hotel Companion is developed and supported by CEBS Worldwide.
>
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.
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## About the vendor
- **Company**: CEBS WORLDWIDE
- **Location**: Houston, US
- **Founded**: 2003
## Commercial Context
- **Starting Price**: US$1,000.00
- **Pricing Details**: Hotel Companion is offered on a custom subscription basis for hotels, resorts and hospitality groups. Pricing is tailored to property size, number of rooms, number of properties, required guest experience capabilities, AI and voice usage, integrations, smart-room connectivity, deployment model and support requirements.
Deployments can include the AI In-Room Voice Concierge, digital guest experience, hotel service requests, in-room dining, smart-room controls, recommendations, multilingual guest assistance and the Hotel Operations Console. Integration with PMS, POS, BMS/GRMS and other hotel systems can be scoped according to the property's technology environment.
Multi-property and enterprise hospitality groups can request volume-based commercial models. Implementation, integration and optional customisation are scoped separately where required. Contact CEBS Worldwide for a tailored proposal.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, English, French, Hindi, Spanish
- **Available Countries**: Canada, France, Germany, India, Spain, United Arab Emirates, United Kingdom, United States
## Features
- AI Copilot
- AI Text Generation
- AI Text Summarization
- Alerts/Notifications
- CRM
- Cross-system Integration
- Customer Satisfaction (CSAT) Score
- Customer Segmentation
- Customisable Branding
- Customizable Fields
- Dashboard
- Engagement Tracking
- Feedback Management
- Generative AI
- Multi-Channel Data Collection
- Multi-Language
- Multilanguage Support
- Multiple Branding Support
- Natural Language Interaction
- Real-Time Analytics
## Support Options
- Email/Help Desk
- 24/7 (Live rep)
- Chat
## Category
- [Customer Experience Software](https://www.softwareadvice.co.uk/directory/4574/customer-experience/software)
## Links
- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/689704/Hotel-Companion-AI-In-Room-Voice-Concierge)
## This page is available in the following languages
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## Structured Data